The view was a run down car park

Fabulous breakfast and excellent location

Stayed in June 2023

Charge for safe use in a four star hotel when it is a basic service all over the world

Stayed in June 2023

No free drinks on lunch and dinner, even water. The safe in the room cost some money. A city view room appeared to be a pool view in the beginning.

Staff was trying their best, helped us change the room (the first one was at the same level with the pool which was uncomfortable for us). Food was good, sweets were tasty. Swimming pool. Clean and modern room.

Stayed in June 2023

Some may find it a bit too far from the beach.

Smart , comfortable, clean hotel in excellent location, at the centre of Benidorm. Very pleasant, professional staff. Very good breakfast.

Stayed in May 2023

The hard bed

The food was very good

Stayed in May 2023

nothing

The location was great.

Stayed in May 2023

Great hotel in great location for old town and beach front. Short walk to bars. Pool area very clean also.

Stayed in April 2023

We were not happy we could not pre-book a parking space, especially as we had driven down from England and did not want to leave the car in an unsecure car park. We paid extra to book in early to secure the parking. The evening meal was buffet style, not a problem, but it was very bland and need to have some seasoning introduced. They offered a fair selection although I would have liked to have seen more vegetarian hot dishes.

From the moment we arrived, we were very impressed with the friendliness of the reception staff, who spoke good English compared to my "little" Spanish! We were able to obtain a booking space in the underground car park at the same time. Our room was a junior suite and it went above our expectations. There were two smart tv's, on in front of the bed and one in the seating area. The wardrobe was large enough although a few more hangers would have been preferred. We had a small balcony overlooking a main thoroughfare, which made for good "people" watching whilst enjoying a G&T after sunbathing on our "private" pool area. As we had a suite, we had access to the "deluxe" pool area, a private area to sunbathe with a plunge pool. The whole week we were there, we were the only ones up there. It has sun all day and was perfect for us (although a neighbour could view us, we never saw them). We had half-board and the breakfast offered a good selection from hot to cold, all served buffet style. Evening meal was adequate, with a good selection of hot food and salads were offered, together with cold meat. There was live entertainment each night down in the bar however seating was limited, especially when we first arrived as there was a Spanish coach party in and they filled the room! We were so impressed we have rebooked already to go back in 2024.

Stayed in April 2023

Just a few of the English girls using very bad language in front of our children

Everything about this place is brilliant the buffet in particular was awesome I have no complaints except of course for the English at the pool using profanity as they usually do.

Stayed in April 2023

Unfortunately there were no tea and coffee making facilities in the room.

Breakfast was superb. Plenty of choice and well prepared. Excellent location for exploring the old town of Benidorm. Friendly and helpful staff. Comfortable beds and good shower.

Stayed in April 2023

200 euro deposit taken on arrival

Perfect location

Stayed in March 2023

The food needs “sin gluten” signs on the buffet as i sometimes found it difficult to know what I could and couldn’t eat. But the selection was still amazing.

The staff are exceptionally helpful, the rooms are lovely and the food is fantastic a wide range available. It’s easy to recommend to people as it’s in a key central location with easy access and great facilities.

Stayed in March 2023

Very Central

Stayed in March 2023

air conditioning didn’t work properly, had to pay for use of the safe.

good location, clean, great choice at breakfast.

Stayed in March 2023

Not that we didn't like it, but the pool area seemed small. We didn't use it because we were there in March and although it was sunny and warm it was too cold to swim. The sun was there in the morning until 2 or 3 in the afternoon. This would not be a problem in the summer.

The location is great, just at the start of the old town, close to the beach, shops and buses and easy to get to the new town if you want to. Walkable but near buses as well. The room we had was one with streetview with a very large balcony including two sunloungers. Shower is good. Breakfast buffet has everything you could want and the evening buffet is good as well! Staff is pleasant.

Stayed in March 2023

Cleanliness, staff and breakfast all first class.

Stayed in March 2023

Nothing

Everything- excellent staff Location is perfect.

Stayed in March 2023

There was mould under the sealant on the inside of the shower, this is not because it wasn't cleaned but due poor installation of the glass shower screen, whoever installed the screen sealed it with silicon on the inside and outside of the shower, this means any moisture that gets in stays in and goes mouldy. Shower screens should be sealed on the outside only so water can escape back into the shower. For the hotel this was room 117, easy to fix, remove the silicon on the inside. The location meant the hotel is in the centre which is very noisy throughout the night, there was a coach that would pull up in the early hours leaving the engine running and the drunks shouting going past the hotel ensured a good nights sleep was not possible but if you want the location this is the price which must increase in the high season. With exception of toast and eggs the hot breakfast food quality was not good.

The lady on reception (Raquel) was very helpful, the hotel is clean and modern. We did have a couple of minor issues with the room but once reported these were quickly dealt with. The bed was very comfortable and the room was spotlessly clean, the bathroom was a good size with a walk in shower that had an overhead shower and one on the wall which pleased my wife as she hates having to get her hair wet every night. The bathroom was very clean but there was a problem, see below in the didn't like section. The only meals we ate in the hotel was breakfast where the selection was vast a good choice of continental and hot food. Some of the food quality wasn't that good in the hot selection so after the first morning we tended to choose the continental and egg on toast. The location of the hotel was excellent but this does come at a cost see below. It's close to the beach and the old town.

Stayed in February 2023

Very noisy outside, delivery vans from 6.30am making a lot of noise. Our original room was very small and dingy, but we upgraded to a suite.

Nice hotel, nice staff, lovely breakfast.

Stayed in January 2023

Booked for short break, stayed just over a week. Actually had checked out ready to go home, when changed plans found be a room straight away and did not have to wait for official checkin time. Hotel great recently refurbished to a high standard.

Stayed in January 2023

food was cool every day meal times was late

hotel junior suite was perfect

Stayed in December 2022

found the room to be very cold at teatime when taking a shower for this time of year, also food not very hot by the time we arrived about 8 pm,

The location great, very clean and beds very comfortable.plus being put on floor one same as the dinning room made it easier as I have very little sight.

Stayed in December 2022

The bedrooms could benefit from a light refresh, particularly the bathrooms, but this is a busy hotel so some deterioration is to be expected. Also the walls must be paper thin as you can hear the next room’s guests talking - thankfully they were our friends,and they like us, so nothing embarrassing discussed.

Perfect location for all that Benidorm has to offer. The shopping streets, Tapas Alley and both Poniente and Levante beaches were within easy short walks. Benidorm Palace was a quick taxi journey away as well. We all stayed over Xmas for four days although living only 40 minutes away, but we were able to enjoy the Palace without the need to drive home afterward. Xmas Day dinner at the hotel was exceptional. The choice of food was simply unbelievable. No one would have been disappointed. The hotel is modern, well appointed and with ample off street parking. The bedrooms were large with comfortable beds. The staff were very friendly and helpful.

Stayed in December 2022

Seems stupid,but the breakfast wasn't really catered for english

Location was great,lovely clean rooms

Stayed in November 2022

location and cleanliness top marks.

Stayed in November 2022