Avenida Filipinas, 12, 03503 Benidorm, Spain
#7 of 132 hotels in Benidorm
Guests' ChoiceBased on 3432 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.2
Staff
9.5
Value for money
9.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Natalie
United KingdomNothing
Close to everything
Stayed in May 2024
Reviewed: 2 June 2024
Beverly
United KingdomGreat rooms very comfy beds and fab food
Stayed in May 2024
Reviewed: 2 June 2024
John
IrelandThe price
Location perfect little bit over priced
Stayed in June 2024
Reviewed: 2 June 2024
Lynn
United KingdomWas nt too keen on the room location ,at the side not really a very nice view.
Great hotel location, friendly staff ,room facilities great,clean,
Stayed in June 2024
Reviewed: 1 June 2024
Lynda
United KingdomN/A
So clean, great location, great staff, Rooms are clean & tidy!!
Stayed in May 2024
Reviewed: 31 May 2024
Sarah
United KingdomThere wasn’t anything that I didn’t like to be honest, although I think it would have been nice to have some music around the pool nothing loud something just relaxing however I know this is not for everyone so understand why this not done.
Excellent location, lovely and clean and staff very friendly and helpful, they work hard to ensure that it is clean and well kept, would definitely go back to stay again .
Stayed in May 2024
Reviewed: 31 May 2024
Chris
United KingdomBreakfast was excellent and well setout
Stayed in May 2024
Reviewed: 31 May 2024
Nicola
United KingdomToo quiet around pool area. Some background music needed
Location, cleanliness and awesome staff
Stayed in May 2024
Reviewed: 29 May 2024
Jon
United KingdomNothing to dislike
Very clean and bright
Stayed in May 2024
Reviewed: 28 May 2024
Gordon
United KingdomNothing
Just suits us
Stayed in May 2024
Reviewed: 28 May 2024
Kevin
United KingdomThe help from the gentleman on the desk, who didn’t really help with my parking problem
I liked the location, the nice clean spaces , facilities
Stayed in May 2024
Reviewed: 28 May 2024
Adrian
United KingdomJust one thing and it’s a little one, be nice to have coffee and tea facilities in room.
Location, excellent value for money paid, pool and pool bar really nice.
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United KingdomThe standard room we were in was very small. The pictures of the room on the website are a bit misleading, they make the room look bigger. I would use the hotel again, but I think I'd book the bigger suite, which isn't a lot more money. The bathroom design was poor, the tap on the bath and the shower location meant you couldn't avoid getting the floor soaked.
The hotel is very well situated, it was very clean and attractive. The staff were helpful and efficient. The balcony was very good as we had a corner room.
Stayed in May 2024
Reviewed: 28 May 2024
Margaret
United KingdomThe other guests! Very noisey - too many tattoos
Staff were good and hotel was clean. The restaurant wasn't great, the food was quite boring and uninspiring
Stayed in May 2024
Reviewed: 27 May 2024
Anne
United KingdomWe liked everything, the pool was lovely and it was close to everything.
Stayed in May 2024
Reviewed: 27 May 2024
Stuart
United KingdomNothing.
4th stay here and never disappoints. Super central location, immaculately clean and very friendly staff. We checked in early did all of the passport stuff and collected keys a couple of hours later once rooms cleaned. Great food choice for breakfast and pool area nice and chilled. Will be coming back next year.
Stayed in May 2024
Reviewed: 27 May 2024
Serena
United KingdomThat I had to wait until my departure morning to find out if I could get a late check out
Everything was great I had no faults
Stayed in May 2024
Reviewed: 26 May 2024
Stephen
United KingdomNo tea making facilities in roo,
Cleanliness
Stayed in May 2024
Reviewed: 25 May 2024
Diane
United KingdomIt was perfect Nothing to dislike.
Room was excellent very clean and staff were very helpful and friendly
Stayed in May 2024
Reviewed: 25 May 2024
Helen
United KingdomThere's nothing not to like
I've staid at The Helios before with friends but this time I was taking my very fussy sister ...it's a lovely spotlessly clean Hotel inside and outside ...the staff cant do enough for you , rooms are lovely beds are comfy , perfect location being next to jokers ...we were on the 6th floor slept with the doors wide open all night and we're not disturbed by any noise ...also a minute walk from the famous Benidorm market . 2 mins to the strip and a 3 or 4 minute walk from lavante beach ⛱️
Stayed in May 2024
Reviewed: 24 May 2024
Nick
United KingdomGreat location, great facilities, and good breakfast!
Stayed in March 2024
Reviewed: 24 May 2024
Melanie
United KingdomLocation
Excellent hotel great locational spotless clean nice and quiet wouldn’t stay anywhere else lovely breakfast only ate dinner one night but really good
Stayed in May 2024
Reviewed: 23 May 2024
Brew
United KingdomVery noisy adjacent room.
Excellent location. Good breakfast. Pool area and bar good.
Stayed in April 2024
Reviewed: 22 May 2024
Samantha
United KingdomNothing to dislike
Great location. Even though you have a few bars around the hotel it wasn’t noisy, staff friendly. Spotlessly clean hotel and pool area one of the best I’ve seen for cleanliness. Plus could always get a sun lounger around the pool
Stayed in May 2024
Antalya, Turkey
Gulf Shores, USA
Pistoia, Italy
Cérisy-Buleux, France
Paris, France
Vienna, Austria
Funchal, Portugal
Paganica, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content