Méjico, 2, 35510 Puerto del Carmen, Spain
#409 of 837 hotels in Puerto del Carmen
Guests' ChoiceBased on 162 hotel reviews
8.4Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.4
Staff
9.0
Value for money
8.3
Free WiFi
6.0
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End of dialog contentReviewed: 17 April 2024
Cumiskey
IrelandNot enough umbrellas, we had to go to the beach for a sunbed with an umbrella. Bring earplugs for the noisy air con.
Very central, 3 minute walk to the strip and beach. Beds were comfortable. Sunbed situation was crazy though for it not being school.holidays. animation guy is fantastic, entertainment gold , such good fun
Stayed in April 2024
Reviewed: 9 April 2024
Michael
United KingdomThere was nothing I didn't like , Hotel bar closed at 11pm, then it's time to hit the strip till 3am .
Hardly and children there, so lying around the pool and the pool bar was very relaxing, staff very friendly, always eager to help. Alex, who did morning and evening activities with the guests, was exceptional , he lifted everybody's spirits with his humour and energy. Room very clean and spacious ,comfortable beds , kitchen facilities, TV in living room , I couldn't complain about anything, I wouldn't recommend anybody with walking difficulties to visit Canary Islands, there are steps everywhere, but the try their best to accommodate everyone.
Stayed in April 2024
Reviewed: 13 February 2024
Alan
IrelandThe food for the half board wasn’t good. Very very poor quality. I had lunch once and didn’t return.
Was looked after and given apartment with sea view which was great.
Stayed in February 2024
Reviewed: 10 October 2023
Carol
United KingdomNothing
Everything
Stayed in July 2023
Reviewed: 23 September 2023
Efa
IrelandPrice is extremely high for what you are provided
Very good location. Clean and easy to get around
Stayed in September 2023
Reviewed: 2 September 2023
Veronica
IrelandStaff were very unhelpful on our last day. On first day we arrived at 11pm so weren’t in time for any food - so on leaving day we asked if we could grab a small lunch and they wouldn’t allow it. It was how they dealt with - very rude and unhelpful. Left a mark on what was a fab stay otherwise.
Very clean, location is perfect
Stayed in July 2023
Reviewed: 26 August 2023
Steve
New ZealandNothing
Ideal location and always being cleaned. Good varied activities around pool daily, free coffee in lobby, lovely room and the buffet food was amazing
Stayed in August 2023
Reviewed: 6 August 2023
Jack
United KingdomFood could have been better not a lot of variety however breakfast at was good
Really easy to get anywhere in the city , staff were lovely and helpful rooms clean and comfy , great Balcony in room 2209
Stayed in August 2023
Reviewed: 30 May 2023
Gail
United KingdomDidn't think there was much variety on the food options. Hot water for the showers was not always available at times it wasn't warm. There was no blind for the window in the shower room and this let light in to the bedroom and there was a window between the bedroom and bathroom.
It was quiet, clean, pleasant. Very helpful staff. Close to amenities and also the beach?
Stayed in May 2023
Reviewed: 15 May 2023
Gabriele
United KingdomThey don’t have lock in the toilet door
the apartment is amazing
Stayed in April 2023
Reviewed: 23 April 2023
Diaranice
Germanymattress uncomfortable
great location and food
Stayed in April 2023
Reviewed: 9 January 2023
James
IrelandA family member was ill and needed assistance with luggage and getting taxi to airport.The reception and staff were exceptionally helpful in this regard
Stayed in January 2023
Reviewed: 30 December 2022
Michael
IrelandEvening meal not very good we ate out after a couple of Evening trying it also there's a night club bit noisy ac Ross Road but to be fair can hear it from bedroom
Excellent location apartment was a touch small with a good few steps which wasn't to bad even for me with dodgy knees overall good place breakfast was very good lunch was very good but evening meal was not enjoyable
Stayed in December 2022
Reviewed: 21 October 2022
Jeffrey
United KingdomVery friendly staff
Stayed in October 2022
Reviewed: 28 September 2022
Joanne
United Kingdomthe bathroom has no window and was a bit grubby
location was excellent
Stayed in September 2022
Reviewed: 28 September 2022
Sean
Irelandtoo many steps to the back location of hotel for any one with a disabled
location
Stayed in September 2022
Reviewed: 20 September 2022
Joseph
Irelandthe place is 4 min from the main strip , and it’s very quiet at nite you can’t hear a thing a great nites sleep all the time , so handy only a short walk and your at the Main Street ,
the apt was good clean and pool was fab , cleaning staff , Maintance staff to life guard and bar and kitchen staff where super
Stayed in September 2022
Reviewed: 18 September 2022
Joan
IrelandThe people in the next door apartment were very loud and noisy after coming home at night woke us up every night around 4am. Otherwise I could not fault the apartments
Spotlessly clean apartment and breakfast was lovely every morning
Stayed in September 2022
Reviewed: 18 September 2022
Eva
Slovakiawifi signal was no stable
great location, nice stuff, tasty food, very clean. all we needed for our perfect holiday.
Stayed in September 2022
Reviewed: 5 September 2022
Paul
United Kingdomvery expensive and the loud music at night was unbearable
the staff
Stayed in September 2022
Reviewed: 10 July 2022
Emma
IrelandThe location was ideal. Very near to Route 66 and lots of other bars and restaurants. The rooms were clean and the staff were helpful.
Stayed in June 2022
Reviewed: 1 July 2022
Ferrero
United KingdomThere where ants in our room which was a bit of a pest lol but we survived also the food was okay very hit and miss but you could definitely find something there could be more options and also better labelling of food items both pools where freezing unlike other hotels with more than one pool they could heat one and lastly the entertainment was very poor and could use some attention, although our room was a good location with only one set of stairs I can under the frustration of other guest having to climb loads of stars to get to their room nobody wants to constantly do that in heat.
The staff where really friendly and helpful, my partner was given a drink for his birthday which was a great touch and the dinner staff where excellent, location is great and we was given a good room with great views of both sea and pool area which was great.
Stayed in June 2022
Reviewed: 29 June 2022
Elaine
IrelandNothing it was perfect but I wouldn't go for all inclusive.
We usually stay in Playa Blanca and usually go for 5 star Hotels but we wanted a quick budget break and this was just that and MORE! loved it, so clean, so modern and location outstanding. Would recommend this for anyone, I cannot complain about anything except bring your own hairdryer :-).
Stayed in June 2022
Reviewed: 28 June 2022
Emily
United KingdomRestaurant pictured is not the main buffet & costs additional
Great location, spacious & clean rooms, staff very helpful & friendly
Stayed in June 2022
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