Avenida de Tirajana, 1, 35100 Playa del Ingles, Spain
#266 of 555 hotels in Playa del Ingles
Guests' ChoiceBased on 315 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.2
Staff
9.1
Value for money
8.1
Free WiFi
8.3
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End of dialog contentReviewed: 20 May 2024
Paul
United KingdomPool needed attention
Friendly staff and lots of them
Stayed in May 2024
Reviewed: 6 May 2024
Anthony
SpainThe shower was rubbish, no pressure and goes hot and cold every 30 seconds, the toilet flush is tricky to use, we get that thus hotel is a save the plant kind of hotel but a shower is one of the important things in your room, second to a comfy bed which it was. Some of the room locations are a bit of a trek away from the bars and restaurants, we were in room 458 which is quite a distance away, it involved walking down 3 corridors with 2 sets of stairs, not ideal with a load of cases, and that was just to get to the lift to take youbto floor 4, and yep 458 is right at the end of the corridor so a mission to get anywhere, so ask for rooms nearer the restaurant if you can get one
The food was great, I am not a fan of buffets but have to say its one of the best buffets in a hotel I have had, the entertainment team work so hard and it shows, very good, fantastic for kids, although we didn't have kids with us we appreciated hiw good this hotel is for families and will return with my gran kids, location is fantastic too, pool bar serving drinks all day and night with different food areas for snacks, you are never hungry or thirsty in this hotel
Stayed in May 2024
Reviewed: 5 April 2024
Giovana
BrazilStayed with my family (room for myself) but lots of entertainment for kids, it was carnival during my stay so they had music, dancers and so much to see and do. Amazing hotel rly liked it
Stayed in March 2024
Reviewed: 1 April 2024
Christian
United StatesThe room needed some upgrading (worn out doors. Pools were still cold and snack bar could have a little more variety.
It GREAT location, about 150 yards from The Dunes! Loved the atmosphere, staff and near many restaurants! Hotel restaurant was very clean, food was delicious, lots to choose from in different options every night.
Stayed in March 2024
Reviewed: 28 March 2024
Frank
IrelandSome of the food wasn't as hot as it could have been.
Variety of food for all meals was very good. Great pools and plenty of sunbeds. Very popular for families with very young kids at that time of year (February).
Stayed in March 2024
Reviewed: 17 March 2024
Evija
LatviaSwimming pools were a bit too cold for me to use (in March)
Great location,supportive staff,room was clean.
Stayed in March 2024
Reviewed: 11 March 2024
R
CanadaThe shower is dangerous. Searing hot water to freezing cold. Impossible to adjust. Just awful. The buffet is adequate but so many dishes are icy cold. Cooked carrots, Brussel sprouts all cold.
The staff are great, check in was lovely. Grounds are nice.
Stayed in March 2024
Reviewed: 24 February 2024
Joanna
IrelandCold water in kids pool
Very nice reception staff, especially Alberto & two other male receptionist so nice to my kids. Thank you! Animation team was amazing!
Stayed in February 2024
Reviewed: 22 January 2024
Janis
LatviaAll pools were without heating, so the water was cold. Beds in our family room was not comfortable at all. Also one bed side was with rollers at flour and the didnt stick together.
Good location, large property with evening shows for kids and adults. Food eas also good.
Stayed in January 2024
Reviewed: 17 January 2024
Maggie
United KingdomI would have preferred bed and breakfast only. Giant cockroach in my bathroom which scrambled into the room so I had to leave. Snacks were plentiful but awful. The healthy options were most unappetising. Parts of the hotel were run-down and off-putting.
Staff were helpful and mostly friendly. Excellent laundry service. Many fun pools suitable for all ages. Good location.
Stayed in December 2023
Reviewed: 17 January 2024
Dovilė
LithuaniaMaybe the only thing is that the beach is quite far, you need to go through the dunes to get there, and even this was not an issue for us. It would be an issue if you have small children.
