The grout between tiles in the bathroom needed so attention otherwise it was all great.

Great location for old town and train station. Staff were so friendly and informative.

Stayed in June 2023

We had some issues with the AC system but the staff tried their best to get it fixed as quickly as possible.

Very central location and staff is very helpful.

Stayed in June 2023

The room was very small (a bit too much), especially the bathroom. The breakfast room is too small and the service starting only at 8am makes it complicated for business travellers, lots of people at the same time.

Great location, super friendly staff and nice atmosphere. Adequate value for money. Funny decoration of the rooms.

Stayed in June 2023

I had breakfast included but only went down to breakfast once. I know the catering industry is suffering since COVID through lack of staff and felt this was the case here as there was only one lady trying to keep the front of house clean and tidy plus top up the breakfast and I could see they really needed an extra person. So if you are more patient than me then breakfast is reasonable. This isn't really a moan as it's expected if staying in the middle of the City. Make sure you're fully clothed if opening the curtains as residential buildings are very close

Clean, comfortable room and bed. The size of the room was perfectly fine. I stayed in the room with the San Francisco Bridge. Also I'm not a fan of Spanish T.V as I couldn't find any English channels but they do have the YouTube app on the T.V (also Netflix) so I managed to watch YouTube instead. Beds were comfortable, Aircon worked great. I stayed 10 days and on arrival received a note and chocolates waiting for me on my bed, then one week later received another lovely note with some lovely boxed jelly sweets and two days later another lovely note with some cake like things, very thoughtful and such kind words. The location was fabulous. I would definitely stay here again

Stayed in June 2023

We stayed in a small double and it really was small as was the en suite. The communal areas felt a bit tired. I thought it was pricey for what was offered, but maybe the prices were higher because it was St Juan weekend and Gay Pride.

The location is great, a few minutes walk from the train station and the centre. The staff are very friendly and helpful and the hotel is clean. Breakfast is okay, nothing special but perfectly adequate.

Stayed in June 2023

Room was small for 3 person family with teenager.

Staff and location

Stayed in June 2023

Not the best view from our window - just an inner yard between the buildings, but this completely did not bother as we had just one night.

The hotel has really good location - in a very heart of city center, and also easy to get to/from airport. Staff at the reception is very welcoming. Good breakfast. From the photos, I expected the room to be a little larger, but still it was OK. The idea of the cinema design is really nice, liked it. Bed was comfortable, and the bathroom is modern. Everything was very clean. Cannot tell anything more as our stay was just 1 night, but for this short time, everything was very good, without any issue.

Stayed in May 2023

That my room was on the 7th floor and I’m not a fan of Tom Cruise!

Great location, great breakfast, friendly staff and was film orientated

Stayed in May 2023

As above

Welcoming staff, great location

Stayed in May 2023

We could hear everything, children from another room crying, people coughing, etc

Location

Stayed in May 2023

The bathrooms are not well designed - they need a shower cubicle as opposed to a half-dozen bath and the door should open outward

The fact that we had a serious issue with the room after one night and the staff on duty at the time dealt with it by moving us to another room with no fuss

Stayed in May 2023

The only reservation was the breakfast. Although the times 8-11 were really good. Most people wanted to get up early and this created a problem as the breakfast area was not big enough to accommodate everyone and some mornings we had to queue to be seated. When busy the tables felt too close together. The breakfast itself was fine and the staff replenished the food and drinks quickly as required.

Location was great for all the city sightseeing and the metro. All the staff were friendly and helpful. Good choice of restaurants, cafes and bars close by. Easy to walk to. Felt safe in the location. Hotel situated in quiet location. Room was adequate in size, bigger would have been nice and perhaps a view from the window,

Stayed in April 2023

awful breakfast

great location rooms were cleaned really well Friendly staff

Stayed in May 2023

The taxi driver that the hotel reserved didnt wait us at airport. he left early and he didnt reply back my calls. I did have to find another solution to reach hotel.

Stayed in April 2023

The air conditioner was a pain to use. The breakfast room was quite small.

Great location. Nice sized room. Comfortable bed. The reception staff are very friendly.

Stayed in March 2023

Great location and very nice and helpful staff

Stayed in March 2023

Nothing to highlight except the price, I wished it was cheaper a little bit.

We liked the staff, very helpful and friendly. The location of the hotel, and the cinematic themes were original .

Stayed in February 2023

The room we had was much smaller than expected including the size of the bed.

The location was perfect and the staff were extremely helpful and friendly. Nice balcony view.

Stayed in April 2023

hair dryer didn’t work. room did not have a proper window so felt a bit claustrophobic

great location, nice theme

Stayed in April 2023

Noisy. Light on in the corridor all.night. Overpriced for a 2* (probably because I stayed during Easter weekend)

The cine theme is cool. Nice and friendly people at reception. Great location

Stayed in April 2023

There is no parking, but you can use public parking with the hotel's discount . 17 Euro per night instead of 24 Euro.

Location is very good and near of historic centre. Hotel is in a quiet place.

Stayed in March 2023

It was a bit old

the location

Stayed in March 2023

Each room is themed on a film. Ours was "Sex and the City " which was written in large letters above the bed, while a huge mural of the main actors covered one wall. Actually it made me laugh out loud, but it may put others off.

The desk staff were very friendly and helpful, with great English. The breakfast was a good continental buffet. There was cereal, fruit, bread, cheese, ham, cakes, and hot scrambled eggs and sausages. The location was good,, central but quiet.

Stayed in April 2023

We had a wonderful stay, a place where we will definitely return.

Stayed in January 2023

bit dated, could do with a revamp

Central location, quiet, 10 minutes from the train station, 24 hour desk

Stayed in March 2023