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  5. Reviews of Apartamentos Montecarlo

Reviews of Apartamentos Montecarlo 2 stars

Avenida De Tomás Roca Bosch, 20, 35130 Puerto Rico de Gran Canaria, Spain

#173 of 244 hotels in Puerto Rico de Gran Canaria

Guests' Choice

Review score

Based on 69 apartment reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    6.1

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Showing 1 – 25

  • Reviewed: 8 May 2024

    6.0
    Great value for money
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Small hole in bedroom door furniture bit dated but price reflects this

    Location price

    Stayed in May 2024

  • Reviewed: 6 April 2024

    8.0
    Very good
    • Couple
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Apartments are dated, wifi is rubbish, being next to town at night it's very noisy,

    Apartments are next to town, so there is no need for taxis. Apartments are clean

    Stayed in April 2024

  • Reviewed: 28 January 2024

    7.0
    Good all things considered
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Renovation work was going on which was annoying as work commenced far to early and disrupted sleep

    The location is perfect for accessing everything. Guy at pool bar is very warm and welcoming.

    Stayed in January 2024

  • Reviewed: 6 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Very noisy at night time

    Good apartment plenty of space, pleasant staff.

    Stayed in December 2023

  • Reviewed: 14 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    We liked everything

    It had a pool

    Stayed in October 2023

  • Reviewed: 19 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    On our first day we arrived at 9pm. Which they where informed previously before arrival. Got there no one was there with no reception just a number to call and a what's app messaging option Rang both numbers constantly and messaged till 4am in the morning. Still no answer. Lucky for us we stayed with a friend. The next morning still no reception open. We met another couple that had the same trouble. So they checked for a empty apartment and showed us a method on how to get the key. Which if there was one in a box outside the apartment then just use that one We did that and got lucky Still no reply from management at all When I did get to talk to a maid they advised it was not their problem now. I don't think she was being rude as I say it was a communication issue. But if we had no one else on the island that night we would of been on the streets

    Location

    Stayed in September 2023

  • Reviewed: 26 June 2023

    7.0
    Was good not great as usual just the hic up with hardly any staff correct that no staff ie for checking in or out dnt re
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    A did notice a big change here this time 1 ,,, we could not get in2 apartments 2 ,,, we could not get by the gate to get to reception for phone number on door 3 ,,,, tried phone number on the gate at entrance nothing just kept switching my off 4,,,, another lady who was staying came and let us in past the gate so we could call number on reception door then nothing at all again 5,,, a resident appeared from no where and asked if we were ok told him the situation and he called someone if it wasn’t for this person we wld have been still standing 6,,,, still no reception open following day,, had to go find a wee cleaner to ask abt safty deposit box and WiFi 7,,,, which she did help all through phone and in Spanish and a had to say yes or no 8,,, pool guy was brilliant needed any help he was great but before 10 am and after 4ish that’s you has only time he was there 9,,, checking out no where to leave your cases etc you have to be out for 11am no good if you have a late flight only knew this as went to shop for more water cleaner came in at 11,15am told my husband you want to stay longer no getting picked up at 5pm no you have to pay 20euro or leave put your key in box at gate!!! 10,,, need to be someone at reception at nyt time for arrival a already told well wrote to host regarding my flight time etc but no response always had no bother what so over just seams to be since it’s been taking over love that place aswell but need to update staff

    A always try to get booked in with Montecarlo as love it easy access apartments always spotless everything you need

    Stayed in June 2023

  • Reviewed: 30 April 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    It's extremely noisey until 3,am.Music and singing

    The house is lovely.Good quality

    Stayed in April 2023

  • Reviewed: 18 April 2023

    6.0
    Dissapointed
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Smell in toilets was disgusting and made us feel sick.We had to buy a few bottles of bleach and use them all day and every day of out trip.

    Staff were excellent.....location was fabulous

    Stayed in March 2023

  • Reviewed: 31 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 14 nights
    • Submitted via mobile

    Just not knowing the house number and emergency numbers. But the latter was solved for future guests.

