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  5. Reviews of Neptuno Hotel & SPA 4 Sup

Reviews of Neptuno Hotel & SPA 4 Sup 4 stars

Sant Josep, 82, 08370 Calella, Spain

#6 of 29 hotels in Calella

Guests' Choice

Review score

Based on 102 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 20 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Balcony
    • Stayed 4 nights

    The staff was polite but not heartfelt. We chose this hotels because of the pools shown on the pictures. But, the pools seem much smaller in reality then they seem on the picteres. The pool donwstairs is most of the day in the shadow and was very cold for my children. But, on the rooftop, were the other pool was located, people under the age of 18 were not allowed. This was not mentionned, nor on booking, nor on their own website. This is a pity. But overall we liked the hotel, especially because of the nice rooms and the great location.

    We loved the beautiful cozy room, with small balcony, perfect for our little family. We had enough space, the beds were really good, and the decoration was sober but beautiful. The breakfast was excellent, many options, delicious waffles and show cooking. We especially loved the location of the hotel, in a quiet street steps away from the beach.

    Stayed in May 2024

  • Reviewed: 29 October 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Double Room with Balcony
    • Stayed 4 nights

    Nothing. everything was great

    excellent choice to stay here, really lovely hotel with excellent staff and a great breakfast. Roof top space lovely and so many pools to choose from!

    Stayed in October 2023

  • Reviewed: 24 October 2023

    9.0
    Modern and comfortable hotel in the centre of Callela
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Modern , clean and comfortable

    Stayed in October 2023

  • Reviewed: 21 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    All was great

    The breakfast and dinners were absolutely excellent, the location perfect (only a couple of minutes from the beach) and live music and evening sitting in the terase fantastic.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    10
    Incredible stay but get the jacuzzi!
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Pools weren’t the best.

    The room was amazing!

    Stayed in October 2023

  • Reviewed: 7 October 2023

    10
    Relaxed and comfortable
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 10 nights
    • Submitted via mobile

    Close to the beach and shops. Also right next to the Ironman start line, finish line and translation a short walk away.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    Pleasant stay and unpleasant coffee
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The coffee served at breakfast was a disgrace… get some proper machines that grind beans and not Nescafé powder…

    Facilities were new and clean, good scents

    Stayed in October 2023

  • Reviewed: 18 September 2023

    9.0
    Lovely little hotel with a great breakfast
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pools were small but the outdoor space was great

    Excellent breakfast, the rooms were comfortable and clean and the location was fantastic. Visited as part of a hen do and everything was great. One of us left a pair of earrings behind and the hotel found them and posted them back to us. Thank you!

    Stayed in September 2023

  • Reviewed: 25 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Barking dogs Service at bar

    Location Breakfast

    Stayed in August 2023

  • Reviewed: 2 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Location very good . Breakfast excellent Staff very friendly

    Stayed in July 2023

  • Reviewed: 10 July 2023

    9.0
    very nice little hotel in small town of Calella
    • Leisure trip
    • Family with young children
    • Double Room with Terrace and Outdoor Jacuzzi
    • Stayed 4 nights
    • Submitted via mobile

    there was no sound proof between rooms and we could hear everything from the room next-door, good thing is that people were pretty quiet, so we had no problems.

    Location of the property is great, walking distance to the beach and main shopping street. Rooms are nice and clean with a comfortable bed and pillows. We had a large room with a huge balcony and Jacuzzi on balcony. I love the balcony and relaxing seating area. Hotel is small but has everything you need. I was happy to see that there was attachment for curly hair for the hair dryer, which I have never seen in Hotels before. The food was delicious and most of the days, we had breakfast and dinner included. There was a lot of varieties, including seafood, my only complaint is that the food was sometimes too salty.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    10
    Recent Stay June 2023
    • People with friends
    • Superior Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    The only downside was the pools were a little on the small side and in order to go to a bigger pool, you had to pay for the Spa

    The warm welcome received from Barbara. The cleanliness of the hotel and friendly staff

    Stayed in July 2023

  • Reviewed: 27 June 2023

    9.0
    Excellent Hotel and Stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not so much I did not like but l booked the parking which was underground and very tight as I am used to narrow mountain roads not a problem but if you are nervous re parking in tight spaces you are warned.