We got hotel room with garden view, so it was quite in the evenings when all the activities start, good room for relaxation. Food was really good, the pool bar had a lot of bevarages to choose from, variety of everything.
Stayed in January 2024
Reviewed: 16 January 2024
Fred-rasmus
EstoniaHad all that is needed for family vacation.
Stayed in January 2024
Reviewed: 20 December 2023
Malgorzata
United KingdomThe entertainment team could be more engaging. The information about activities is not easy to find, the screens changed to fast to read what is when. The all inclusive services finish at check out at 12pm even your flight is in the evening and you came late.
Good size room. Good food selection and food quality. Close to the Maspalomas Dunes. Good public transport connection to explore other parts of South GC.
Stayed in December 2023
Reviewed: 19 November 2023
Timothy
United KingdomThe lady behind the bar at reception level was very offhand
Bright friendly
Stayed in November 2023
Reviewed: 16 November 2023
Marcello
United KingdomSometimes the music was very loud on the main swimming pool. It would be better to have a relaxing music but more acceptable volume.
I loved the all-inclusive format, there were plenty of food choices. The staff from the reception and the cleaning staff were always kind and with a smile greeting you. Location amazing, walking distance between the city center and the beaches.
Stayed in November 2023
Reviewed: 22 October 2023
Maria
Slovakiacocktails from the mashine wit a lot of sugar - this was not good
It was good, we had all inclusive Food - excelent Service- excelent our stay in Hotel was really amazing
Stayed in October 2023
Reviewed: 28 September 2023
Danylo
NorwayNice location near Dunes, great food selection. Had a room with a private pool and it was superb. Special thanks to Ewelina from Onepic for amazing photoshoot in Dunes. Can recommend if you want cool memories from Gran Canaria!
Stayed in September 2023
Reviewed: 19 June 2023
Anna
Spainfood.... could be better, sometimes not properly cooked, but overall still good. missing plates quite often but i guess breakfast staff was swamped at rush time music at night (animation) was way too loud and until too late.... took my toodler to sleep and hear music up until 11 pm which is in my opinion way too late if you wish to go in for an early night
fabulous hotel and staff, great experience, water park for kids is out of this world, would definitely come back and stay longer! also agreed on late check out and cheap day pass to stay longer. thanks to everyone
Stayed in June 2023
Reviewed: 29 May 2023
David
United KingdomFacilities are Ideal for young children not for singles or couples.
solarium on the roof. Good selection of food
Stayed in May 2023
Reviewed: 15 May 2023
Gareth
United KingdomWas a very big complex, some of the food wasn't always hot and the draught beer was quite foamy, air conditioning wasn't perfect either
Nice room, good choice of food, lots of sun beds
Stayed in May 2023
Reviewed: 11 May 2023
Diana
AustraliaAbruptness of staff member, which I’m told is likely a language barrier issue, but body language reaffirmed the intention of the abruptness. Otherwise no other issues with staff. The stairs to reach upper floors on arrival were problematic and I spent some time assisting some elderly ladies lift their cases up the stairs. Needs to be a map available to assist people to navigate 2 lifts and a walk through the pool area to avoid stairs.
Property was clean and comfortable. The restaurant food was fresh and varied. Cleanliness was very impressive, tables and sides washed down constantly. Close to the town and beaches.
Stayed in April 2023
Reviewed: 28 April 2023
Peter
United KingdomWe went during the second half of the Easter holidays and it was so busy. Busier than expected and on previous trips. Lots of children which made mealtimes less relaxing.
As usual everything was as expected. The hotel was spotless, the food very good and the staff helpful and friendly. The solarium was a great place to sun bath away from the masses.
Stayed in April 2023
Reviewed: 26 April 2023
Rob
United Kingdomsolarium rooms didn’t get the sun until mid afternoon
staff, location, food service
Stayed in April 2023
Reviewed: 23 April 2023
Andrew
United KingdomThe high bed was broken in our room for our child
Like the choice of food available each sitting. The pool availability and choice
Stayed in April 2023
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