Atocha, 23, Centro, 28012 Madrid, Spain
#31 of 440 hotels in Madrid
Guests' ChoiceBased on 869 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.6
Value for money
8.6
Free WiFi
9.1
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End of dialog contentReviewed: 23 November 2023
Sonia
SingaporeThere was only one receptionist when we checked in on a Sunday afternoon so there was a bit of a wait. But it was generally ok.
It was comfortable and Itzair, the receptionist who checked us in, was very helpful. Commendations to her for her excellent service! We thoroughly enjoyed the buffet breakfast too - the spread was good and the breads and cheeses were so good!
Stayed in November 2023
Reviewed: 21 November 2023
Antonia
United StatesExcellent location. Central to everything so it was easy to walk everywhere. The staff is very professional, courteous, and helpful. The rooms are a little dated, But overall, our stay was very nice.
Stayed in September 2023
Reviewed: 20 November 2023
Roger
United KingdomLovely staff
Stayed in November 2023
Reviewed: 20 November 2023
Francesca
ItalyRooms are a bit small but to be fair we booked the basic one.
Super central hotel, Catalonia standards (so really good), very nice structure, good price for quality ratio, honestly it was great! I recommend it.
Stayed in November 2023
Reviewed: 19 November 2023
Cem
TurkeyLack of wall plugs.
Everything was perfect. Very central location. Walking distance to shops and museums. A bit expensive but still affordable. Comfortable beds and friendly environment. Would recommend 10/10. A bit pricey though.
Stayed in November 2023
Reviewed: 17 November 2023
Dudzienski
United StatesN/A
The location is perfect-- close to museums, the Palace, etc. All within 30 minute walk. The room was clean, the bed comfortable and lovely amenities.
Stayed in November 2023
Reviewed: 13 November 2023
Sabine
CanadaA grab bar in the shower/bath would be handy as our population ages… :)
Great location, friendly English-speaking staff, excellent breakfast. Bed was very comfy.
Stayed in November 2023
Reviewed: 12 November 2023
Samuel
SpainSome things in the room didn’t work, but I believe they really cared and gave us other room options very fast.
I had a problem, but the hotel didn’t hesitate to solve it right away. They managed it very well and were very considerate. Also gave us a compensation for all the trouble.
Stayed in November 2023
Reviewed: 9 November 2023
Enrique
United StatesWi-fi was slow at times, restaurant was a bit small
Excellent location, walking distance to several sites of interest, staff friendly, helpful and accommodating
Stayed in October 2023
Reviewed: 3 November 2023
Horan
IrelandBar no atmosphere
Breakfast too expensive
Stayed in November 2023
Reviewed: 2 November 2023
Karen
United KingdomSuch friendly and efficient staff, great location, comfortable rooms
Stayed in November 2023
Reviewed: 1 November 2023
Luis
MexicoNothing
Love it
Stayed in September 2023
Reviewed: 31 October 2023
Kim
United StatesLocation and very clean.
Stayed in October 2023
Reviewed: 30 October 2023
Barbara
United StatesRoom was a bit small, and we could not get the overhead shower to work.
Staff are pleasant and helpful. Room was comfortable and Nespresso machine and large in-room safe greatly appreciated. Location is excellent for museum-goers.
Stayed in October 2023
Reviewed: 29 October 2023
Kathleen
United StatesThe air conditioning got changed to heating mode for the winter. Understandable but it was uncomfortably warm the last 2 nights as a result as the weather is still not cold enough to warrant heating the room.
Breakfast was very nice. Sofia was the best, so friendly and helpful.
Stayed in October 2023
Reviewed: 29 October 2023
Susie
AustraliaLovely building, friendly staff, centrally located in the old town close to shops, many restaurants and cafes, markets and Plaza Mayor is only 5 mins walk away.
Stayed in October 2023
Reviewed: 28 October 2023
Angel
United StatesFacilities, service, and location were outstanding. Great and delicious breakfast as well.
Stayed in October 2023
Reviewed: 25 October 2023
Yvonne6570
United StatesWe loved the location and the hotel itself!! Great breakfast and friend staff. Would love to visit again!
Stayed in September 2023
Reviewed: 21 October 2023
Louise
New ZealandCan’t think of anything.
It was a lovely hotel in An easy location. For restaurants and sight seeing. The bonus was that there was a guest bar which had a tv and we watched the Rugby World Cup game - my husband was very happy and it was so much easier than any other way of watching it.
Stayed in October 2023
Reviewed: 19 October 2023
Juan
Puerto RicoWe like it all.
Excellent location
Stayed in October 2023
Reviewed: 17 October 2023
Lisa
United StatesBreakfast amazing! Location great !
Stayed in September 2023
Reviewed: 14 October 2023
Jimmy
United StatesExcellent service and staff
Stayed in October 2023
Reviewed: 14 October 2023
Nancy
United StatesVery limited wine selection in bar. No restaurant on site for quick lunch or dinner. Limited snacks from bar. Room size about average size for Europe. I upgraded room but didn’t get any additional square footage; just an additional twin bed shoved in corner and not a promised view.
Very good breakfast. Central location with many shops, restaurants and Prado museum in walking distance.
Stayed in September 2023
Reviewed: 14 October 2023
David
MaltaI thought I had a breakfast with the money I paid
Nice and helpful staff, cleanliness and location
Stayed in October 2023
Reviewed: 10 October 2023
Tania
AustraliaNothing
Beautifully appointed and great location.
Stayed in September 2023
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