We were very surprised by the location in El Rocio (because we just chose on the map somewhere near the entrance to the Donana nature reserve). We were upgraded to their location in the center, which didn't look much from the front but appeared to be a little 'palace' inside. The breakfast was basic but good. Personnel was very friendly. Donana wetlands on your doorstep!

Stayed in March 2024

The quality of the breakfast food could be improved

Well located near the lake and the entrance of town. Very clean and comfortable bedroom and bathroom. Calm area. I've been upgraded with a room with a terrace.

Stayed in March 2024

Unfortunately, the mattress, it did not support my back, as it was a foam. I would recommend ringing or sending an email to find out what type of mattress if you have a back issue. The room was also quite small. I should have asked for an upgrade as there were rooms with separate sitting area.

The location was ideal within walking distance of the main central area, but far enough away from any celebrations that might be taking place. Our room was at the back of the property, which was ideal as we arrived on one of the weekends that the brotherhood celebrate with lots of partying. However, due to the location of the room, we didn't hear anything. The shower was great, it is so nice to have hot water in the morning, and returning from a day's walk. It was also nice to have tea and coffee, but that was only from 4pm to 8pm, and only for 2 nights. Breakfast was not included, but it was available at another hotel, 5 min walk at Hospederia El Cazadero Real for 8 euros, very nice. The staff were really helpful, and friendly.

Stayed in February 2024

My husband and I like a hot drink at night and in the morning but the machine was locked ..we will come back but stay at the hotel.

El Rocio was so beautiful it was a completely different holiday we are used too the settings were beautiful we will come back again .

Stayed in June 2023

Coffee machine not working when we got back on the night. Code for the door did not work well,someone had to let us in.

Location,good ,very quaint hotel,friendly staff..

Stayed in June 2023

The staff does not speak English (well), but we manged, no problem.

Nicely decorated, clean rooms at excellent location, close to the waterfront and the centre. Parking was no problem at busy saterday. Airco did not work so I got another room, excellent service and nice staff.

Stayed in June 2023

La terraza.

Stayed in May 2023

Building works next door began quite early. Breakfast in a separate hotel so you need to walk 5/10mins to get there- not a bad thing, just unexpected. Coffee facilities downstairs were great, but there were not enough cups available to guarantee you could get one when you wanted.

Breakfast in the other hotel was lovely, nice view. Bird songs in the morning were nice to listen to.

Stayed in April 2023

very good for value. we spent most of the day outside visiting the area, and came back for a good night sleep. it was perfect. don’t expect much, but it’s very good if you just want a place for sleep

Stayed in April 2023

Breakfast could have been better and no facilities to make tea or coffee in the room

Good location, clean and comfortable. And interesting decor

Stayed in March 2023

No real complaints. I never tried breakfast, I didn't really know where to go for it but I was out early birding every day, so I probably wouldn't have taken it anyway.

Nice little hotel with coffee making facilities. The air con and shower worked fine and my room cleaned daily. Wi fi was ok too, my room was close to the hub.

Stayed in March 2023

I was not told beforehand that I had to change the hotel to Palacete, so when I turned up at Arenas there was nobody there at the reception; I had to phone and was told that I had to change hotel. That was a big drag because after having dragged my suitcase through the sand for 1 km I had to drag it once more another 1 km, so I was totally exhausted and a bit annoyed when I came to Palacete. Tha stay was very nice by the way.

Stayed in February 2023

When booking i selected breakfast included but when I arrived the staff said I did not have breakfast include. So we had to pay an extra 7€/person for breakfast (which was fairly good). There was too much noise from other guests, even at 4 am, specially because our room was in the first floor. Overall the hotel does not have a good noise insulation.

They had free coffee and free tea available all day long. The room and the hotel in general were very clean. Room was comfortable although lacked natural light.

Stayed in October 2022

wifi was very poor, the sheets weren't very clean with some stains.

Overall a good experience. Rocio is great and the property was o.k. good value, espacious room. staff were nice.

Stayed in August 2022

Shower tap was broken & missing light bulb in bedside lamp

Beautiful atmosphere

Stayed in June 2022

Nothing realy important. One would expect some English knowlege from the staff in such a touristy place...

The hotel / pension is right in the middle of El Rocio village, just few minutes from the lake. Our rooms were spacious enough and the terrace in quadrupal room was very nice for evening sessions. There was a mini fridge in the room to cool the beer.

Stayed in April 2022

Our stay was during off season. Same owners have at least two hotels. Where we were staying, it was just two of us, without any stuff. That wound not be a problem on it self, but the stuff members that met didn't spoke any English. With today's technologies it's not a problem either. But what was a little bit of a problem. After arrival we noticed that room floors a full of sand. Texted the owner and he showed up in few minutes. He tried to explain that street in the town is just sand, and you broth it yourself while walking in and out. We where in there for half and hour, we walk in the room without shoes, our room was on the second floor at the far reach of the hotel. In the time that we would walk to a room most of the sand would fall off any way. Floor was dirty when we arrived, just we haven't noticed immediately because, floor tiles where sand color. In the defence of the owner eventually we were offered another room. Second misunderstanding where with breakfast. When we arrive lady that came to bring us keys, haven't mentioned it. So I texted them where our breakfast will be. I got the answer that we can get in another hotel of theirs (few minutes away by walking) for few Euros. When we said that breakfast was included in the deal all was fine.

Stayed in December 2021

The walls are thin and you could hear everything going on in the building.

We stayed on quite a busy weekend so didn't have many options. The room was pretty simple but the bed was comfortable and the shower was fine.

Stayed in November 2021

Hotel lokated in quiet area. Not so far from hotel to dowtntown and church. Very interesting green area - National Park.

Stayed in September 2021

Beds are too short (1m80?) Ground floor room with virtually no window

Perfect location Easy going staff

Stayed in October 2021

Great stay

Stayed in March 2024

Nothing

Loved it. Upgraded. Great staff. Fantastic facilities

Stayed in October 2023

Loved the hotel, location and the coffee maker

Stayed in April 2023

There was nothing to dislike here.

We were upgraded to one of the other properties and it was wonderful! This is absolutely the best property we stayed at on our road trip. Beautiful village, beautiful hotel. We loved everything!

Stayed in April 2023