It’s very noisy, so noisy that it’s hard to sleep. Rooms facing towards the beach, can hear the loud music playing until 11PM.

The hotel is located on a lovely cove, if you arrive early, you can find parking. The parking is very tight - for those coming from North America. Rooms are clean, large. Hotel staff was very helpful. Breakfast options are plenty.

Stayed in June 2024

The food quality was okay, but expected more for the price, was also quite noisy in the outside area with the dishes clearing area right in the middle. Drinks were also average but as an all inclusive hotel this is not surprising. Would have appreciated a full length mirror in the room, could only use the bathroom.

Great location, right on the beach and a short walk to supermarket. The room was spacious, clean & modern - it was cleaned very well every day. Lots of spots to sit in the sun around the pool and on the beach!

Stayed in June 2024

Check in was really poor. I did not receive the “personalised” check in as listed, the person on the desk rapidly rambled through all the restaurants on site with their opening and closing times and gestured to where they were in the dark outside (it was 10pm). It’s not possible to remember 6 different restaurants etc - no flyer, no takeaway info, I only found out about the app by chance! They didn’t mention any of the queries I had submitted online before, and the Favourite Club desk is not manned after 9pm. I was told to move my car to the other building - with directions of “turn left, turn left, turn left” no signposting - it was dark, not clear where to park! Also, this is just for info - the sun beds are on a public beach and cost €30 to rent for the day, also about half the spirits/cocktails are not included for all inclusive.

The rooms are really spacious and modern and the sea view is lovely to wake up to. The Nespresso machine in the room was a welcome touch, and the welcome wine was very tasty! The staff thoughout the hotel are brilliant, especially Juan at the Favourite Club bar, always smiling, always helpful! Housekeeping are also worth calling out as very very good- my room was always immaculate after a clean! Also Alexandra on the Hyatt desk is extremely helpful, professional and well informed. She gave me some great tips for a road trip to the mountains - don’t miss a day to Soller/Deia! The Favourite Club sun loungers and chairs are comfortable and peaceful, and you can usually find a seat any time of day. The food is alright too, the breakfast at the Favourite Club was especially nice…

Stayed in May 2024

Mealtimes sometimes felt very noisy with staff clearing up, etc

The location, the room, the facilities and entertainment

Stayed in May 2024

The town outside of hotel was full of tacky shops.

Close to beach Good entertainment Good buffet Friendly staff and efficient

Stayed in May 2024

Overall our stay was pretty great, only negatives is that drinks are not served at the pool/beach, it is self-service at the bar, and dinner time ends quite early in my opinion, as it closes at 21:30pm.

Very clean and aesthetically pleasing. Everywhere you look is very well designed and beautiful. Food and drink options were also good.

Stayed in May 2024

Salty water from the showers, air conditioner not working properly, always long queues at the reception.

The pool and beach area was wonderful. The rooms were clean and beautiful. Food was great.

Stayed in May 2024

Food quality was ok but we expected more from a place like this. Very hard to find a reservation at hotel’s themed restaurants. However, there is always the option for the common restaurant which is still positive.

Beautiful beach with clear water, various locations to chill and hang-out, daily room service, towel service (with a deposit)

Stayed in May 2024

I did not like having to wait for hours on a room to be ready. Arrive at 9am and did not get in a room until after 4pm.

The hotel property and beach is beautiful and the food everyday was amazing.

Stayed in May 2024

Poor quality food. Especially the vegetables.

The view

Stayed in May 2024

I’d have give 10/10 bar some confusion with a late check out, we were told we get a 3pm check out as standard with the ‘my favourite club’, that wasn’t the case, we had to check out at 12.

Epic location & facilities

Stayed in May 2024

At the arrival we were met with the most beautiful view and friendly personal. Alfredo at the front desk was trully a gem! The hotel is very beautiful and clean. The view during dinner / breakfast is spectacular.

