C/ Lopez Nunez; 1, 05001 Avila, Spain
#1 of 30 hotels in Avila
Guests' ChoiceBased on 363 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.9
Facilities
9.6
Staff
9.7
Value for money
9.2
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Norman
United StatesExcellent location within the city wall.
Stayed in May 2024
Reviewed: 29 May 2024
Stephen
United KingdomA very minor point, but the wardrobe space would benefit from a few more cost hangers. However this is a common problem in many hotels and did not detract from our stay in any way.
Wonderful hotel in a perfect situation just inside the city walls of Ávila, which is a great place to visit, and within an easy walk of lots of cafés, bars and restaurants. Luca on reception was extremely welcoming and helpful, the bedroom was great, with an extremely comfortable bed. The kettle and coffee pod machine (pods supplied each day as at May 2024) were nice touches. The onsite parking, which was €15 a day in May 2024, was also excellent.
Stayed in May 2024
Reviewed: 28 May 2024
David
United KingdomToo many walk inns so not enough outside space for guests to sit in - there should be an outdoor area just for guests
Location and cleanliness
Stayed in May 2024
Reviewed: 15 May 2024
Anthony
United KingdomGreat spacious room, very clean.
Stayed in May 2024
Reviewed: 13 May 2024
Mark
United StatesExcellent hotel: location, luxurious, great restaurant and terrace dining, nice breakfast, very friendly and efficient staff.
Stayed in May 2024
Reviewed: 12 May 2024
Elaine
AustraliaNothing
The beautiful room, facilities, grounds and location.
Stayed in May 2024
Reviewed: 11 May 2024
Susan
United KingdomA little bit more storage space in the form of a chest of drawers in our room would have been helpful, and a sign on arrival to inform guests that reception is upstairs, not on the ground floor. Very minor quibbles and nothing which interfered with our enjoyment of our stay.
Loved this hotel. It's a beautiful building in a wonderful location, but what really made it for us, was the outstanding staff. Every person we encountered during our stay went out of their way to be helpful and friendly. We really couldn't have asked for better service before, during and after our stay. Our room overlooked the garden at the front of the hotel and was very quiet with excellent sound proofing. The bed was super comfortable and the linens were of very high quality, all making for a very relaxing stay. The shower was great. We tried breakfast, dinner and tapas in the gastrobar and all were excellent.
Stayed in May 2024
Reviewed: 10 May 2024
Anna
Saudi ArabiaGreat Location, the room is quite spacious, bed and pillow are superb!
Stayed in April 2024
Reviewed: 6 May 2024
Nigel
PortugalPulling wheelie bags across car park gravel. No porterage service
Didn't take breakfast so can't comment on that but had a great al fresco lunch in the garden. Location first class and hard to find fault with anything.
Stayed in May 2024
Reviewed: 3 May 2024
Raul
SpainLocation building restaurant
Stayed in February 2024
Reviewed: 1 May 2024
Juan
SpainArquitectura
Stayed in May 2024
Reviewed: 26 April 2024
Andreas
NetherlandsAfter a very warm welcome we found our spacious room. Amazing how the old cloister/ monastery was reshaped in a supermodern hotel with all comfort. Next to that it had a large garden functioning as terrace or place for various festivities. Very good ambiance. Breakfast was superfluous and very tasty. We had dinner twice as the in house offerings were very attractive. Going outside you run the chance to get into a tourist trap before you know it.
Stayed in April 2024
Reviewed: 25 April 2024
Thomas
United KingdomNothing
Location and property first class
Stayed in February 2024
Reviewed: 24 April 2024
Stephen
United StatesNothing in particular.
Both staff and location were excellent
Stayed in April 2024
Reviewed: 23 April 2024
Lucy
United KingdomSuch a beautiful hotel, spacious rooms, accommodating staff.
Stayed in April 2024
Reviewed: 22 April 2024
Julie
United KingdomNothing much. Decor is dated, but still very comfortable and loads of amenities which makes up for this.
Loved the welcome and staff, especially Sergio in the bar area. What a lovely, friendly and helpful man, the food/dessert he suggested was such an excellent choice. The hotel amenities are good: very comfortable and spacious bedrooms, liked the buz and atmosphere of the reception/bar area. The food was also delicious. I didn't want a heavy meal and was able to select from the lighter/bar menu (really good Caesar salad), whilst my husband ordered from the restaurant menu, accommodating us both, it was perfect. Good position smack in the centre of town. Excellent value for money all round.
Stayed in April 2024
Reviewed: 19 April 2024
John
United KingdomThe restaurant was poor. Expensive with slow service and very small portions. Hotel is great but eat elsewhere.
Everything was just fine
Stayed in April 2024
Reviewed: 11 April 2024
Mouzhi
Czech RepublicThe breakfast is a pity, not buffet, you have to order. For the price paid, I would rather expect a buffet breakfast.
All nice, the reception staff are extremely helpful.
Stayed in April 2024
Reviewed: 7 April 2024
Moraima
United StatesThe hotel was actually built into the Old town Walls. Historic and beautifully appointed in the center of town.
Stayed in March 2024
Reviewed: 4 April 2024
Emily
AustraliaGreat location, beautiful room, friendly and helpful staff, and parking.
Stayed in April 2024
Reviewed: 3 April 2024
Gabriele
United KingdomEverything was superb
Stayed in April 2024
Reviewed: 29 March 2024
Christine
United KingdomNothing we thoroughly enjoyed it!
Beautiful building very sensitively restored to keep the character and charm yet providing a very modern vibe. Rooms modern, spotlessly clean and well equipped. Fantastic location tucked into the walls of Avila. Excellent restaurant and reception with brilliant staff!
Stayed in March 2024
Reviewed: 7 March 2024
Peter
United KingdomN110 from Plascenia difficult road especially in Campervan
Parking although extra worth being inside walls next to hotel. Restaurant excellent. Stunning world heritage site worth visiting
Stayed in March 2024
Reviewed: 28 February 2024
Kennedy-skipton
FranceThe great bar has become too great (!) as it can get very busy with locals as well as residents. Makes it difficult to use which is odd, as a resident.
Great bedroom and lovely hotel, friendly staff and wonderful bar. Great breakfast.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content