The location was ideal and in close proximity to cultural areas and restaurants. Breakfast and coffee was delicious, a good value. There was a variety of food options as well. Staff was amazing,friendly, knowledgeable and helpful.

Stayed in April 2024

The coffee selection.was horrible. Instant rather than brewed.

Staff was curtous!

Stayed in May 2024

The bed was small

The room has a Google chrome cast, so you can stream everything from your phone.

Stayed in May 2024

Musty smell in room

Stayed in April 2024

No staff girl at reception super nice but no bell man no help, called for coffee never got it

Location is great, property clean and well maintained

Stayed in April 2024

No complaints

Location is perfect for first time visitors

Stayed in May 2024

There was construction happening in the hallway. But only during the days ours. Slight inconvenience trying to get through during the day.

Location was great. Very clean and the service was great.

Stayed in May 2024

Wonderfully friendly staff. Thank you so much for celebrating my birthday with me

Stayed in May 2024

No comment

Better selection of breakfast....excellent location

Stayed in April 2024

Very comfortable room,great location .Lovely staircase.. The staff were all very helpful . Special thanks to Celia for helping me with complicated train tickets to Salamanca . She spent a lot of time to get the correct tickets . Extraordinary breakfast. Loved fresh orange juice.

Stayed in March 2024

Parking was a bit of a challenge. It’s offsite and extremely tight parking garage.

Nice location, clean hotel, friendly staff

Stayed in April 2024

We checked in around 9:30pm, took a shower and the bath was immediately overflooded. Right in the morning we reported that issue and were promised it will be handled promptly. We were amazed to return to the room around 4pm that day, the bath issue was not fixed and the room was not yet cleaned. Only that evening they managed to take care of everything, after our second complaint. The same inconvenience with the room cleaning occurred once again, and the staff's response was "we apologize but the hotel is full". Thus, every morning we had to specifically ask to have the room cleaned by noon. We believe they can do better.

Location is great, though it's better to ask for a back room rather than a front one, due to the street noise. Breakfast is very good.

Stayed in April 2024

We had a room overlooking the central courtyard. Any noise,( voices, telephones ) was multiplied and exceptionally loud. Not sure what could be done to improve this but this is just to make people aware. Not sure if rooms overlooking the front would be better as the hotel is on a busy main road? The snack bar had limited choices especially for vegetarians and it was expensive as were the drinks. Hotel bars always seem to charge a lot extra. Not sure why?

Breakfast, good choices especially as we’re vegetarian. Love being able to order omelettes as we wanted. Good range of cereal and fresh fruit. Very helpful staff especially Sonia. Relaxed pleasant atmosphere but efficient. Hotel position good for walking around Madrid. Convenient Metro station a few minutes walk (Tirso de Molinas). Reception staff very helpful and friendly, always had time to answer queries. Madrid is beautiful, only problem is with the Prado which we booked a month in advance but were still waiting in a very long and hot queue an hour past our entrance time. Seems the Prado oversells tickets which then have to be verified (1st queue ) and then there is a rigorous scanning process, longer than the airport (2nd queue). Afternoons are much better and don’t take a rucksack as this will be held ( 3rd queue) Exhibition excellent once you get inside.

Stayed in April 2024

The parking

The entrance and bar in the patio is lovely and the room was big and comfortable

Stayed in April 2024

Breakfast was terrible.

Excellent location and huge room with lovely added extras.

Stayed in April 2024

I especially appreciated the very central location. It was a few minutes walk from Plaza Mayor and Puerta del Sol. There were many good restaurants nearby.

Stayed in April 2024

Location and staff were great

Stayed in April 2024

The room rules were only given verbally. A welcome biscuit or chocolate would have been appreciated. And every time we wanted to make tea in the room we had to call room service to bring us milk.

The hotel is on Atocha street a main road right in the town centre. Despite having a room overlooking the road, it was surprisingly completely noiseless, both at night and for a siesta

Stayed in April 2024

Nothing particular.

Very central location. Most places of interest within walking distance. Good breakfast, very clean room and very friendly staff.

Stayed in April 2024

Best position and best smelling lobby

Stayed in April 2024

Air conditioner wasn’t working on the first night, but after talking with the staff, they took care of it. Other than that, nothing else was wrong.

easy location, genuinely friendly and welcoming staff, felt vey simple and comfortable, quiet and easy to relax, across from a good breakfast pace and grocery store

Stayed in April 2024

Veru nice, clean hotel. Location is perfect - 15 min to Puerta de Sol, Mercade de San Miquel, Plaza Mayor. Around hundreds of caffees, restaurants.

Stayed in April 2024

I am glad I chose this hotel. All the personnel are nice, clean and well equipped room, nice food, also the location is good. This was my first expression of Madrid and it went well :)

Stayed in April 2024

The staff was amazing-very helpful and knowledgeable about the area. It’s a beautiful, historic hotel and is close to many attractions.

Stayed in April 2024