location of the property , friendly staff, they helped me organise a taxi for my early flight , the staff didn’t speak much English which helped me with my Spanish to communicate

Stayed in May 2023

Nothing to dislike.

great location, less than a 5 minute walk from San Mames stadium to watch Athletic Club and close to bus terminal as well:

Stayed in April 2023

Convenient location. Value for money. Budget.

Stayed in February 2023

very poor facilities. no wi-fi and other basics.

the location and the style.

Stayed in December 2022

I don't know if it is Bilbao in general, but prices were higher than in May.

Next to Intermodal Transport Station. Quiet location and about 25 mins walk to old centre. 24 hour security and reception.

Stayed in November 2022

good location

Stayed in September 2022

- A bit pricey - Could hear some noise from the street below - Doesn't feel extremely but it's ok

- Good location next to the bus station and San Mames stadium. - Comfortable room - 24h reception

Stayed in September 2022

Stairs and long walk to the room. Also the bed was not very comfortable.

Best thing was the closeness to the bus station/intermodel as I was arriving and departing Bilbao by bus.

Stayed in September 2022

The receptionist could not speak any English, perhaps as Bilbao is not the most touristic spot of Spain, but nevertheless she was friendly and we managed to communicate.

The location is convenient, not far from the city centre and very close to the bus station from which I had to depart very early in the morning. The room was basic, but convenient. I had no problem to check in very late in the evening.

Stayed in August 2022

The place is a bit dated, there's no lift and it feels a bit like a maze to find your room. Nothing major though

The place was impeccably clean and the bed was comfortable. Nothing to fault really. The staff was helpful and friendly. Great location

Stayed in September 2022

Unfortunately the minibar mentioned did not exist. The "junior suite" aspect was 2 blue chairs too dirty to use. The wifi was very weak and kept turning off. I would definitely not return.

I chose the hotel for its location. The room was ready when I arrived at 12 noon.

Stayed in September 2022

They do not speak English and you have to buzz every time you go in which is annoying.

Very easy to find it's very close to the Bilbao Inter Modal station. The stadium is literally around the corner. Shower is nice and the bed was comfortable,

Stayed in August 2022

pillow was to hard!

Stayed in August 2022

It was a very hot day. We were told no air conditioning in the night. There was too much street noise to sleep with windows open. I chose this hotel because air conditioning was listed. It did not say only for certain hours.we were mislead, and uncomfortable, and could not sleep well.

Size of room, beds were good. Nice shower.

Stayed in July 2022

The only thing that could be a problem is that the stuff did not speak english, however they were really friendly and helpful with everything we asked

The location is pretty nice, since it is next to the bus station and metro station. Room was small, with a relatively big bathroom. Everything was clean, since it was really cheap in comparison to other hotels, so definitely it was value for money.

Stayed in July 2022

A 70's classic hotel. Shower gel awailable, not shampoo though.

A classic hotel, with the bare necessities, next to the bus station. Walking distance to the centre.

Stayed in May 2022

The form we were handed to complete did not have English. It took for ever to check in. It would have been better if she had taken a photograph of our passports as was done in other places we stayed.

The location was very good

Stayed in August 2021

Communications skills of receptionist.

Location. Entrance is welcoming.

Stayed in August 2021

N/A

As a solo female traveller this hotel was perfect. Close to the bus station and the city

Stayed in April 2023

All the staff were so professional, room always cleaned, great shower,

Stayed in November 2022

I don't have any complaints

The staff are so good to me in this hotel.

Stayed in September 2022

the property was very old. it was record heat outside, but the staff were the o my ones who could control the air conditioner from the lobby. the room was stifling hot and when we asked to have the AC turned on, the lady was abrupt/rude and told me it could only be on until 8pm. Later when it went off early and we asked it to be turned on she said it was on a thermostat and it will when the temp is too hot! We ended up leaving the property for another a day later and forfeiting the money.

nothing

Stayed in July 2022

Judging by the photos and description, I had expected a fairly old fashioned hotel and I was right. However, the description of the hotel on booking.com is NOT accurate. The problem, I suspect, is that the staff (especially the lady who seems to be the manager/owner) do not speak English, so may have unwittingly provided incorrect information. I think that guests who don't speak Spanish (or Basque) might find it hard to communicate with the staff here. My room was advertised as having a "minibar", which I took to be a fridge in the room. There was none. It also promised a "terrace", and there was none. "Air conditioning" was advertised, and present, but could not be controlled in the room. To have aircon, I had to phone reception, and they would turn it on for an hour. Aircon could not be used between 2200 and 0900 which was unfortunate during the last night of my stay when temperatures had reached 30ºC the previous day. Also, contrary to the hotel's description on booking.com and other sites, there is no bar "serving breakfast and snacks". It looks like the hotel once had a full restaurant, but it is all closed up these days; a relic of a former age.

The location was good — very near the main bus station in Bilbao (Intermodal). The room was spacious and reasonably clean, though the inside of one of the cupboards was quite dirty. The staff were reasonably friendly. Wifi was good.

Stayed in July 2022

They refused to turn air conditioning on although it did work for about half and hour. The unit was controlled by the receptionist. The excuse was it was broken but then refused to move me to different room. The hotel was clearly almost empty but the receptionist was not prepared to help. The location by the main bus station meant that opening the window let in noise all night. So it was entirely sleepless.

.It was clean.

Stayed in June 2022

If there was a nice place in reception to sit down it would have been perfect

Location of hotel was good. Friendly staff. I could check in and out easily and at any time.

Stayed in June 2022