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Reviews of Hostal Gala Madrid 1 stars

Costanilla de Los Angeles 15, Centro, 28013 Madrid, Spain

#377 of 536 B&Bs and Inns in Madrid

Guests' Choice

Review score

Based on 262 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    9.5

  • Facilities

    7.0

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    7.6

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Showing 76 – 100

  • Reviewed: 21 October 2023

    1.0
    It was terrible.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Terrible sound proofing. It smells like a dumpster. Everything was nasty. Expensive for what you get. The pictures are nothing like the reality.

    The location waa good

    Stayed in October 2023

  • Reviewed: 9 October 2023

    1.0
    Use your money in another place.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    They never cleaned the room. In the (smelly) bathroom there was mould in the ceiling. The shower glass screen was broken and "fixed"with duct tape. Only one functioning plug in the room. Sound insulation inexistent. Poor lighting. Awful wifi.

    Location. Matías at the reception was professional and helpful.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    9.0
    Location put us within walking distance of the great sites in Madrid plus dining, shopping and people watching.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Terrific location

    Stayed in October 2023

  • Reviewed: 8 October 2023

    9.0
    Liked the hotel especially for location.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights

    AC was almost nonexistent. Room was very hot.

    Great location and good value for money.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    5.0
    Fair for one night
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Entrance hidden and information regarding what floor the hostal is on was not easily available. Inside the building there are stairs to negotiate - not good for people with injuries or disabilities - and the lift was tiny. Once inside the hostal the lobby area was tiny and cramped - people coming and going through a very small space and there was nowhere really to stand. The black and white decor doesn't help - made it look like a backpackers hotel. No facilities in room which are decent sized if a bit tight once 2 people occupy it. Lighting was terrible. And our room definitely needed a bit of TLC. There was also an issue with scammers with this hotel targeting clients via Booking.com app and neither the hotel or Booking.com thought to alert their customers, so I'm not sure I would trust the hotel again

    Location was good once we got our bearings. Staff were pleasant and friendly

    Stayed in October 2023

  • Reviewed: 5 October 2023

    10
    Great value for a very clean well located place to stay!
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Friendly front desk

    Stayed in October 2023

  • Reviewed: 2 October 2023

    10
    comfortable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    location perfect, right in the centre of the main area. Entrance is through a door, which does not have any sign so was little difficult to locate it at the 1st time, but later the stay was nice.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    9.0
    Perfect city stay!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Loud at night with window open to cool off, not sure there was AC or if the AC worked.

    Location is a great. Top sights to see are all within 10-20min walking distance. Easy check in, friendly staff, and kept bags after checkout. Would recommend to see the city!

    Stayed in September 2023

  • Reviewed: 26 September 2023

    1.0
    Not worth the price and if you mention something in the description of room it would be fun to have this there
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Destroyed shower, facilities that were mentioned in description and there weren’t, if you want to charge your phone you have to move your bed from the wall, in description it was mentioned that we will have 1 big bed, not 2 small. Air conditioning was almost not working.

    View from room

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Superb
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Superb location next to the opera house, short walk into the main squares. Reception person very accommodating with two cycles. Lovely juliet balcony.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    1.0
    RUN from here! It should be much less than it’s rating, barely a 2!
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything but the Location. It was just a horrible stay! So dirty, disgusted to use the bathroom, old rooms, very damaged and rusty, it’s just not worth a 100€ stay for one night. I took this room just for one night and we barely used it because we went to the airport at 4am, and above everything bad we didn’t sleep because of the noise! They gave me the room with a dirty bathroom, I told the reception and they said “ you are right we are so sorry”, I left the room to catch the metro as they were supposed to clean it again, got back to the room later and there was an empty toilet paper in the floor! You can’t imagine how bad a room could be! This is it! The worst!

    Only the Location, although at night it was so noisy until 4 am!

    Stayed in September 2023

  • Reviewed: 26 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a nice stay here. The room was a good size with nice natural light. The location was also good as it’s close to lots of restaurants and the metro. Our only complaint was our room smelled a little like old cigarettes.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    10
    Its the Best choice for people who is looking for good location, cheap and perfect stay in Madrid🥰
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The perfect location, close to city center,clean and comfortable room❤️

    Stayed in August 2023

  • Reviewed: 5 August 2023

    4.0
    I will try to find something else
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Noise from neighbouring rooms

    Location

    Stayed in August 2023

  • Reviewed: 2 August 2023

    9.0
    City tour
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The dusch was blocked but they gave us another room, upgraded at no additional cost

    The öocation

    Stayed in August 2023

  • Reviewed: 25 July 2023

    9.0
    5 people
    • Leisure trip
    • Family with young children
    • Family Room (5 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Only think I didn't like was that there was no window in the bathroom so it got stuffy, aldo a little small

    Everything else

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Nice place-value for money
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Location and nice service (Staff)

    Stayed in June 2023

  • Reviewed: 20 June 2023

    1.0
    Very poor
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 1 night

    We had 2 bookings in different dates, on the day of our arrival we paid in cash for the next stay, the administrator forgot to mark on the booking.com that we had already paid and after 4 days when we came back our booking was canceled and hostel was overbooked. Instead of admitting their guilt, the employee called the manager who yelled at me on the phone and was very rude to me. according to him, it was none of his business and he was not interested in what actually happened and demanded that we leave the hostel. Based on the fact that it was already 2:00AM and we couldn't go anywhere. After a lot of talking, they let us stay for the first night, of course they charged us the full price without any concessions. And the next day we had to find another hotel and it ended up costing us much more money. As for the location of the hostel, it is only good, the rest the rooms are very small and not clean, there is a terrible smell, and the service is the worst I have ever encountered. You can find a much better hotel for this price.

    Worst experience in my life

    Stayed in June 2023

  • Reviewed: 29 May 2023

    9.0
    Good stay
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, facility is good

    Stayed in May 2023

  • Reviewed: 18 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    great STAFF!

    Stayed in May 2023

  • Reviewed: 20 April 2023

    5.0
    Location excellent, conditions fair
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Walls were thin, you could hear anything

    Close to everything

    Stayed in March 2023

  • Reviewed: 22 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    I like the bed....the place over all it was really nice... I was expecting it to be loud at night but it was peaceful maybe because we stayed on the monday night. I had a problem with the shower though at a moment i kinda had a war while taking the shower😄but over all it was good...nice location very nice bed peaceful. Thanks so much😊

    Stayed in March 2023

  • Reviewed: 13 February 2023

    1.0
    went to Madrid for a few days and booked this hotel. I think even for the price, it’s not acceptable to have black mold
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    there was black mold in the bathroom and so much dust swept under the bed and around the furniture

    location

    Stayed in January 2023

  • Reviewed: 31 January 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    the internet was very slow, I couldn’t watch any of my plataforms on my phone. I left one day before because I didn’t like the place, I asked for a refund of the last day and they told me I wasn’t possible, even that I left at 7.00 in the morning one day before I suposse to leave

    Stayed in January 2023

  • Reviewed: 26 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    to much noise for another rooms

    location

    Stayed in January 2023

Showing 76 – 100

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