Puerto Viejo, 30, 38400 Puerto de la Cruz, Spain
#474 of 510 hotels in Puerto de la Cruz
Guests' ChoiceBased on 95 apartment reviews
6.5Cleanliness
6.8
Comfort
6.4
Location
8.8
Facilities
6.1
Staff
8.2
Value for money
6.9
Free WiFi
6.1
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End of dialog contentReviewed: 30 April 2024
Ana
United KingdomBathroom floor’s incline is wrong and the shower head was old splashing everywhere so we flooded the hall a couples of times no matter how carefully we showered. Perhaps a screen or curtain would help? Toilet’s flushing wasn’t very efficient (maybe a bucket and a mop in that particular apartment would be helpful for both situations mentioned above). Also there’s a lot of scale on the shower tray and in the toilet, but the sewage might not support descaling solutions. 🤷🏻♀️At night it got a bit chilly and the blankets were thick and heavy, not the type that you could hope get cleaned after each client so I didn’t dare to use them, but that might only be my mind.
Lovely old fashioned building (bordering tatty but still charming, spacious, well positioned and very good value for money). Staff is very nice and helpful. Our room was also in a quiet part. I would stay there again.
Stayed in April 2024
Reviewed: 4 April 2024
Vikcz
Czech RepublicThere was noise during the night (neighbors have TV loud all night) and the staff wasn't helpful at all saying they don't want to have trouble 🤦♂️
Good location otherwise average in all manner
Stayed in March 2024
Reviewed: 22 March 2024
Symon
United KingdomGood location - apartments are a bit dated- but are very clean. The staff were unfailingly polite and helpful.
Stayed in February 2024
Reviewed: 12 March 2024
Kris
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 10 March 2024
Ron
SpainKitchen old fashioned with no kettle or microwave.
Location and good size of apartment.
Stayed in March 2024
Reviewed: 6 March 2024
Kristina
Czech RepublicOld furnishing and kitchen equipment, but corresponded to the price
Location, spacious room, privacy, swimming pool
Stayed in March 2024
Reviewed: 8 February 2024
Aili
EstoniaThe kitchen was very poor, old equipment, old pots, one without a lid, no pan spatula, a broken refrigerator, etc. One bed has very old shapeless, lumpy and dirty mattress, in both beds were old blankets instead of a mattress topper; blankets were old and frayed, the sofa was broken and could not be opened (we tried to use it instead of lumpy bed). Towels were only changed once (during the week) and they were not very clean. When we asked to change the room or get upgrade, the staff didn't care. The room was not quiet, the noise of the neighboring room can be heard through the walls and door, we had sometimes noisy neighbors and very noisy cleaners (early in the morning!).
Location was very good and pool has nice view to the mountains and sea
Stayed in February 2024
Reviewed: 26 January 2024
Carolyn
United KingdomUpon arrival we could smell a bad odour coming from the room which continued outside the door to the hallway - smelled like vomit. We complained about it and immediately had a fridge replacement. The staff were very friendly and good customer service. The room was quite spacious and the balcony was very nice. Good cooking facilities - oven included. Good location for shops/food and looking around the area - right in the centre of the town. Pool/balcony area was nice even though we did not use it. Nice bathroom and included a bidet. We could feel the springs in the mattress.
Stayed in December 2023
Reviewed: 24 January 2024
Wayne
United KingdomMy partner and I had second floor room which was basic and a little dated with the minimum of equipment in the small kitchen, no toaster, kettle or microwave. No air con or fan.TV was something out of the 70s. Beds were not the most comfortable and seemed very old also you could hear everything going on in the adjoining rooms. Swimming pool on the roof was freezing and there is a long list of prohibited rules to adhere too.
On the plus side the location is great very central also excellent service from the reception staff, very helpful indeed, would I stay again maybe just for 2-3 days because of the price but I think it’s more suited for senior citizens.
Stayed in December 2023
Reviewed: 18 January 2024
Eugene
IrelandNo faults
Location, value and cleanliness
Stayed in January 2024
Reviewed: 16 January 2024
Olive
IrelandKitchen tiny and very little equipment
Good location and decent size room
Stayed in January 2024
Reviewed: 11 January 2024
Allie
United KingdomNo air con
Fabulous location, rooms spotlessly clean with maid service daily.
Stayed in January 2024
Reviewed: 4 January 2024
Robert
United KingdomTiny old fashioned TV. Poor WIFI . Shampoo and towels not changed one day No kettle or coffee makers
Excellent location Good basic facilities
Stayed in January 2024
Reviewed: 6 December 2023
Julia
United KingdomNo hot plates for hot food so everything ended up cold . The toilet flush efficient but very noisy. Good to have rail on wall of bath as bath very slippery
Good variety of cold cheese and meats Good variety of hot food.
Stayed in December 2023
Reviewed: 3 December 2023
Anne
BelgiumThe bathroom!
Location!
Stayed in November 2023
Reviewed: 27 November 2023
James
SpainReceptionist Barbara
Stayed in November 2023
Reviewed: 16 November 2023
Andrei
IrelandHousekeeping needs major improvement. Stayed 1 week incomplete cleaning, and still hairs and sand etc from previous guests. No bed sheet changed for 1 week neither.
Good location in center, good size room and good price. old furniture but not an issue. Old spring mattress, not very comfortable
Stayed in November 2023
Reviewed: 20 August 2023
Jessica
United KingdomVery hot inside the rooms
Location is perfect
Stayed in July 2023
Reviewed: 6 August 2023
Jacklin
United KingdomIn summer time it is very hot, the rooms have no fan, there is no air conditioning either. My room had only one window and the air did not circulate because there was no wind. The cleaning lady closed the window every day and when we arrived at night the heat was unbearable.
Excellent location, close to the beach, restaurants, stores. The hotel is big and has an old conial style that makes it beautiful.
Stayed in August 2023
Reviewed: 23 May 2023
Rūta
LithuaniaWhen we booked it we didn't realize it's so popular with senior citizens - we kind of felt like at elderly resort :) Which is fine but not the vibe we were looking for. Also, the photos of the rooms are very nice and kind of true, but in reality everything is a bit worn down and very dated. The TV was an old school type box. One more thing - the "balcony" is a french balcony without any space outside. If you want an actual balcony book a more expensive room with a "terrace" on the top floor.
Very central, cheap and calm. The staff was very nice and helpful.
Stayed in March 2023
Reviewed: 13 May 2023
Oleg
RussiaThe rooms need renovation, it was impossible to cook, as there were a lot of small white spiders in the kitchen area
Spacious room, helpful staff, very clean dishes and a lot of them, there is even an oven, close to bus station
Stayed in May 2023
Reviewed: 2 May 2023
Tamás
Hungarythe kitchen equipment ii could be better The fridge is loud the matress is could be better the
Nice building, good location others says the furnitute is old.. This is true, but okay for us this nostalgic feeleing
Stayed in May 2023
Reviewed: 27 April 2023
Leslie
United KingdomTV and shower
Staf very helpful
Stayed in April 2023
Reviewed: 20 April 2023
Donras
United KingdomI didn't like it because people outside the window spent a long time in the cafe and everything could be heard in the room, and the air conditioner didn't last
the location is convenient because it is close to the bus station, and also a great location near the city
Stayed in April 2023
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