The staff! Unfortunately they were ice cold staff, they did not give us any information about the amenities, available restaurant or any thing related to their services

The hotel design and rooms interior are well executed and neat.

Stayed in April 2024

I’m facing a simple mistake from customer service that was not answered my call to send someone to take my bags from the room at the time I checked out of the hotel and already I notified the receptionist.

I loved the property's spacious layout, modern amenities, and well-maintained pool. The location was ideal, offering privacy and comfort, with easy access to local shops and public transport. Overall, it offers the perfect blend of comfort and style. Close to the airport, approximately 20 minutes.

Stayed in May 2024

One night the hotel hosted four different wedding parties. Unfortunately, my room was located opposite one of the parties in the garden, and the noise made it impossible to sleep until 4 am. To make matters worse, the hotel entrance was blocked, and it took me an hour to enter with my car. Upon check-out, I was taken aback to learn that parking was not complimentary. As I was preparing to depart and retrieve my car, the valet unexpectedly informed me that I needed to pay for parking, causing an unnecessary delay. This lack of communication was highly unprofessional and created the impression that I was attempting to evade payment.

Hotel is very well maintained and realtively new compared to other 5 stars hotels in cairo

Stayed in May 2024

The parking is not free of charge and it is a bit far away from the hotel. Each day they charged us different amount They didn’t do any explaining for the resort facilities

The resort was more than good, the staff were ready for helping us in such a professional friendly welcoming way. The resort has a nice lobby , more than one restaurant & also it has more options on the building next to the resort which you can go by a golf car. We were there for our honeymoon & the resort staff treated us as a king & queen. I will definitely come back

Stayed in May 2024

The rooms are very used and old

The location is great

Stayed in April 2024

Cleanliness Pillow uncomfortable Bad coffee in cafes No coffee machine in room

Location Room size

Stayed in May 2024

No control over kids in pools even Jacuzzi and water was little cold not as before.

Clean and nice Music DJ

Stayed in May 2024

The waiter (Hager) at the lobby wasn't polite, her attitude was rude to us.

Stayed in May 2024

Renovation , enhancing the cleanliness and the service shall be faster

Stayed in April 2024

Some staff members, house keeping, cleanness, outdated rooms

Location, heated pool , room size

Stayed in April 2024

The decoration, Statues , swimming pool and nice gardens .

Stayed in April 2024

The service for food on the balcony was extremely slow. Waited over 1hr for a simple pizza one day and the next day waited 1hr 30 mins for other food.

Stayed in April 2024

The other client in other rooms was very loud and very rude, I didn’t like that we are family should have family neighbor like us not people that are loud and partying all the time

The location ,the gardens and the view was very beautiful

Stayed in April 2024

Nothing

Everthing

Stayed in April 2024

Pool under maintenance and not being notified beforehand. Not mentioned on the website. At check-in, it took a very long time to get us to our room.

Very clean. Resturant offers delicious food. Staff is very friendly, professional, and helpful , especially concierge Mustafa, Amal at Ice Cream Parlour, all the breakfast staff in the straight kitchen. Room service staff as well.

Stayed in March 2024

Concierge very rude and has attitude

Interior & exterior, rooms are spacious, comfortable, friendly staff

Stayed in January 2024

Housekeeping service quality can be improved. But not bad.

Modern, clean, great space, many offerings for restaurants, cafes, terrace etc

Stayed in February 2024

No prayer rug and no qibla location

Beds are very comfortable and the bathroom is clean

Stayed in December 2023

Whilst we appreciate it is Ramadan, we assumed the restaurants would be open for iftar. We was not informed that everything including the spa would be closed. As a luxury property which I would class as being 5 stars, I believe that we should have been Informed ahead that that the outlets would be closed especially as I mentioned I was celebrating my 30th bday. This would allow tourists to manage their expectations as it was a disappointment finding this out on arrival.

The suite was the best we have ever experienced in our lifetime travels so far. Beautiful arrangement of everything. Space, light, and furniture. Exquisite! In room dining team were the most friendly & so attentive. We appreciated them checking up on our dinner each time we ordered which was everyday we stayed for 4 nights :)

Stayed in March 2024

Nothing

Everything was good

Stayed in February 2024

The drainage system in the bathroom was dangerous. After a shower, the floor remained wet for long periods. I slipped a cooler of times on.the wet flour. It could have been serious consequences.

The breakfast was beyond my expectations. There was a good choice.

Stayed in March 2024

Good Resort for relaxation but far from downtown Cairo. Nothing else.

Nice view. Good Clean Room. Breakfast. Restaurants.

Stayed in February 2024

The bed was so so comfy. Staff attentive and gave late checkout

Stayed in February 2024

One thing we don’t like was when we open the window one night and mosquitos get inside the room!

The club services are extra special, club lounge is amazing and so cozy, the cleanliness and the view from our room was so pleasing! And of course behind those amazing services are the very accommodating staffs! They are so helpful!

Stayed in February 2024