Retamas, 17, 35100 San Agustin, Spain
#59 of 119 hotels in San Agustin
Guests' ChoiceBased on 425 hotel reviews
8.1Cleanliness
8.5
Comfort
8.3
Location
9.0
Facilities
7.8
Staff
9.0
Value for money
8.3
Free WiFi
6.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 June 2024
Simone
ItalyWe only stayed one night. Thanks for the welcome
Stayed in June 2024
Reviewed: 20 May 2024
Massimoa
Spainnice pool, room had a lovely view. The breakfast was decent.
Stayed in May 2024
Reviewed: 11 May 2024
Liz
United KingdomStaff quite stand off ish ( apart from the cleaners) Air con a bit temperamental Small balcony Freezing pool Quality of hot food at breakfast poor
V clean Good value Quiet Good location Cleaners amazing
Stayed in May 2024
Reviewed: 3 April 2024
Lesevičiūtė
LithuaniaSometimes noisy and you can hear loud music from outside. Bathroom doors are old and require a fix. When closed bathroom doors I was not able to open them and was stuck and needed to call for a help.
Great location, polite staff.
Stayed in March 2024
Reviewed: 26 March 2024
Hana
Czech RepublicThe breakfast had amazing fresh orange juice but served only in plastic cups, they had no glasses. Why? Not only is this very un-organic, but you can't enjoy this delicious juice that well from plastic. Also, the morning coffee from the vending machine was so sweet, that it was undrinkable. This unnecessarily spoiled the impression of an delicious and rich breakfast.
Good location, nice pool, cleanliness and rich breakfast. Nice place for a short exploratory holiday.
Stayed in March 2024
Reviewed: 20 March 2024
Richard
United KingdomAn uncomplicated quiet and conveniently located hotel at a reasonable price
Stayed in January 2024
Reviewed: 8 March 2024
Amanda
United KingdomNothing at all.
Location, extremely clean, staff were friendly and happy at work, something which is sadly lacking in bigger hotels.
Stayed in March 2024
Reviewed: 4 March 2024
Ilse
DenmarkThe hotel was built in a hill and the building was a little “not in water” the cuppard could not clause probably But was for us not a big problem, it was nice and very clean
The lokation was for us very fine near bus and beach We like to walk ande there were a lot of opportunities
Stayed in February 2024
Reviewed: 4 March 2024
Christopher
United KingdomThe staff were very helpful and pleasant, it was easy to navigate and the rooms were large enough for 2 people with a great view of the pool and the sea.
Stayed in February 2024
Reviewed: 3 March 2024
William
FranceA bit dated, breakfast was a bit disappointing for what we paid, shower was weak.
Good location, nice pool area, close to several restaurants, beaches, and decent hiking options. Small stove, toaster, and water boiler were a nice addition to the room.
Stayed in February 2024
Reviewed: 27 February 2024
Craig
United KingdomLets face ut hotel looking age in places but that is reflected in price , everything serviceable. For San Agustin this is oldest hotel and others are grander but dont let this put you off
The hotel is well located in quiet area with a few bars and restaurants about access is easy both for public transport to other resorts and airport. Almost all rooms dace south with balcony. Pool are fiine and breakfast was well laid out. Best bit is tie up with onsite restaurant for half borad in a set menu absolute bargain and great quality
Stayed in February 2024
Reviewed: 27 February 2024
Ioannis
United KingdomBeds were uncomfortable and were singles instead of a double so there was always a gap on the middle
Pretty pool, close to local amenities and very clean
Stayed in February 2024
Reviewed: 26 February 2024
Shamack
IrelandAbsolutely everything was outdated and worn off, food that is on breakfast is only the cheapest and lowest quality.
The pool, location and the staff
Stayed in February 2024
Reviewed: 25 February 2024
Brendobrendo
DenmarkNice location in San Augustin, a few minutes walk from the beach and the shopping plaza/bar and restaurant area. 5th floor room with a sea view and the Dunes of Maspalomas in the distance and the pool area below. Free parking right out front, friendly staff and a very laid back atmosphere with mostly elderly couples, which made us feel quite young ;-) Clean and tidy room with a fridge, microwave, kettle, sink and double hot plates with all the necessary bits and bobs a kitchenette should have. Pool was refreshing.
Stayed in February 2024
Reviewed: 23 February 2024
Norbert
SlovakiaSimple room, quiet neighbourhood, not so crowded, close to the restaurants, bars.
Stayed in February 2024
Reviewed: 21 February 2024
Margaret
IrelandIt lived up to expectations. Thought pool area furniture could have been cleaner.
Stayed in February 2024
Reviewed: 20 February 2024
Malcolm
United KingdomI thought the bar area and meals on offer was a bit basic but that wouldn’t stop us from returning
It was nice, a good location, facilities were adequate, staff extremely helpful, it does what it says on the tin....pool was very nice and overall very clean
Stayed in January 2024
Reviewed: 16 February 2024
Elizabeth
United KingdomPool was too cold to enjoy. Lack of evening bar or communal space.
Room, breakfast
Stayed in February 2024
Reviewed: 14 February 2024
Sergiu
BelgiumThe hotel needs renovation and serious cleaning. The bathroom has rust and is dirty.
Location is ok, not so far away from the beach side. They have a pool, but the water is cold. People are friendly and helpful.
Stayed in February 2024
Reviewed: 11 February 2024
Pawel
United KingdomGood localisation. Looks really nice. People from personel helpfull and smiling. Clean and tidy. Quiet area.
Stayed in February 2024
Reviewed: 10 February 2024
Romano
United KingdomThe rooms were a bit tired
Great location near the beach and lovely garden
Stayed in January 2024
Reviewed: 7 February 2024
Suzanne
United Statessuper friendly staff, very accommodating. We went to the Canary Islands for a bicycle trip and they have a separate bike storage/workspace with tools you can use. They even stashed our bike boxes for us so we had them at the end of the trip. We stayed there in the beginning and at the end of our trip. Amazing service!
Stayed in December 2023
Reviewed: 1 February 2024
Louise
Norwayinternett popping in and out
nice room and nice view I love the stay
Stayed in January 2024
Reviewed: 30 January 2024
Louise
United KingdomOnly disappointment was with the wi-fi.
Good location,clean,very helpful staff. Breakfast was plentiful and a good variety.
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content