Tinguatón, 7, 35510 Puerto del Carmen, Spain
#440 of 839 hotels in Puerto del Carmen
Guests' ChoiceBased on 257 apartment reviews
8.3Cleanliness
8.5
Comfort
8.4
Location
9.0
Facilities
8.2
Staff
8.6
Value for money
8.7
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End of dialog contentReviewed: 27 May 2024
Molly
IrelandI can’t fault them much, the sun beds are left in piles so you have to set them up yourself which I didn’t mind, however you couldn’t use them till after 10-10:30 in the morning as they were locked. The lifeguards were very chill and took their time getting to the beds every morning. I didn’t mind this because we weren’t up early every morning but if you wanted to make the most of the sun they are not open early. I was very disappointed with the bar staff, while food was grand and cheap, cocktails were lovely the staff put me off going to the bar. They were rude and at one point avoided serving customers altogether. This doesn’t include the cleaners, maintenance staff or reception staff. They were all very kind and helpful. There are also added costs like there are for most hotels. WiFi was €20 for 2 devices for 7 days. The safe was €15 for the week and the TV remote is €10 (refundable deposit). Not much different to most places I’ve stayed in Lanzarote.
It was very large with 4 great pools, catering to all parties (2 main pools & 2 quiet ones). Some rooms have been refurbished and are great, some are dated but overall very clean. Apartment regularly cleaned and towels changed. Loads of sun beds available and loads of space for them. Reception staff great and very helpful. Atmosphere was great with a mix of groups from couples to friends to large families. Bar food was cheap and cocktails were lovely too.
Stayed in May 2024
Reviewed: 24 May 2024
Joan
IrelandThe staff in receptions are very helpful and nice
Stayed in May 2024
Reviewed: 15 May 2024
Derek
United KingdomA very minor thing, but the bed had only 1 thin pillow and extras were not stored in the wardrobe as I’ve experienced in other properties.
Very well located, the staff were very friendly and helpful. Great value for money, a deceptively big property with 2 very well kept pools. Just a short walk to to the strip.
Stayed in May 2024
Reviewed: 2 May 2024
Tina
United KingdomPool area, no sun parasoles
Nice room, good location
Stayed in April 2024
Reviewed: 1 May 2024
Michelle
United KingdomTop pool where the 2 bedroomed apartments. The sunbeds are not as well maintained as the ones down at the main pool and the pool area is not cleaned as well as the main pool.
Fab location. Peaceful with everything we needed.
Stayed in April 2024
Reviewed: 21 April 2024
Fiona
IrelandNo air con
Great location, lots of sunbeds & pools
Stayed in April 2024
Reviewed: 21 April 2024
George
Irelandlocation and value for money
Stayed in April 2024
Reviewed: 19 April 2024
David
IrelandMost of all a great location to strip and beach. The apartment was great. The pools were amazing.
Stayed in April 2024
Reviewed: 8 April 2024
Col
United KingdomNo AC or fans
Clean and modern
Stayed in April 2024
Reviewed: 25 March 2024
Alfred
United KingdomInterior decor. Colour of curtains, bed linen, windows, doors etc! Nothing matched! The complex is located at a very elevated location. Very difficult to get to on foot ! Particularly at our age!! Otherwise we enjoyed our stay very much!!
Stayed in March 2024
Reviewed: 15 March 2024
Susan
United KingdomToo many steps Up a steep bank
Great little bar breakfast 4.50 Any two bottles 5.50
Stayed in March 2024
Reviewed: 29 February 2024
Claire
Irelandkitchen area needs update and shower needs ,bed linens need to be better
great value for money and excellent location to everything
Stayed in February 2024
Reviewed: 17 February 2024
Darren
IrelandThe beds were not comfortable basic at best
Great location, pools were Fabolous hotel was really looked after.
Stayed in February 2024
Reviewed: 7 February 2024
Gillian
United KingdomBathroom was a little grotty. Really needed a good clean in the shower area. Lots of black damp. Terrace had a terrible outlook.
Location of the property
Stayed in February 2024
Reviewed: 25 January 2024
Michael
IrelandI was there twice before but would much prefer to get apt near reception as a lot of steps inside complex
all apartments refurbished
Stayed in January 2024
Reviewed: 21 January 2024
Etienne
United KingdomIf you had a big family next door to you you couldn’t go out and sunbathe as all the space was taken up by one family and a lot of the sun loungers were broken
It’s location handy for getting about except for cardiac hill when you’ve had a drink or two
Stayed in January 2024
Reviewed: 10 January 2024
Chris
United Kingdomour room was right at the back and a fair walk. the bedroom seemed damp. sheets were not changed until the day before we left. sofa not comfortable at all
location was great
Stayed in January 2024
Reviewed: 1 January 2024
Joanne
IrelandEverything was up to standard
Breakfast was very good location was perfect right beside the strip
Stayed in December 2023
Reviewed: 20 December 2023
Alice
IrelandSpotless apartment and grounds. Central location.
Stayed in December 2023
Reviewed: 19 December 2023
Jordan
United KingdomReally cheap brekkie food is really nice, rooms nice and clean
Stayed in November 2023
Reviewed: 9 December 2023
John
United KingdomGreat location and great staff
Stayed in December 2023
Reviewed: 1 December 2023
Michael
Irelandtoo many steps
very clean apt and outside
Stayed in November 2023
Reviewed: 1 December 2023
Lisa
IrelandWe wouldn’t have liked to stay in the main body of the facility but that is a Personal preference we prefer the smaller set up of the courtyard area Sun beds not available until 10am and lack of sun lounger on upper balcony
We stayed in the courtyard apartments right up the back it was lovely and quiet and very pretty with flowers etc the pool area was very well maintained as were the apartments
Stayed in November 2023
Reviewed: 9 November 2023
Christine
IrelandHaving to wait for sunbeds
Not much has changed in 10 years
Stayed in November 2023
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