great location comfortable

Stayed in December 2023

Nothing.

Breakfast variety excellent, the staff always looking to accommodate our needs.

Stayed in November 2023

The second leg of the trip 10-31 - 11/4 - the concierge made a huge mistake - twice, the room was sub-standard.

My first leg of the trip was tremendous. The staff, breakfast, everything top notch.

Stayed in October 2023

There isn’t really anything negative to say. The hotel met our expectations.

The location was excellent. The room was very clean.

Stayed in November 2023

Location, helpful staff

Stayed in November 2023

Needed parking for 1 night, available lot was walking distance to hotel. Although staff stated a discount for parking, it was not applicable since we parked less than 24 hours. Elevator size for American citizens are small.

location, location, location

Stayed in November 2023

There was nothing to complain about.

Location absolutely central, close not only to Prado, Thyssen Bornemiza and Reina Sofia Museum, but also to piazza Sant'Ana etc. walking distance 5 minutes. Great location in a historic building with a marvellous staircase. Room and bed were very good, all very clean, large bathroom. Breakfast rich, with cook on site, not the standard food of high quality hotels, but really special local products of quality and dishes made for you. Excellent service, no waiting times. From 4pm to 7pm free snack in the bar area, sweet and savoury, always topped up even shortly before 7pm. Although located in the very centre, the room was completely quiet. Very friendly, competent staff. We'll certainly come back again.

Stayed in November 2023

breakfast is super...price at Hotel bar is acceptable

Stayed in November 2023

Authentic atmosphere of traditional upper class Spanish residence. Very friendly stuff.

Stayed in November 2023

The triple room was a bit dark

The location was perfect, friendly staff, beautiful interiors

Stayed in October 2023

The only minus is that it is a bit loud - our room was facing a street. Even though, the street is very quiet most of the time, there are occasional traffic noises.

The hotel was great! The room was huge and amenities were great! The whole personal was very friendly!

Stayed in November 2023

Excellent location and the hotel was very nice. Late afternoon snacks were a nice touch.

Stayed in November 2023

Very comfortable and beautiful hotel in center of Madrid.

Stayed in October 2023

Wonderful hotel. Lovely room in a lovely building; excellent location. Very good breakfast; the complimentary afternoon snacks are a very welcome surprise. Very friendly and helpful staff. Will definitely stay here the next time we come to Madrid.

Stayed in November 2023

This hotel is very close to Plaza Mayor and many wonderful restaurants and cafes.

Stayed in November 2023

The third bed (we were three people) is for kids, not for an adult. While the king size bed was amazing, the third bed where I stayed was not such good quality and my back is in bits. I would definitely stay in three bed room only if you travel with kids.

Amazing staff, great facilities and excellent location. King bed was huge and very comfortable!

Stayed in November 2023

Nothing

Location was fab. Close to all the big sights but not noisy

Stayed in October 2023

Can't comment much on the facilities as we did not have breakfast here but the complementary snacks were much appreciated. excellent location in a busy part of Madrid but the rooms were really quiet.

Stayed in October 2023

Nothing at all.

Location, staff, service. Modern conveniences in an antique structure. Quiet despite being in center of a vibrant quarter of the city. Barrio des las Letras is an amazing neighborhood. Walked everywhere except when arriving or leaving town.

Stayed in October 2023

The room was lovely and large with a huge bed. Everything was clean & service was excellent. Only the full breakfast buffet was available in the morning,but you could get room service. Delightful coffee shops were just minutes away. Great location for visit the museums & a wonderful selection of shops & restaurants. Perfect location

Stayed in October 2023

There was a slight odor at the stairs.

The staff was awesome. Never in all my travels have I experienced such kind, caring and considerate people

Stayed in October 2023

Great location-Very helpful staff. Ample size room, very comfortable. Extra bonus was the delicious,open buffet for the afternoon.

Stayed in September 2023

Excellent location. Professional staff. Beautiful rooms. Complimentary drinks and afternoon snacks.

Stayed in October 2023

The decor is gorgeous. Clean, accomodating. I come here when I'm in Madrid.

I always come here when I'm in Madrid. Top breakfast! Excellent staff. I feel so comfortable and love coming back to the hotel after a full, tiring day of walking and experiencing the Art and culture of Madrid.

Stayed in October 2023