Km. 65 via Quito , EC150753 Papallacta, Ecuador
#1 of 7 hotels in Papallacta
Guests' ChoiceBased on 297 hotel reviews
9.4Cleanliness
9.6
Comfort
9.5
Location
9.5
Facilities
9.5
Staff
9.5
Value for money
8.7
Free WiFi
8.9
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End of dialog contentReviewed: 18 April 2024
Jennifer
CanadaThe location, staff, spa treatments, facilities and food were all fantastic!! Except for the Crepe Suzette….it was all wrong….but I still ate it. It was just what I needed to end my trip to Ecuador.
Stayed in March 2024
Reviewed: 13 April 2024
Javier
ArgentinaRoom to close to the thermal pool
Location and the breakfast
Stayed in April 2024
Reviewed: 26 March 2024
David
United StatesNot much going on in the area besides the resort.
Very scenic rural location.
Stayed in March 2024
Reviewed: 22 March 2024
James
United StatesThe hiking nearby was a big bonus. Good trails along the tumbling river with beautiful flowers. Amazing value for a massage. Spacious private room. Excellent thermal spa experience.
Stayed in February 2024
Reviewed: 11 March 2024
Fred
United StatesQuality of the dinner was below the level of the resort
Stayed in March 2024
Reviewed: 27 February 2024
Dawn
United StatesThe deep massage I order was the worst! Three people in my group got great massages, but the one I got was the worst in my life. The woman should not be a masseuse.
Everything was super nice, from attentive staff to facilities; thermal pools to hiking trail.
Stayed in February 2024
Reviewed: 24 February 2024
Jacqueline
United StatesWe had a perfect time here.
Stayed in February 2024
Reviewed: 16 February 2024
Kamran
Ecuadori had a pair of shoes stollen from my only unlocked bag from the room
friendlyness of staff
Stayed in February 2024
Reviewed: 15 February 2024
Mandana
United StatesI love everything !
It was very nice and clean. The trail was so beautiful and the thermal pools were perfect!
Stayed in February 2024
Reviewed: 8 February 2024
Sevda
SwitzerlandNothing!
Just incredible. Everything was perfect ♥️
Stayed in December 2023
Reviewed: 4 February 2024
Maria
EcuadorThe pools at the spa could be cleaner there was s lot of oil, probably massage oil, floting on one
Great pools and comfy beds
Stayed in February 2024
Reviewed: 23 January 2024
Frank
United StatesThe fact that the room did not have a TV was discouraging for me.
I enjoyed everything, but most of all the staff in particular Dennis who worked in the cafeteria/restaurant. Even the guards were cordial and professional. The pools were fantastic.
Stayed in January 2024
Reviewed: 19 January 2024
Camille
EcuadorThe food is very uninspired. It would be nice to have more flavor options. Our room was #1. The wood porch was loud with everyone walking through that area. The gardens were not keep so nice between the restaurant and the spa.
The lobby is so inviting. We love walking into the place! The bar was cute in its staff super willing to please. The room was charming and we love the private pools. We also had one of the best massages ever!
Stayed in December 2023
Reviewed: 18 January 2024
Judith
AustriaBest place to stay ever. I've stayed at quite a few hotels in the area, and this one is by very very far the absolute best. Amazing place. I highly recommend it to anyone traveling to the hot springs.
Stayed in January 2024
Reviewed: 9 January 2024
Antonio
Peruin the balnearium or common pools there was too much people on saturday
we enjoyed particular pools, the restaurant, and the access to the national park
Stayed in January 2024
Reviewed: 9 January 2024
Maria
EcuadorI liked everything.
The trails and the pools
Stayed in January 2024
Reviewed: 7 January 2024
Amanda
United StatesJust be aware that the resort is at close to 11,000 feet which is a bit of a shock to the system if you’re coming from lower elevations :).
Beautiful facilities, gardens, and location. The staff was very friendly and helpful. Comfortable bed and nice to have the pools right outside. We enjoyed the walking trail. The food (while expensive for Ecuador) was good.
Stayed in January 2024
Reviewed: 2 January 2024
Paulina
Germanyscenery
Stayed in December 2023
Reviewed: 30 December 2023
Fabricio
EcuadorThe best ever
Stayed in December 2023
Reviewed: 27 December 2023
Ana
EcuadorNothing that I can think of at this time.
The amenities, the food and overall service offered here was satisfactory. I also was approached by the owner who was friendly and sat down and spoke to us for an extended period of time.
Stayed in December 2023
Reviewed: 22 December 2023
Leticia
EcuadorThe cabin had a fireplace and it was awesome. Aldo the floor is warm and that was really nice. The staff was really helpful.
Stayed in December 2023
Reviewed: 20 December 2023
Mino
EcuadorEs mi lugar favorito
Stayed in November 2023
Reviewed: 15 December 2023
Dave
United StatesLighting over the bathroom sink should illuminate the face and person in front of the mirror. It was harsh and cast shadows on my face.
Early morning in the hot springs before the sun came up! The heated floors were wonderful. I enjoyed the candy treats!
Stayed in December 2023
Reviewed: 13 December 2023
Remy
United StatesThe dinner menu was mediocre but the breakfast made up for it
The pools in the hotel were private and romantic
Stayed in December 2023
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