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Reviews of ILUNION Costa Sal Lanzarote 4 stars

Agonal,16, Urbanización Matagorda, 35510 Puerto del Carmen, Spain

#255 of 839 hotels in Puerto del Carmen

Guests' Choice

Review score

Based on 556 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.6

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 20 May 2024

    8.0
    We had a very pleasant stay at the hotel.
    • Business trip
    • Couple
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 7 nights

    Breakfast was good, with a wide menu on offer. staff quickly cleaned up after guests left, preparing for the next arrivals. We visited the Hotel, under different ownership in the past. We were pleased that standards have been maintained. The decor in the Apartments is a little dated. However, we must say that we had a very pleasant stay in the hotel.

    Stayed in April 2024

  • Reviewed: 20 May 2024

    10
    Amazing stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    There was nothing we didn't like

    The stay here was amazing. The hotel was very clean and quiet. It has its own supermarket on site or a supermarket not far from hotel. Staff were very friendly and nothing was to much trouble. The beach was also nearby.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Fabulous apartments
    • Couple
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    If you had been located lower down the complex, that could be difficult for any one with mobility issues. The Bar was exceptionally expensive, this was a pity as only a few people used it. The restaurant is only buffet style now, not al a carte as before,(the Beef wellington was amazing in the old restaurant cooked by Tom) They no longer do a Sunday roast, which is a pity as it used to be the best in Matagorda. The shop was closed on a Sunday and had very limited products compared to before it was taken over by Ilunion. There was some confusion with staff over the hire of pool towels, some staff insisting you needed a new slip each time you returned your towel, for a clean one. The shower head was not great needed to be a large head, as in all good hotels/ apartments we have stayed in

    We had booked the Breakfast it was amazing, good quality, excellent choice, freshly cooked. The rooms were beautiful, cool and our location was perfect The staff were amazing, reception were very helpful, nothing was a problem. The pools were lovely and clean and accessible to everyone. They had a lift for people with mobility needs. The sun beds were comfy and pool towels were provided free. The lovely girl in charge if the restaurant was so friendly a breath of fresh air.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Fantastic place to stay, highly recommend and would definitely return.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    More evening entertainment or children's entertainment would have been brilliant. There was music in restaurant every second evening for circa 2 hrs. We went in May, so maybe it improves in Summer months.

    This is a lovely hotel cannot recommend it enough, staff everywhere reception, restaurant/bar, house-keeping are so friendly and helpful. They are very accommodating and really work hard. We were half board (breakfast & dinner), great selection of fresh food, replenished very promptly. Stayed in 2 bedroom apt, comfortable beds, plenty of room for 4 of us. Complex is very accessible (wheelchair /child friendly) and safe. Met a lot of other Irish visitors at the complex who have been returning there every year.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 9 nights
    • Submitted via mobile

    The showers at the pool didn't work

    The location the pool and the apartment

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Great
    • People with friends
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing apart from being flung out of my original room due to other guests being idiots. But I was OK with getting room on own. Plugs needed near mirrors as no plug near mirror in 2nd original room

    Rooms very clean staff wonderful considering what I had been put through by idiotic so called friends who aren't anymore

    Stayed in April 2024

  • Reviewed: 30 April 2024

    10
    Absolutely amazing
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The staff were exceptionally helpful and friendly and made us feel so welcome. The apartment was amazing, and the beds were so comfortable The location is perfect and very close to the beach. The breakfast was superb

    Stayed in April 2024

  • Reviewed: 30 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Villa (5 Adults)
    • Stayed 1 night
    • Submitted via mobile

    A little bit disappointed with dinner

    Good area very clean

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Pleasant surprise lovely location nice beach good food pleasant staff
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Poor breakfast and dinner☹️

    Stayed in March 2024

  • Reviewed: 26 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Garden (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything about the place was fab, the food, staff and service. We will definitely be back.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Couple staying but had two single beds even though the hotel was almost empty. The beds are VERY uncomfortable just to warn you. The TV does not work. They don’t tell you this, they wait for you to contact them and then we were told that they are waiting to sign up to a new TV provider. There’s no channels that work at all - they were aware but don’t care. Luckily we didn’t need it as WiFi was good - except once you check out that stops working

    Loved the layout and the apartment feel. Doesn’t feel like a hotel.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Lovely place
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Pleasant staff , rooms very clean

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Great location, facilities were excellent and staff very friendly and helpful
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Great location, good breakfast selection. Very clean and all the staff were friendly and very helpful

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Great week spent in a lovely hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Staff were very helpful and really nice. Location was brilliant close by to lots of bars and restaurants and the beach. Food at the hotel was delicious especially the bbq on a Tuesday. Our 1 bed apartment was really spacious and beds very comfortable.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Extremely clean. Beautiful views and well kept garden areas. The food was high quality and the staff was friendly, relaxed and very helpful. Apartments are generously sized and the beds made for a great nights sleep.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Bungalow (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely bungalow. Nice and clean. Spacious and in an excellent area.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    enjoyable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 1 night

    The bar person was not friendly, the access to the bar from the pool is not good

    Great welcome from the very friendly front desk. The reception at the bar was a little less friendly and it is a little awkward going from pool area to the bar.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment with Garden (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    I liked everything this place is exceptional

    Everything. I love this place thanks for a wonderful stay

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • People with friends
    • One-Bedroom Apartment (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    It would be helpful if trays were available in the buffet area.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Two-Bedroom Bungalow (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Having to leave apartment at 12 midday the day we were leaving. We had a late flight and if we were allowed to stay in the apartment for another few hours, it would have been very helpful.

    Staff very nice and accomodating. . Location good.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 6 nights

    Location

    Staff were great.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    9.0
    Last minute stay and was very pleased we did. Excellent overall
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Garden (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Great location, great facilities, 2 bed apartments amazing

    Stayed in March 2024

Showing 1 – 25

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