excellent

Stayed in April 2023

The European and the Asian food. Bette rot eat the local food - it was great.

The staff is friendly, helping and kind. Great activities for kids, the local food is better than the European food or the Asian. Great water park, great kids club, great snorkeling point

Stayed in April 2023

I would like to take advantage of this review to thanks booking representative at the hotel who help us up grenade our stay at the hotel Thank you olga….

Stayed in April 2023

i did not like there is no elevator

i like that they assigned an assistant for me

Stayed in March 2023

The downside is that the shuttle is not enough. Families with children definitely choose the seagate side.If you want to go to the sea side from aqua side you need to get 3 separate transfers on the shuttle.That was the worst thing ever. There is no premium shuttle or own shuttle for each familythats make you use the bus and wait for the line for a while in the holiday.

The best hotel to visit in Egypt. To list the beautiful aspects of the hotel; 1- Hygienic 2- Staff supportive 3- Good food 4- Good facilities 5- Diving area.

Stayed in February 2023

service is great. food is excellent. amenities are well structured and maintained

Stayed in March 2023

the Wi-Fi at swimming pool area was poor, I would also suggest to have related music in the restaurants such as Turkish music in the Turkish Restaurant and so on...

Everything was wonderful, from facility to staff to entertainments the whole package was more than great, including nearby shops and market

Stayed in March 2023

The experience during the checkout process was not as expected, as there was no decision maker to allow & accept the free of charge late checkout and we called +4 times to facilitate and discuss the same topic with no chance. We understand/ respect the resort policy. However, the usual practice is to show flexibility by extending for free of charge (Rixos asked for 50-100$ for the late checkout).

Outstanding Experience. All good & above expectations (staff very friendly and helpful, facilities, services, resort size, food, kids club, activities, etc…) (Except the below comments).

Stayed in March 2023

Liked everything. Starting from the reception, as we were met by the manager Asem (if I spelled the name correctly), he was polite, patient, friendly. The infrastructure is normal, the food is varied, the spa is good, everything in this place is excellent, the service is professional, especially the manager Olga, she has a special high professionalism. I recommend this hotel to anyone who wants a good, quality vacation without problems and just for fun. Thank you hotel management!!

Stayed in March 2023

The furniture need to be renewed

Everything, the facilities, food, friendly staff

Stayed in March 2023

Nothing

We came here after having a terrible ordeal at the Royalton hotel down the road, and it was literally like walking into a different country. The staff, service, food, grounds and decor were UNBELIEVABLE. We are avid travellers to The Grand at Moon Palace in Mexico and so love our luxury holidays. This time as we did not want to travel so far out we tried Egypt and NEVER expected to find anything that came remotely close to MP, but it turns out we were very much mistaken. We have already rebooted to come back to Rixos in July 2023 and after showing out photos and vids to friends they are all coming too.

Stayed in January 2023

NA

High end All-inclusive accommodation

Stayed in February 2023

nothing

the place, the hygienic conditions, the stuff.

Stayed in January 2023

bathrooms could be more maintained

great facilities, amazing staff, very good food

Stayed in January 2023

Our stay was exceptional. We were treated as royals at rixos. Everything was great from faculty, staff, food, area. everything was great. A special thanks to Amr for his help and assistance during our stay. Sure we will be back again.

Stayed in January 2023

check in took an hour

exceptional

Stayed in December 2022

need elevator for old person

staff varieties of food

Stayed in December 2022

Every thing including staff and facilities makes you happy

The hotel is one of the best I ever stayed

Stayed in December 2022

All inclusive

Stayed in November 2022

restaurants reatervations for dinner is not well arranged as QR code is not working and all the day all restaurants are fully booked. I reserved a dinner in People restaurant which is not good experience because of handling from staff there.

diversity of activities, kids club so interactive. aqua park very nice, specially Abdelghafar he helped my daughter with first aid after she injured. all staff make trip comfortable and enjoyable.

Stayed in November 2022

the aqua park is awesome for the kids, the staff is supper friendly especially Didi in Rixy Kids club and Samual in the pool bar.

Stayed in November 2022

nothing

Everything was very good also all staff very friendly and helpful

Stayed in November 2022

would prefer iron to be in the room - one of the most expensive hotels in sharm

varieties-alacart restaurants-aqua-staff-food-buses every time through hotel - close to airport - all inclusive includes every thing - night shows

Stayed in November 2022

I hadn't understood my booking meant that we were staying across the road from the main hotel. I understand now that is what I booked, but still was a disappointment. Took 45 minutes for them to arrange transport to go the Aqua reception after flight and small child etc. In the end the Aqua room we had was a nice room with a pool view and balcony. The guys at the end of the jetty weren't very helpful or cheerful, maybe because the reef was closed due to winds.....? The bar in the main hotel staff were more interested in each other than the customer, the bar in Aqua side quite the opposite - very good.

The Lady Barbara in guest relations was very helpful when we were looking into changing rooms. Mohammed in the buffet restaurant Aqua side gave great service inside & Mustafa outside. Reception staff Aqua side were very helpful. The water park was good and located easily to get to. Once we understood the internal transport on the buggies, it was very helpful, maybe an explanation would help at the beginning of the stay to navigate between two properties. Pools on both properties were very nice and huge.

Stayed in October 2022

Everything about the place. the environment, the food, the staff etc

Stayed in October 2022