Ercilla, 37-38, 48011 Bilbao, Spain
#18 of 62 hotels in Bilbao
Guests' ChoiceBased on 957 hotel reviews
8.6Cleanliness
9.2
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.2
Value for money
8.3
Free WiFi
7.6
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End of dialog contentReviewed: 24 May 2024
Patricia
IrelandNothing
Everything- fabulous Hotel
Stayed in May 2024
Reviewed: 24 May 2024
A9ata
United StatesAlmost no WiFi service in the room!
Very nice hotel to stay. Check In/ Check Out was a little slow, but staff in the Bar, Breakfast Room and Concierge service was great. Room was small, but nice and quiet. Breakfast busy but overall had everything you might need, nice presentation, clean space, fresh products, a lot of choices. Bar on the roof has wonderful atmosphere, highly recommend for the sunset.
Stayed in April 2024
Reviewed: 24 May 2024
Maree
AustraliaWouldn’t say there was anything to fault
Bed was large and comfortable, ensuite was a good size, breakfast was above amazing and staff were excellent.
Stayed in May 2024
Reviewed: 20 May 2024
Janelyn
DenmarkThe false fire alarms in the middle of the night, two nights out of four that we were there. The staff were not fully trained to handle the situations, not very comforting to some guests. We didn't slept well after that.
The location is perfect, close to all the places we wanted to see. Centrally located and lots of restaurants, bars and boutiques around. Rooftop Bar is awesome, great views. There is full bathroom amenities.
Stayed in May 2024
Reviewed: 19 May 2024
Ivor
United KingdomChecking in was a pain, initially 5 staff at reception then only 2 despite the number of guests still waiting to check in, chaos springs to mind!
Stayed in May 2024
Reviewed: 16 May 2024
Fiona
United KingdomLovely ground floor bar and roof terrace.
Stayed in May 2024
Reviewed: 14 May 2024
Karen
United KingdomNothing to dislike
The room was amazing
Stayed in May 2024
Reviewed: 13 May 2024
Stacey
Jerseylocation , stayed here before , plus parking a bonus
Stayed in May 2024
Reviewed: 12 May 2024
Daniel
United KingdomGood location, room was comfortable and quiet as it wasn't facing the street. Breakfast buffet had plenty of healthy options. The staff was very nice and welcoming.
Stayed in April 2024
Reviewed: 5 May 2024
Jolle
SingaporeClean, good rooms and nicely located
Nice location with all the necessary facilities for a few days away
Stayed in May 2024
Reviewed: 1 May 2024
David
United KingdomShower room in need of modernisation
quiet room. good housekeeping. excellent location. friendly staff
Stayed in April 2024
Reviewed: 22 April 2024
Derek
IrelandNothing at all
Would highly recommend this hotel, great location, accommodation/facilities excellent, staff were really helpful and friendly. For the price we paid, you will find it hard to beat this hotel for value and service
Stayed in April 2024
Reviewed: 8 April 2024
Yuriy
UkraineRestaurant in Hotel are poor service! Hotel rooms over priced!
Good location, excellent room
Stayed in April 2024
Reviewed: 4 April 2024
Liz
IrelandWe had booked 4 rooms. 2 of the rooms had poor water pressure and were dated compared to the other two.
location was excellent for shopping. Rooftop bar was amazing for lunch and drinks. Breakfast was great too with every type of food you could think of for breakfast.
Stayed in March 2024
Reviewed: 3 April 2024
Anneke
GermanyOur first night was short and loud, because we had a room at the 9th level were the ventilation/air condition system of the whole building was on top and running the whole night. But staff was friendly and made a change to another room/lower level possible.
Perfect location for a city trip. Kind and supportive staff, cozy beds and silent even though to hotel was fully booked.
Stayed in April 2024
Reviewed: 1 April 2024
Toomas
EstoniaBreakfest
Stayed in March 2024
Reviewed: 31 March 2024
Cath
United KingdomN/A
Walking distance of all attractions, warm and comfy and very helpful staff.
Stayed in March 2024
Reviewed: 28 March 2024
Christian
AustriaNothing...
The room was amazing, enough place.
Stayed in March 2024
Reviewed: 27 March 2024
George
GreeceThe food at La Terraza was not good, pity for such a beautiful rooftop
Excellent central location, one hop from Grand Via and all the shops, restaurants and bars
Stayed in March 2024
Reviewed: 26 March 2024
Corina
GermanySome of the employees do not speak English well, it was at times difficult to get messages across.
Centrally located and very clean.
Stayed in March 2024
Reviewed: 25 March 2024
Cristian
SpainBreakfast not included
Stayed in March 2024
Reviewed: 19 March 2024
Jessica
United KingdomGreat location, beautiful hotel, the receptionist very helpful when I asked for directions and for some advice.
Stayed in March 2024
Reviewed: 16 March 2024
Victoria
AustraliaLovely.
Stayed in March 2024
Reviewed: 1 March 2024
Rafael
United Statesbreakfast, and the kindness of people
Stayed in February 2024
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