Beautiful space with stunning views, very quiet, staff really friendly, excellent rooms, short taxi ride into Toledo old town, and staff really helpful with tips, restaurant bookings, etc. Pool great for chilling in the heat of the day. Recommended!

Stayed in July 2023

while we were informed by email in advance of arrival that the dinning room was not open on the evening we were staying it was to late at that stage to make an alternative hotel booking and indeed most likely would have incurred a full cancellation charge had we done so.

Everything. staff, ambience etc. no fault.

Stayed in June 2023

They were a bit difficult about our dogs, and very restrictive, in leaving them in our room while at dinner and breakfast, as opposed to the other 5* hotels we stayed in over the past year who had no difficulty with them remaining in the room. Initially at checkin they implied we had not told them about the two small dogs, which was untrue. We always make sure the hotel know about our two small dogs.

Breakfast and dinner was very good. bed, shower room and bedroom were comfortable. Balcony on room was good. Garden landscaping was excellent. Room service was very good. Parking was convenient.

Stayed in May 2023

Lovely Hotel with great staff.

Stayed in May 2023

Very noisy building works, which slightly spoilt the mood.

very well located, stunning gardens, really friendly and helpful staff. All excellent.

Stayed in May 2023

Compared to the other 4 and 5-star hotels we stayed at during our trip, this one was missing some basics that we would have expected - tissues in the bathroom, a wastebasket in the room, some standard toiletries, etc. We didn't realize there would be so many families at the property, so it wasn't as quiet or relaxing as we would have liked. That is less about the hotel then parents being aware of their children.

The room was lovely, with a nice terrace to enjoy the outdoors. The bed was comfortable, and the water pressure was fantastic! The staff was incredibly accommodating and made recommendations to some fantastic restaurants, and repeatedly asked about our stay to ensure we were enjoying ourselves.

Stayed in April 2023

nothing.

it’s absolutely beautiful.

Stayed in April 2023

easier pool service would be a bonus

gorgeous rooms and pool area

Stayed in August 2022

excellent location

Stayed in August 2022

Everything. Amazing place for a relaxing treat. Garden view rooms are top, just in front of the pool. Staff was very attentive and they made are stayed great. Hotel is placed into a massive property with gardens, different terraces to have a drink and see the sunset, it makes you feel like you are in La Toscana, in Italy. Top

Stayed in July 2022

internet

Beautiful

Stayed in July 2022

The nature around it

Stayed in June 2022

Excellent staff. Could not speak highly enough of them.

Stayed in April 2022

We had planned to eat in the hotel that night but the food choice was limited to 2 items.Pork cheek or cod. We don't eat pork so we decided to eat in Toledo. The hotel gave us 4 good restaurants and we managed to book intoLa Orza which turned out to be excellent

breakfast was very pleasant, the food was fresh and served with a smile.

Stayed in October 2021

Décoration and the gardens

Stayed in September 2021

No pool

Breakfast amazing....

Stayed in August 2021

Nothing

Everything

Stayed in August 2021

despite the scale of the property the outdoor and indoor options for seating / relaxing were very limited . It was really disappointing that all the pool furniture was removed - as even bough the pool was closed for swimming the weather was warm enough to laze in the sun and there was nowhere comfortable to do that

location and quality of room were excellent

Stayed in October 2022

The level of service was below my expectations compared to the nightly price of almost 200 EUR. Upon arrival I had not been given a tour around the property with proper explanations. The welcome drink that they advertise on their website also was nonexistent. Besides, the staff toured so rarely around the pool that once I had to go all the way back to my room to call the room service to order something, for which I also had to pay an additional 5 EUR for an order to the pool. The biggest disappointment however was the restaurant, by far. First night I was there they told me restaurant was closed because that was the rest day of the kitchen staff (but I think the truth was that they were all busy preparing the food for the wedding that took place there that night) which I realized was actually a blessing because I had to go to one of the restaurants outside. Next evening was the moment I had the worst food experience of my 4 day long Toledo trip, being the least tasty by far and also the most expensive (+50 EUR per person). I had higher hopes for sure, given how proud they seem to be of their cuisine. Also, I will share a photo of the "tapa" they brought upon my request to accompany my first drink during the dinner, which is customary in Spain. It was dried fruits of the lowest possible quality, that felt like it had waited outside for a veeery long time. Why?! 😭 I think this place could be lovely if you are having your wedding there, because you get all the effort and attention, but otherwise, meh.

The location itself is really pretty. My room (which was a regular room) was beautiful, luminous and very comfortable with a great view and balcony. Also they allowed me to check out about an hour later than announced, as I had a meeting to attend all morning.

Stayed in August 2022

It appears that the main focus of the business is weddings and large events. As regular non-wedding hotel guests, we felt like an afterthought. The checkin process, although very polite and helpful, was a little clumsy and seemed unpracticed, although the willingness to help us was good. The hotel seemed very empty of both guests and staff, only 4 cars in the carpark overnight while we were there (is August 'low season' due to the extreme heat in Toledo? I don't know but could well believe it.). During breakfast, we didn't see a single staff member on the first day, even though we were there well within the allocated breakfast hours, so were unable to order anything from the 'hot breakfast' menu. At the pool, there were no staff visible, which was mostly fine, as a phone number was available to order drinks and snacks, but on the second day, there were no towels. All solved with goodwill by the hotel after a quick phonecall. We enjoyed our stay, and loved Toledo, but service was not at all attentive, especially not for a 4* hotel. This hotel has bags of potential and we wanted to love it. but it felt like a ghost hotel. Despite the comfortable lodging and lovely grounds, we wouldn't hurry back.

The setting of the hotel is stunning, and the grounds are lovely. The hotel room was excellent: sufficiently spacious and luxurious. The pool area was very nice, pool temperature was perfect during 40 degree days. Staff, when we saw them, were helpful and accommodating.

Stayed in August 2022

The property is an events venue and i would assume that the rooms support the events. There are huge well appointed gardens and spaces but they are mainly given over to event set up- Several events took place whilst we were there and they did not bother us one bit, no noise, no crowds. Very well compartmentalized The hotel Does not have a bar, Nor a restaurant. Just the ( very nice and airy ) breakfast room The staff kindly organized an impromptu ( and delicious) lunch, but it was an exception The appeal of being outside the city was to come back and relax in a garden with a drink and snack …. We would have spent more time( and money) at the hotel If it had offered these options as its quite lovely TV - Spanish stations only( that i could find anyway)

The staff were exceptionally friendly and helpful and the management were extremely gracious as they extended our stay an additional night due to a lost booked night because of a plane delay. The bedroom was exceptionally comfortable, glamorous and well appointed. Lovely bed and bedding. Nice patio. #10 The grounds were impeccable Very good and varied breakfast 5 mins drive to the nearest entry point into he old town of Toledo Overall- charming, with character, well appointed and attractive

Stayed in August 2021

Nothing

Amazing location and design

Stayed in August 2022

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in November 2023