Our room was too warm and the air conditioning didn't seem to make any difference... We reported it to reception, who promised to investigate, but there was no apparent change. With only two nights stay there was no chance to pursue it further.

Excellent location, stylish rooms, good balcony

Stayed in September 2023

Coffee machine in the room was hopeless with no instructions, lots of water leakage then ended up using two pods but still no coffee would have preferred a kettle . Also be aware that this hotel is at the top of a very steep hill so if you have any walking issues it could be a problem though the street escalators helped a lot it could still be a challenge.

We arrived early to the property and we were greeted by a young lady who was very helpful she then let us park our car in private garage till our room was ready . Fabulous superking sized bed which was super comfy . Decor very nice a bit quirky which we liked . We were on the top floor reached by a lift , it had amazing views of the port , even watched our ship sail in 😁

Stayed in October 2023

Smell of cleaning fluid used in hotel but that's just me

Communication excellent, brilliant for parking. Very welcoming, lovely clean room, great breakfast, walk down to city or use lift n escalators very close to Ferry all very good. Thank you

Stayed in September 2023

We enjoyed our stay at the Art hotel the staff were lovely and the hotel was a lot of fun. The location is perfect for a short walk into town. The car lift was a first.

Stayed in October 2023

Nothing

Great location , staff excellent . Room fab

Stayed in October 2023

The only thing which would have made it better was more availability of hot beverages/snacks, but to be honest access to town was so easy, it really didn't matter, and coffee was provided in the room.

The receptionist - unfortunately I didn't get her name was very welcoming, informative and helpful. She assisted us in parking the car securely under cover in their garage, gave us all the information needed to access the nearby bars and restaurants, with some good recommendations too. There is a very useful lift down to the streets leading down to the sea front, and escalators to facilitate getting back up the hill! The hotel was spotlessly clean and comfortable. Sadly we didn't get a room with a sea view, but as we were out most of the time, this didn't matter.

Stayed in October 2023

The weather was terrible for our visit with heavy rain that is the only disappointment.

When we arrived we were recognised from previous stays there and were upgraded from the booked room to a suite on the top floor. This was a free upgrade and was really appreciated. The rooms were excellent with wonderful views across the wide bay at Santander. The breakfast was a reasonable cost with a fair variety of food and drinks available. Car parking very secure in the underground park.

Stayed in October 2023

NA

Wow! The rooms with the terrace are beautiful. Very special. Also a very good size room and great location (within 10 mins walk to great bars/restaurants). Free parking which is a plus in Santander

Stayed in September 2023

Our room only had a small side window facing an apartment block.

Central, with some funky art in the stairwells and corridors.

Stayed in September 2023

No lounge

Large room comfortable bed. Very helpful staff.

Stayed in September 2023

Nothing other than not much of a view from the room window but wasn't a problem for us.

The hotel receptionist was very helpful with information for bars, places to eat and how to get there. Air conditioning in the room was very efficient. Breakfast was great.

Stayed in September 2023

Hotel location appears to be in not a great street. But we had absolutely no issues or concerns. Really made no difference.

Beautiful hotel. Balcony and view superb . Street lift and street escalators so cool and practical. Staff so good. Hello Albhe.

Stayed in September 2023

It was all great

The member of staff who greeted us when we arrived late in the evening after rising up from Torrevieja was just great, sorry I can not recall his name. He helped park up our motorbikes, carried some luggage and assisted in ordering food. The decor is great, and breakfast was just ideal..

Stayed in September 2023

The views & decor

Stayed in September 2023

Nothing

Boutique style, not multi storey, close to the centre and access largely by a series of lists and escalators. Very helpful staff, the room had a balcony, air conditioning and great breakfast selection.

Stayed in September 2023

Bathroom shower less than perfect. But manageable.

Good location because of the ease of getting down to the waterfront by lift and escalator. Also they had parking underneath the hotel. Staff were most helpful. Very good breakfast.

Stayed in September 2023

Location.

Stayed in September 2023

Lovely hotel with brilliant staff

Stayed in September 2023

It would have been nice if they charged less for the breakfast.

Close to the water front. Staff were very friendly and helpful. Room and bed was very comfortable. They even allowed us to extend our stay by a day.

Stayed in September 2023

While the location was near the town centre is was up a very steep hill so it would put you off going back to the hotel during the day for a rest.

The room was very large, clean, well presented and comfortable. Bed was extra large . Nice bathroom and widescreen TV.

Stayed in August 2023

The staff was absolutely friendly! The hotel really good :)

Stayed in August 2023

Brilliant on all aspects

Stayed in August 2023

We had problems with the WIFI and the room was too expensive for the location and what the city has to offer

The room was comfy. The receptionist is very polite and helpful

Stayed in August 2023

The parking experience was a little hairy, very narrow and difficult to navigate and you need guidance from a member of staff who are very willing to help thankfully.

Convenient location to explore Santander. One of the most comfortable beds I've ever slept in away from home! Comfortable room, soundproof and black out blinds for a guaranteed good nights sleep! Plenty of choice for breakfast. Great showers!

Stayed in August 2023

All perfect, highlight to the views and the friendly and helpful staff

Stayed in August 2023