    Location was excellent close to restaurants shops etc less than 10 minutes walk to the beach. Drink prices where reasonable good bar menu the steak was excellent. Staff where great.

    Stayed in June 2023

  • Reviewed: 14 October 2022

    7.0
    wouldn’t go back sorry
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    the food was awful. same food for 5 days. not good at all. staff in spa were ignorant and it was very rushed plus fell on back as no slip mats.

    it was clean and very close to places

    Stayed in October 2022

  • Reviewed: 8 October 2022

    9.0
    Lovely hotel in a great location.
    • Couple
    • Superior Double Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    A really lovely hotel. Very clean and spacious rooms. Breakfast had great selection and they were kind enough to open early for the Ironman athletes when we were there.

    Stayed in October 2022

  • Reviewed: 5 October 2022

    8.0
    We had a great stay, the hotel was very comfortable and the staff were all helpful and pleasant.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nil

    It was ideally placed for the beach. The staff were very pleasant and helpful. The food was great.

    Stayed in October 2022

  • Reviewed: 5 October 2022

    8.0
    Great hotel, would stay again
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Pools were cold Spa was available at extra cost, not included in rate Dinner buffet.. did put out new dishes but also put out food from the previous night.

    Breakfast buffet was superb Proximity to the beach was great Room was fresh and new Staff attentive and friendly

    Stayed in October 2022

  • Reviewed: 5 October 2022

    10
    I'd definitely stay here again
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Clean, good buffet, attentive staff and great location

    Excellent in every way.

    Stayed in October 2022

  • Reviewed: 5 October 2022

    8.0
    Would definately visit again and recommend.
    • Leisure trip
    • Couple
    • Premium Double Room with outdoor Jacuzzi
    • Stayed 6 nights
    • Submitted via mobile

    A small thing but the room I stayed in had a sensor light rather than a switch in the bathroom. Took a while for the light to go off once you left the bathroom and it being frosted glass it lit up part of the room at nighttime.

    Friendly staff, breakfast was good. Catered well for all the Ironman competitors and especially on day of the race by opening breakfast earlier an laying on a feast. Bar staff were friendly and made good sangria….

    Stayed in October 2022

  • Reviewed: 27 September 2022

    9.0
    Wonderful, modern, beach town hotel
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    The three pools are all beautiful and instagramable, but none are deep enough to swim in. This was a real shame.

    Lovely, clean, modern hotel. Beautiful pool, sunbathing and seating areas. Staff were wonderful with one salty bartender as the exception. Location is fantastic. Breakfast (which we wouldn't normally book, it just came as part of the room package) was so, so good. Such a varied selection, all fresh.

    Stayed in September 2022

  • Reviewed: 22 September 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights

    really disappointed about the size of the swimming pools. so tiny!

    Breakfast is great

    Stayed in August 2022

  • Reviewed: 18 September 2022

    10
    Brilliant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 8 nights
    • Submitted via mobile

    nothing

    in old Calella town in one step from the beach shopping tapa’s bar and café

    Stayed in September 2022

  • Reviewed: 16 September 2022

    10
    Very nice 👍🏼
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff at the Spa, is not as friendly or welcoming, I’m I spa owner myself, and it’s very important to provide relaxing, calm, kind customer service. Honestly, some improvements with customer service especially when the ladies at the spa reception are greeting the guests for a relaxing time, it should be a smooth and comforting experience. To make sure the guests feel the good vibe as soon as they enter the spa. I did not feel or experience it when I attended the spa. However, the hotel receptionists made it up, by treating me and my friend, to another experience at the spa and it was much better then the initial one. I hope, the hotel management makes spa customer service/experience very important, aspects, especially, because this is a hotel amd spa! :)

    Rooms are very spacious, decor is very contemporary and cozy.

    Stayed in September 2022

  • Reviewed: 7 September 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    -some staff members were unfriendly and even rude, especially blond waitress with glasses in the restaurant -dirty plates in the restaurant -water boiler in our room was broken -we were not checked in on time

    Newly renovated hotel, good food, close to the sea and to the center of Calella

    Stayed in August 2022

Showing 1 – 25

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