    Ura properties look after these specific houses in the Montecarlo complex. Bit of difficulty figuring out which bungalow was ours as we weren't given a number for our arrival, which was very late and reception was closed, no information for us on the board at reception as these proprties are run separately, so just picked the house that was open ?? Thank god it was the right one! Besides that.... Nice touches compared to older houses such as new very comfortable mattresses and clean fluffy towels. Good comfortable night sleep, once you don't mind the noise which stops at 2am anyway! Property owners were very helpful after we had a misfortune on our holiday, came immediately - not sure how they were contacted, and offered assistance and promptly inserted emergency contact numbers the next morning. Juan in the Montecarlo pool bar is an absolute Gentleman. He assisted us Massively in our hour of need and called in to us daily to check in, helping us with a lot of things, which was not at all his job, just a kind human being with a big heart, even though we rarely went to the pool bar (which is fantastic) . Please give him your business! Definitely recommend booking with Ura Properties. Just make sure you get a house number before you land :)

    Stayed in January 2023

  • Reviewed: 4 March 2023

    8.0
    Overall very good
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Apartments are looking a bit dated and pool area needs work

    Excellent location for beach bars and restaurants. Apartments are on two floors with a longe, kitchen and toilet on first floor and two bedrooms and bathroom upstairs, not good if you struggle with stairs. Juan who runs the pool bar is amazing and food is good and cheap

    Stayed in March 2023

  • Reviewed: 2 March 2023

    7.0
    All in all satisfactory - some noice from the nearby shopping centre
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 14 nights

    There was from time to time a nasty smell in the bathroom

    Poolarea and the friendly bar man was an asset

    Stayed in March 2023

  • Reviewed: 1 March 2023

    6.0
    close to noisy nightlife
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    very small bathrooms. close to nightlife which means a lot of noise from a karaoke bar across the road

    Friendly staff, clean

    Stayed in January 2023

  • Reviewed: 19 February 2023

    8.0
    The apartment was exactly as advertised so I have no complaints and would stay again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    on a couple of occasions there was a funny smell coming from the upstairs bathroom.

    it was central.

    Stayed in February 2023

  • Reviewed: 27 January 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    A little noisy at night but you are right beside the amenities so to be expected ,on the last night a very rowdy group moved in to the apartments next to us, not the owners fault but annoying to have these idiots cursing the top of their voices and kicking the door and ringing the doorbell , right next to us at 4.30am I don't know what can be done for that .

    Really clean ,easy to get to in the heart of town

    Stayed in January 2023

  • Reviewed: 2 January 2023

    8.0
    great location great bar and pool area run by juan
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted via mobile

    asked for a safe in the room was advised didn’t have one but there was one in the room. messaged the host through booking.com to check but got no reply have stayed here several times before and always got an immediate response

    love the bar and pool run by juan great host

    Stayed in January 2023

  • Reviewed: 20 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted via mobile

    Everything

    Stayed in March 2024

  • Reviewed: 16 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Clean spacious apartment . Lovely toweks and bedding

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Spot on for the pubs ext
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Television dident work

    The sexy reception

    Stayed in March 2024

  • Reviewed: 28 February 2024

    10
    Excellent we will return
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Staff very friendly & helpful reserved an apartment we like on the road side which Lucia kindly gave us so thank you Lucia ☺️

    Central & on the flat close to everything

    Stayed in February 2024

  • Reviewed: 27 January 2024

    9.0
    Great hotel near shopping center and beach, not need taxi. Music from bars, so not quiet.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights

    Pool cold, not so much sun on terrace

    Great rooms and good Pool bar, close to everything. You will hear music from nearby bars, but i just join them :)

    Stayed in December 2023

  • Reviewed: 20 January 2024

    5.0
    Don't stay here if you like your sleep
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It was really noisy...loud music till past 2am in the front bedroom...and the constant noise of the swimming pool motor in the back bedroom,I got no sleep...No reception staff so asked lady on phone if I could change apartments ,she said no. Got no sleep, beds not comfortable.

    The apartment has nice wood carved furniture.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Loved everything

    Location, staff are lovely, pool bar, cheap as chip's, 2 bedroomed house's abit dated , but very clean . We love the place.

    Stayed in January 2024

  • Reviewed: 15 October 2023

    1.0
    Poor customer service
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Terrible customer service. Couldn't get access to room. Nobody came with the key to our room. We arrived at 20.30 pm so pls avoid if you have a evening flight as we had to stay elsewhere as nobody answered the phone or what's app number provided. Still no response or refund after getting back to them so many times

    Location

    Stayed in September 2023

Showing 1 – 25

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