Joint single beds. Several items in the room, in disrepair (chief among then the dreadful soap dispensers)

Big rooms with balcony. The included breakfast (and dinner) were great.

Stayed in October 2023

Wasn’t really a vibe, they had plenty of activities, etc, but everything full short in terms of an authentic experience, considering everything on hand to make our stay lovely. I would reccomend for peeps that want to lay by a pool, and not have to think of anything.

Great place, clean, comfortable

Stayed in September 2023

quite a lot of people in the afternoon by the pool. needed more sunbeds.

Fantastic food and nice beach! the entertainment was also pretty good.

Stayed in July 2023

Wished for water in the room (daily).

Stayed in July 2023

huge hotel. so huge one can get lost (including children) and most of its facilities (restaurants, bars, pools, etc) were closed during our stay. On check in they could give us more information about what is open and what is closed.

close to the beach, very calm place, not very crowded in June, plenty of space.

Stayed in June 2023

we have had better food in other 4 star fully inclusive hotels. it is advertised as having several restaurants but only one was open even though it was extremely busy on Friday and Saturday the pool bar was only open on Friday and Saturday so all drinks had to fetched from main bar.

bright spacious and airy the fully inclusive drinks and nibbles were very good there was something for everyone plenty of sun beds and umbrellas

Stayed in June 2023

food was boring. we went in with breakfast and dinner, but had medical issues and didnt really eat every day. Still, there was variety, but mostly all the same. Boring.

Good room, good facilities. Food was ok, not great. we had medical issues during our stay, so did not use the facilities as expected we will go back again.

Stayed in April 2023

the menu, food quality

facilities

Stayed in May 2023

Toilet seat was broken

Stayed in May 2023

When more people is taking a shower at the same time you have no water. I can understand that but it should not be happening.

Stayed in May 2023

Breakfast had many options, but low quality. No recycling available. Old bed linen. Loud tasteless music in the swimming pool

Location and swimming pool.

Stayed in April 2023

we arrived 3rd of october the description on booking stated 4 restaurants available and one closed ,told only one open two parts of the hotel were now closed we choose this hotel for the choice of different restaurants and facilties

we arrived 3rd of october the hotel was quiet but this was okay , i did state when booking it was our wedding anniversary and we arrived back in the afternoon of our wedding anniversary to nice gesture of sparkling brut wine and a lovely message

Stayed in October 2022

Our room was in front of one of the entertainment stages and there was much noise till midnight which was not ideal with such young children, please place families with young kids away from those areas. Places to place the towels around the pools were not enough with so many guests. But these were minor inconveniences, overall we really enjoyed our stay!

Amazing staff, good value, very good pools and entertainment programs.

Stayed in August 2022

Very crowded. We had the impression before arrival that it'll be much intimate, but we found a hotel with more than 1000 rooms... A bracelet that each of the guests has tu wear to be identified as a guest hotel and to which plan he belongs ... Didn't like at all being marked! Took it of on the first day!

Great variety of food options. Very nice beach near by. Although the size of the resort, it is well coordinate. An amazing gym. The hotel has an App, where you can communicate all your doubts and necesities.

Stayed in August 2022

distance to the beach.

staff were great, didn’t realise how big the hotel was.

Stayed in August 2022

bit far from the beach! the hotel is quite crowded! sometimes it is hard to find a sunbed! sometimes the all-inclusive atmosphere becomes exhausting! people just keep eating and drinking the whole time!

beds are fantastic! food is good with a great variety ! fiesta de los sábados is awesome! musical was great!

Stayed in August 2022

The bar could, especially in the pool during the day, have a better quality in terms of beverage and more variety in terms of food, the rest, perfect.

Good organization for the number of guests. Food on point with different options to choose. Good cleaning services and animation during the day, in the pool area. Excellent if you have kids. Excellent controls of the beds reserved in the pool, so that no one would reserve would reserve them while on breakfast or going to the beach.

Stayed in July 2022

Most services around the pool were closed (due to low season, but the hotel was full, so anytime you wanted something you had a long line to get it) You have a restaurant assigned for ALL your stay, even though the buffet changed everyday, it isn't exactly what an all inclusive looks like, the covid excuse cannot last forever. The hotel entertainment was the worst service I've watched in an all inclusive. The music started always at the same time with the same playlist with the same dance moves...

The pool was good and, the beach access was pretty good too. The room was enough and the little balcony was a must 😉 the hotel was nice, but it doesn't justify the all-inclusive.

Stayed in June 2022

Check in could have been a bit more friendly and informative. Restaurants were very busy at times and food often wasn't hot especially at lunchtime.

Great aircon and sound proof rooms. Plenty to do and lots for children of all ages. The highlight was el Cale restaurant, some of the best Italian food I've ever had!

Stayed in July 2022

I wish the resort was clearer about what areas are available to you prior to arrival. The website boasts having several pools, multiple restaurants, and entertainment but if you are assigned a room in one wing of the hotel, that is the pool and restaurant you have to use for the all-inclusive. Also, in certain months, there's no entertainment on-site. And getting snacks or a meal can be tough outside of designated meal times. Not to mention, we had to wear one of those pre-adjusted plastic bracelets the whole week we were there to indicate our meal plan level. For an American, this experience at an all-inclusive resort was a bit different and not as "the customers always right/luxurious" compared to all-inclusive experiences in the Americas and other general hotel experiences. But we had a great time regardless, once we adjusted to/understood the rules.

Breakfast was great with lots of variety and we really enjoyed the pool and the beach. The grounds are well-kept and beautiful, and the beds were firm and comfortable. The shower also stayed nice and hot with good pressure.

Stayed in June 2022

Overcrowded resort type hotel. The quality of the food is average and most of the dishes are blunt in taste. Always overcrowded at the restaurant during all meals. Too busy and noisy at the pools. The beds are very uncomfortable. The most disappointing thing were the torn bath towels. Overpriced parking for such a hotel. Needs a bit walking to go to the beach especially with a baby. Overall the hotel should no way be rated over 7.5. in booking.com as usual is overrrated. I don't recommend for couples as is to noisy.. by the way the nightly price on hotel site was cheaper that on booking.com site

Family friendly ,spacious rooms

Stayed in June 2022

This year the buffet was very very poor in comparison with my stays in 2018 and 2019. Also, there wasn't any entertainment activity by the hotel such as Music Trivia or something else.

Room, building, and pools.

Stayed in May 2022

Walking distance to the room, breakfast could be better and warmer,

Bed’s good and pools good.

Stayed in May 2022

The air conditioning was not working in the hotel and the snack bar was closed, possibly in the latter because it was early season end April and early May.

The hotel is a large unit in a group of three with underground parking at 6E per day. It is aimed at families and if we had carried out more research we could have stayed at the Barcelo Mar just down the road, which is more of a standard hotel as opposed to a resort hotel.That said the hotel facilities were fine as was the dining room food; the restaurant offers free wine and beer, which we only discovered on the second night. The long sand beach is about 5/10 minutes walk through the woods, which separates the hotel from the sea. The nearest super market is about one kilometre, there are two small shops opposite the hotel.

Stayed in May 2022