Plaza San Diego, 8, 28801 Alcalá de Henares, Spain
#8 of 20 hotels in Alcalá de Henares
Guests' ChoiceBased on 199 hotel reviews
8.3Cleanliness
8.8
Comfort
8.5
Location
9.7
Facilities
8.2
Staff
9.0
Value for money
8.2
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Timothy
United KingdomI booked an extra night so I could check in early after a long flight. Staff seemed to struggle with this and kept telling me in person and by email that I couldn't check in early even when I had paid to
Location in the centre of town and a beautiful old building
Stayed in February 2024
Reviewed: 6 May 2024
Helena
SpainMaybe the bath more big
I haven’t go it
Stayed in May 2024
Reviewed: 5 May 2024
Peter
United StatesMore variety at the breakfast buffet.
It was very well run and the staff was polite and thoughtful and tried to do it as good a job as possible.
Stayed in April 2024
Reviewed: 4 May 2024
Christine
United StatesThe sounds from outside and other guests were very loud
Location Professional staff
Stayed in May 2024
Reviewed: 23 April 2024
Jac
NetherlandsNice historic building in middle of old town center. Spatious room.
Stayed in April 2024
Reviewed: 20 April 2024
Rania
United KingdomBreakfast was expensive with not much alternatives. The noise at night from the neighboring restaurants.
Very helpful staff. Next to the university, just one min walk (very convenience).
Stayed in April 2024
Reviewed: 27 February 2024
Eimer
IrelandThe only thing was the mattress was a little hard but this was nothing major the stay was perfect!
Loved the decor and atmosphere in the hotel, friendly staff and very clean, room was nice and spacious, felt safe
Stayed in February 2024
Reviewed: 7 February 2024
Kevin
United KingdomThe location is excellent being right in the heart of old Alcala yet still being within a 10 minute walk of the railway station and 5 minutes from the bus to the airport. Staff at reception were helpful and spoke good English. Room was very clean and well appointed.
Stayed in January 2024
Reviewed: 30 January 2024
Carla
SpainSmall bathroom with no toiletry products (only gel in a wall).
It's a very centric location. The staff are helpful. Parking if needed at an extra cost.
Stayed in January 2024
Reviewed: 30 January 2024
Frances
United KingdomLocation was fantastic
Stayed in January 2024
Reviewed: 28 November 2023
Tamara
NetherlandsNoise, you can hear people in rooms next to you/above you and people in the street quite well. WIFI did not work at all last day
Old building nice features
Stayed in November 2023
Reviewed: 25 November 2023
Brenda
IrelandIt's an old building so sound proofing might happen with future renovations but one may be affected.
Charming building in a beautiful square, very friendly helpful staff
Stayed in November 2023
Reviewed: 13 November 2023
Cemre
TurkeyThere was a slight smell in the bathroom. The hotel is not soundproof, I was able to hear the guests on the other rooms and the people outside. If it was summer, lacking of a mini refrigerator would be problematic but since it wasn't that warm during my stay I haven't looked for that in the room facilities when I am booking.
The location was very central, located in one of the main squares, so it was very easy to access everywhere easily on foot. The hotel staff was welcoming. The room was large and clean. The hotel was beautifully designed with old parchments along the the hallways and the stairs. The heating was easy to adjust and effective.
Stayed in October 2023
Reviewed: 12 November 2023
Adam
United KingdomBreakfast was poor. Loud music.
No kettle in the room.
Stayed in November 2023
Reviewed: 11 November 2023
Zorana
SerbiaThe windows was so high and small. Therefore the room was dark and I couldn't the view.
Stayed in November 2023
Reviewed: 4 November 2023
Carlos
SpainNoise isolation was not good enough between rooms nor the street
Outstanding location
Stayed in October 2023
Reviewed: 30 October 2023
Iris
Netherlandsnothing
beautiful hotel
Stayed in October 2023
Reviewed: 25 October 2023
David
United KingdomThe evening meal was good but the menu restrictive everything else was excellent.
Location was superb in the old town overlooking gardens but it was a little complex finding the car parking which was a short walk away and involved carrying cases up a difficult set of stairs. Our room was spacious,clean and comfortable . The break fast was good with a wide choice of food which was of a good quality. We stayed when the city hosted the biggest medieval fair in Europe ,what a wonderful experience.
Stayed in October 2023
Reviewed: 18 October 2023
Suzanne
United KingdomNothing
Excellent hotel in the centre of the town, ideally located for enjoying this beautiful place. Comfortable room with great bathroom. Nice bar with outside seating areas to enjoy the sites in the beautiful square. Parking available less than 5 minutes walk away.
Stayed in September 2023
Reviewed: 10 October 2023
Anna
United StatesParking is a bit confusing and spaces are TIGHT. Rooms are a bit dated and linens scratchy. We had an uncomfortable situation with a resident guest and it didn’t seem like the staff were really going to do much about it.
Beautiful location. Feels very historic. Tons of charm.
Stayed in October 2023
Reviewed: 3 October 2023
Aansan
United KingdomMattress was not good.
The location was great.
Stayed in September 2023
Reviewed: 20 July 2023
Texas
United StatesAC in room 210 did not cool down room.
AC in room 209 was wonderful. Gracias Laura for moving us to that room.
Stayed in July 2023
Reviewed: 12 June 2023
Craig
SpainThe choice for breakfast could have been better, but it was fine.
A very good hotel located in a beautiful square next to the façade of the University of Alcalà. Staff were pleasant and professional.
Stayed in May 2023
Reviewed: 12 June 2023
Sara
Francesmall things I would have expected were not there, like a bottle of water or an électrique kettle for instance.
great location.
Stayed in June 2023
Cransac, France
Tandil, Argentina
Sárvár, Hungary
Ružomberok, Slovakia
Grottammare, Italy
Tissamaharama, Sri Lanka
Saint Petersburg, Russia
Davao City, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content