Nothing- all good.

Located on the river within easy walking distance to old town, Guggenheim, boat trips. Pleasant stay.

Stayed in September 2023

A few loose flooring planks

Large room, good ac and beds compared to competitor up the street.

Stayed in September 2023

Very spacious and had everything we needed or wanted.

Stayed in September 2023

The perfume smell in the reception area was intrusive and unwelcome causing some breathing difficulties. The Wi-Fi was not reliable. The room refreshment provisions were meagre. The condescending attitude of one member of staff at reception when our room’s air-conditioning was not working was unprofessional. The window had been opened by cleaning staff and windows need to be firmly closed for the air-conditioning to work.

Convenient location for tourist interests. Excellent breakfast. Excellent shower. The cleaning, catering and dining room staff were marvellous, efficient and welcoming.

Stayed in September 2023

Poor wi-fi Bar area understaffed Sink for the bathroom in same room as bedroom Expensive parking

Comfortable bed Centrally located Very good breakfast

Stayed in September 2023

This is a large and popular hotel, definitely no boutique, but quite acceptable for all that. We would stay again.

The hotel is well located near to all Bilbao’s tourist attractions. The staff, especially on reception, were faultless: very polite and extremely helpful. The breakfast buffet is excellent.

Stayed in September 2023

We had ants in our room. They are clever and would hide under the baseboard when we tried to catch them. This was our second Barcelo stay and we have noticed a consistent ant presence. We did not love the overwhelming scent that permeated the lobby/reception area. Very triggering for those with migraine disease.

Location! Central, but not too noisy! Would have loved to overlook the river rather than the back side of the hill.

Stayed in September 2023

For the size of the room and hotel was very expensive. I don't know if hotels in Bilbao are generally pricy but it seemed a bit overpriced for what it had to offer. The check-in took 20-25 minutes due to many people arriving at the same time and not enough staff working at the reception. Also, the breaskfast is super expensive (I know, in general breakfasts in hotels are usually pricy) but to be honest, in the case of this hotel: If you google "breakfast" you will find local, small cafes with good breakfast offerings for a fair price. Breakfast at the hotel was 16 euros per person per day, we had a breakfast 5 min walk away from the hotel in a small cafe and paid 10 euros for 2 sandwiches, 2 cafes and 2 croissants.

The hotel is in a very nice neighborhood, the center, the Guggenheim museum and local stores/shops are all in a walkable distance. Also, the place seems very safe, we were walking home pretty late at night and didn't come across any scetchy people. The hotel is very big, but it was not noisy, which was a big plus.

Stayed in August 2023

While Bilbao center is a challenging place to park, Parking can only be reserved after first night in I received a room at first floor without a view (hotel was fully booked upon arrival)

Staff is very friendly, location is awesome

Stayed in September 2023

Lovely central hotel. Staff were very helpful and room comfortable.

Stayed in September 2023

Breakfast was very good with a wide selection of food.

Stayed in September 2023

Far walk from attractions. Fridge in the room was not working, we asked someone to fixed it but it was still not addressed (2 times). When we asked for ice instead, no one came. Airconditioning is not working properly too, it was warm the whole time (also asked someone to fix it, no one came). Shower area is smaller than the toilet.

They have parking facility and got spacious rooms. There is a nice pulpo restaurant beside the hotel. Hotel is right across the river which has a nice view.

Stayed in September 2023

Room a little small and at the time of our visit the hotel was full of noisy drunken adolescents. Probably not the fault of the hotel but it was like staying in a college.

Very well located

Stayed in August 2023

There's no parking onsite and the nearest parking garage (across the water) is expensive. Not something to bother us, but you could see in to the bathroom from the bedroom, so I'd only share with someone familiar.

The hotel feels almost new. Upon arrival the reception staff were very friendly and accommodating: happy to direct us to the fun activities going on in the town. Our room was lovely: the bed was huge and the bathroom was sparkling. No real complaints.

Stayed in August 2023

Rooms more in keeping with a business stopover, rather than romantic get away, but still a very comfortable and large bed.

Large welcoming foyer/reception area Buffet style breakfast . €14 each if booked in advance. Superb location for getting to old town or the centre and the Guggenheim. A 10 minute stroll along the river either way.

Stayed in September 2023

Quite expensive and maybe a bit too big

Very organized and clean

Stayed in August 2023

Very comfortable. Very nice and willing to help personnel. Walking distance to everywhere in the city. A bit expensive...but looks like all hotels were like this at this time

Stayed in August 2023

The promise of parking was an illusion and marketing ploy. Couldn’t reserve ahead and had to use a parking station.

Great location walking distance to The Guggenheim and the restaurants.

Stayed in August 2023

The room looks bigger in the photo

A huge bed, location

Stayed in September 2023

Nothing to complain about here.

Bed was amazing

Stayed in August 2023

Everything is good

Everything is good , especially location!

Stayed in August 2023

The breakfast was good and the staff was very friendly.

Stayed in August 2023

The Wi-Fi was not great

Location and the breakfast were great

Stayed in August 2023

Missing details like teaspoons for the tea cups and an iron but no ironing board. Otherwise it was a good room.

Well located for the guggenheim, and exploring. Relatively quiet room, that is a good size with a huge comfy bed and lots of pillows.

Stayed in August 2023

expensive car park that is not alwasy available.

Fantastic location, great room with river view

Stayed in August 2023