Bed was a bit too hard

Super helpful/ friendly staff, great buffet breakfast with various hot and cold options. Hotel has been renovated fairly recently and is tastefully decorated. Rooms spacious and comfortable. Plenty of amenities on site with swimming pool, water park, bike hire, and kids club. Location convenient to access everything in CB - although it’s not right next to the beach, the hotel is WAY better than the beachside hotels which are very basic. Good value for money overall.

Stayed in April 2024

Small aqua park. Ideal for young kids, pity weather was bad.

Stayed in April 2024

Nothing to comment on, loved our stay there.

Great facilities. Kids loved the waterpark and the variety of food was great.

Stayed in September 2023

Very small pool in the actual hotel and small arcade/kids playing area in the actual hotel. Long waiting time to check-in when we arrived.

The relaxed and friendly staff, great food in the buffet(loved the bbq outside) and aquapark.

Stayed in August 2023

Rooms on the small side

Loads of amenities for kids, and various lounge areas interior and exterior for adults

Stayed in July 2023

Some small things that they could improve (but there are tons of good things I didn't write so I don't see it as negative, overall it is very good): - I missed being able to prepare coffee or tea in the room by myself and need to ask the bar, a microwave or a coffee machine would have fixed that - room floor cleaning could be improved, we had a small dead insect on the floor for a week (I didn't remove it on purpose) and it was there when we left. But in general it was good, they changed bed sheets and towels when needed and had some nice details. - I'd add a water tap in the buffet so you are not forced to buy bottled water if you only want to drink water

Great overall experience, staff was very friendly and helpful, The buffet was good especially the dinner, aquafun was nice and not crowded. The lobby and common areas are big and clean, the bar was good as well

Stayed in July 2023

Kids loved the water park

Stayed in July 2022

We didn’t know the waterpark was open to the public and there were very limited sun beds during the weekend in the waterpark

food and amenities / waterpark

Stayed in June 2022

Smokers should be separate from non smokers. Both neighbors balconies was smoking like hell… could not open windows. Pet lovers - why shall we listen your barking dog at 6-7 am ?! Put them together with the smokers - separate.

perfect stay with kids 4 and 6 yrs. All you need.

Stayed in June 2022

Pillows a tad hard.

Buffet food was amazing. Staff very friendly and helpful.

Stayed in June 2022

The gym could have been better equipped.

Catering was very good and excellent selection for the whole family. The children thoroughly enjoyed the attached aqua park. The swimming facilities were very good.

Stayed in June 2022

AquaFun was still closed.

Buffet in the morning and evening is excellent! Prize for the dinner buffet was lower than expected. Best mojitos in the whole Andalucia! At least on the pool and on roof terrace.

Stayed in May 2022

The dinner buffet is a bit disappointing as there was no seafood, just a few frozen shrimps in vegetable stir fried dish. Besides, drinks was not included in the meal if the reservation is half-board, not even plain water, we had to pay for it.

The location is great, close to the beach, surrounded by restaurants and supermarket. The waterpark is good fun. Breakfast is abundant.

Stayed in April 2022

We like the staff and the food. Also, the hotel is very clean.

Stayed in April 2022

The rooms are very basic. There is a light that stays in on the patio all night and the curtains are very sheer, so our room never got dark.

Beautiful grounds. Lovely water park. Great buffet, friendly staff.

Stayed in October 2021

The bathroom of my room was not cleaned, dust in the room, only the floor of the room and bathroom was cleaned but badly. Many hairs in the floor, bathtub very dirty with greases. Windows at the buffet very dirty, although the terrace is nice the wood floors are very dirty. Don't like to eat and have flies outside as inside the buffet.

We stayed a week and with a small children, lovely place to go with children, hotel organizations is for families, so all activities are organized for small children. Staff very friendly and welcoming, food very good and varied all through the week. If you Don't like something to eat there are different options. Recommend the water park with slides, clean and many life guards for every pool or slides, i could relax and enjoy and did not have any worries about my child drowning. Good service at the water park bar/cafetaria.

Stayed in August 2021

Staff excellent, agua park great, rooms very comfy.

Stayed in August 2021

Aquafun closes at 6.45pm not as 7pm as stated. Rooms on both days not clean until 4pm, I couldn't have my fiesta after lunch as I had no idea when the maid would come to do room.

Aquafun slides Animation team is great Food is good

Stayed in August 2021

The water park is open to general public, not enough rubber rings queues to go on the slides, very exasperating, I feel that the Hotel guests should have the privilege's of renting the rubber rings thought out their stay, I was not the only family person complaining about this. 10 mis to get a rubber ring, holidays are for relaxing not stressing. One stairwell for all the water slides, there Covid rules were not applied well, but then you have to wear masks gloves etc inside, but outdoors nothing applied.

The area Costa Ballena

Stayed in July 2021

Super fun place if you have kids, the waterpark is great and the staff are lovely

Stayed in August 2021

It was alright

Location

Stayed in July 2021

What i did not like , was the food, the chef was mixing lamb 🐑 with chicken 🐔 sausages and beef 🥩 all together , so imagine the taste 👅 that was bad , that day my family ended in macdonalds .

Aquapark

Stayed in June 2021

Internet didn’t work

Stayed in May 2021

Kids entertainment doesn’t start until 10 pm. This is the time when kids should be asleep. My kid missed the entertainment. Food is just basic. Not much taste and cold. Returned bike rental 8 min past and were charged second full hr. This wasn’t a big expense however waving that 8 min would have been a nice gesture.

Acqua park for kids is great. Bed was very comfortable.

Stayed in May 2024