staff (friendly and helpful)

Stayed in April 2023

Nothing

Very friendly staff, clean and good equipped modern rooms

Stayed in April 2023

I didn’t like that our view looked onto a enclosed concrete patio . also we booked the romantic room with cava & chocolates , upon check in nothing was mentioned about this , when we got to our room we had to ring & ask for it .

We liked the location , just a short walk to the Gran Via

Stayed in April 2023

it doesn’t have a bar

really clean and comfortable

Stayed in April 2023

I was cold and temperature could not be controlled inside the room. Coffee was subpar.

overall nice room, good shower with nice water pressure, able to check in early and sleep after a long flight, nice breakfast

Stayed in April 2023

Location

Stayed in March 2023

i didn’t like the cleaning service one they i was in the room and i saw they washed the cups of my room in toilet sink with just water and it was disgusting . the room and the bed was smaller than the photos .the breakfast was ok but same every day . the lobby was very simple and it wasn’t coffee machine in the room

the location was good . it was near to 2 metro station .it was near to gran via about 15 mins and there were lots of restaurant and shops near to the hotel about 3 mins . u can walk to every top sight of the city also it war 5 mins to plaza de colon witch u can see the luxury shops as armani or ralph lauren. the cookies and cake of the breakfast was awesome

Stayed in April 2023

the breakfast was subpar, the hot items were lukewarm and we ate at the beginning of the service time when they should have been fresh, the pastries were also generic and low quality.

location was great

Stayed in April 2023

no bar, no room service available despite announced availability

Stayed in April 2023

Breakfast only OK’ish. And there is no bar or lounge area.

Excellent location, modern stylish rooms, first class shower, very good underground parking

Stayed in April 2023

Breakfast

Location, room, terrace

Stayed in March 2023

curtains not drawn to ends

close to facilaties

Stayed in March 2023

Clean and comfort

Stayed in February 2023

I didn't like the strage smell that came from room. And didn't like the breakfast. As they offer only egg, beacon mushroom and 1 type or sausages so 4 hot dishes and 20 types of sweets and fruits. So if you don't want to eat cakes in the morning that you sould eat the same egg everyday.

I liked the location. The room size was big compared to average European hotel room. It had big windows. Working space. Big bath.

Stayed in March 2023

I was double charged for my stay (refunded but still annoying), i paid before I even saw my room, there was no A/C as advertised, and the shower leaked water onto floor.

location was great, property was clean and modern. very nice.

Stayed in March 2023

Everything,

Stayed in February 2023

there's no room service, I guess it's reflected in the star rating. The pillows were the hardest and biggest I have ever come across. the walls between rooms are very thin. I was able to hear people chatting in the room next to mine.

Location, friendly helpful staff, we stayed in a superior room with a balcony and it was lovely to have a separate living space/tv lounge from the bedroom.

Stayed in January 2023

Price a bit expensive despite the very good location.

Breakfast very good

Stayed in January 2023

Better selection of coffee in rooms

Breakfast was excellent and couldn’t have asked for more

Stayed in February 2023

Nothing

Super beliggenhed, super morgenmad

Stayed in January 2023

On 5th floor but still had noise from street which disturbed sleep.

Excellent location, large room, great shower and great selection for breakfast

Stayed in January 2023

I didn't like, as soon I checked in and payed full price of my 5 nights, 200 euros with my credit card and remain 404 euros with my husband debit card, the reception man gave me a receipt and it show paid 200 but total to pay still 404.Of course I asked explanation and gave me the right receipt with the total has been paid.No sorry for his mistake if it was or deliberately did this mistake?Also in the room was a kettle with coffee,tea,camomille,but on second day, no tea or camomille,sugar and on third day, tray was empty,if also I left a note in spanish.Also cups hadn't been washed,with coffee stain on the bottom

Most everythings.The room was big with lot of lights everywhere, nice wardrobe,fridge,iron facility and safety box.The bathroom was also quite big with wonderful shower.Nice mattress with 2 soft comfortable pillows.Breakfast was tasty with two type of hot foods,salami,cheese and lot of cakes,fresh fruits,yogurt.Coffee not the best, only expresso was ok.Location in the city center, near Tribunal metro station and not far from famous Gran Via with shops, restaurants,bars.Most of the reception and breakfast staff very kind.

Stayed in January 2023

The coffee table in the room could be made wider to accommodate more things. The other room that we previously stayed in had a longer / wider table, so we could easily place our things on that table, hence not having things on the bedside table.

The room is very spacious and the room that we stayed in had a balcony. The view is not particularly beautiful, but we got a nice outdoor access for sitting there and enjoy the day at the hotel. The bathroom is spacious and nice, although a nice bathtub would be a plus.

Stayed in December 2022

Foul smell coming from the inner yard every time I opened the window. The room design felt cold.

Great location. Kind and helpful staff. The bed was ok. Nice shower.

Stayed in January 2023

Went into room and it was very warm, had to open window to let room cool down for each day. The thermostat seemed to be linked to the whole building. Next , the TV, yes we are in Spain but with people coming from around the world to visit I feel that the Tvs should have some sort of smart apps like youtube, netflix, etc. Got some what loud at night due to people partying and everything until about 0600 but that comes with the destination not really a big deal for us but wanted to let everyone else know.

We were greeted by Natalia at the front desk which explained everything to us in detail. A1 Service!! The hotel was in a perfect location close to many shops, restaurants, and bars. All amenities worked pretty well with no issues besides TV.

Stayed in January 2023