Stayed in April 2024

The soundproof is quite bad in the room, you can clearly hear what you neighbors are saying Most hotel staffs don’t speak and understand English, the communication could be difficult but they are friendly and nice. If it’s cold outside during the dinner time you might have to be there when dinner starts otherwise you have to wait for a long time to get a table inside and they don’t have blankets or something to keep you warm in the outside area of the buffet restaurant

The location is great, though it’s quite complicated to get there from the airport if you are not taking the shuttle service. Once you get there, you have all you need in the neighborhood (supermarkets, restaurants, cosmetics shops…) The buffet is great, they change the menu almost everyday especially the dinner, the food tastes great and the quality is good The entertainment offers are great, you have a private beach with less people, you have a swimming pool, which is daily cleaned, you have good bars and you can also enjoy the sauna and spa

Stayed in May 2024

There was a pile of rotting jellyfish on the private beach which stank and looked ugly. The hotel should have cleared this away. The coffee was terrible.

Private cove. Nice breakfast buffet. Plenty of off street parking. Location.

Stayed in May 2024

If it hadn’t of been for the following issue, our 3 night stay would have been perfect, however, we ended cutting our stay short by one night. It’s important to note for anyone planning on staying, that the hotel has live entertainment every night down by the pool. The volume is so loud that I can’t see how any guests in either of the hotel buildings (plus the local residents) could not hear it! It goes on until 10.30pm each night. There is nothing wrong with a hotel providing this service, but it is not advertised anywhere on booking.com or their website that we could see. Had we known, we probably wouldn’t have chosen to stay there. If you want to stay up late drinking each night, then you’ll be fine, but if you want a quiet relaxing evening, then this is not the place for you. The staff were very understanding (it was obviously not the first time they’d had this complaint) and were happy to offer us a transfer to another hotel within their group (however, they warned us that the set up might be the same) or they would refund us the remainder of our stay and we found another place to finish our holiday, which we did. Be warned.

The small beach cove that sits between the hotels is lovely. Very small and calm waters. The larger pool area (the round shape pool) is very relaxing, looking out over the cove with relaxing music playing over the sound system at a low background volume. The staff were very good and attentive if we had queries (there was just one grumpy chef).

Stayed in October 2023

Spa area was a bit disappointing as cold and had to request to be open as near end of season

Lovely location and views Room was comfortable and clean Friendly staff

Stayed in October 2023

Not A lot of selection for food

The rooms were very nice, the beach was beautiful

Stayed in October 2023

Equipment is ok but getting old and damaged especially in the room (dirty walls for ex) Dirty beach Too expensive for a mid quality hotel

Nice pool with access to the beach but the beach is not clean at all Breakfast is really great and the staff is nice

Stayed in August 2023

Sunbed reservation by hotel guests already early in the mornings (I will never understand) Juices were mixed with water, we did not like.

Great location Staff was very friendly and caring Breakfast, choice and taste were great

Stayed in October 2023

The breakfast here was excellent with multiple choices from full English, local and continental

Stayed in September 2023

- The hotel has two buildings: the main one where the reception is and the second. Our room was in the second building, which is a bit quieter. But you need to walk a few hundred meters to the main building if you want to get anything like breakfast, coffee, etc. - During our stay, I asked for a bottle opener, and I was told they could not provide it, and that I needed to walk to the main building, find a waiter there, and ask for it. - There was some kind of "private club" in the building where we stayed. Only members of it could use amenities in that building. We were surprised we needed to pay around 20 EUR per person per day to join it. It was very inconvenient. - Overall it doesn't feel like you stayed in a 4-star hotel. Seems like it was nice maybe 5-10 years ago, but now it requires refreshments.

- I liked the breakfast very much, it was a buffet with a huge variety of options - They had some kind of entertainment every night, which was fun - Convenient access to cala, and seaside view from the room

Stayed in September 2023

One bar staff member was rude every day

The pool, the spa and beach location

Stayed in September 2023

If you're not a fan of the all inclusive vibe then this hotel is probably not for you. A very busy hotel and pool area. The favourite club aspect of the hotel felt a bit 'us and them'. The quiet 'chilled vibe' of breakfast in the favorite club breakfast vs the 'busy busy' vibe off the standard area felt like it highlighted what you were missing.

Staff were very good. Breakfast well stocked and presented. Rooms spotless and got a fantastic sea view!

Stayed in August 2023

You had to pay for most of the drinks, if you wanted to play billiard or some other games, if you wanted a sunbed on the beach. The dinner was only till 9:30. The rooms could've been cleaner especially floors

The resort was really nice. The food was delicious. It was right on the beach. The staff were really friendly and nice especially Oz.

Stayed in August 2023