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Reviews of Alexandre Hotel Troya 4 stars

Avenida Rafael Puig Lluvina, 2, 38670 Playa de las Americas, Spain

#354 of 653 hotels in Playa de las Americas

Guests' Choice

Review score

Based on 623 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    9.2

  • Facilities

    8.0

  • Staff

    8.2

  • Value for money

    7.7

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    meet my expectation

    all good

    Stayed in April 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    Great hotel, good staff. The ocean is 2 minutes from the hotel. All liked it. I plan to return to this hotel. I recommend this hotel, delicious breakfasts and dinners at the hotel.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Very nice hotel
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 7 nights
    • Submitted via mobile

    As many reviews mention, it's unfortunate that the nightclubs one block over need to play the music so loud till all hours of the morning. Really should be a restriction on the noise level which is unfortunately beyond the control of the hotel. Decent ear plugs are a must if you are on the pool side of the hotel at night. The hotel could help itself by upgrading the balcony doors. They do not close air tight and this lets alot of noise in.

    Really nice hotel , staff were lovely & friendly. The location is perfect to explore the area. The pool area is very nice and pool is warm. Food was excellent and varied each night and I did not get bored of it. Price of drinks is also very reasonable. The hotel is kept immaculate and clean. Really enjoyed the stay and would return.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Great location and good service!

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Good stay, excellent location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Mini disco - have to change programm by 360, must take example from main land Spain hotels or Mallorca. Evening entertainment content, only content- quite average , 30% YES, 70% NO. Car park - no space, should reserve early before stay, but there is chance to leave on free street parking in 10 minutes walk. Near hotel public parking cost 17eur/ per day, not 24h is counted, but day 1 + day 2 = 34eur in total… you have to decide, keep in this or use street parking, if there is not reserved space in hotel parking.

    Food service - excellent, clean, good. Pool - with heating, 3 pools, even for small kids. Bar - superb. Evening entertainment- every day. Much services in hotel - car rent, travel agent, shops, foto service.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    7.0
    Nice location and proximity to the beach. Buffet had variety, all inclusive drinks were not good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    A/c system was not very strong and only runs when you have the key in the room and the patio door locked which made the room hot and stuffy often. The drinks at the bar as part of the all inclusive were terrible. I understand they are served with a dispenser for convenience but the flavour was artificial and too sweet. Some of the choices made in regard to food and drink for the all inclusive option gave the impression that the hotel has quantity instead of quality in mind.

    The location and proximity to the beach was ideal. Helpful staff, answers all our questions. Balcony was nice to relax on at the end of the day Nightly entertainment

    Stayed in April 2024

  • Reviewed: 23 April 2024

    7.0
    Bang average
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    Ok, the room which was meant to be a family room was a disabled room, really odd considering it was the furthest away from the lift, there is no air con, warm air blows into the room so we had to sleep with our window open and tiny balcony door open room 456, it wasn’t a very good stay at all considering myself and my partner was bit to death by mosquitoes. The balcony 🤯 what balcony, my mother and father in law stayed as well, they didn’t get any sleep due the music from the bars over the road, their room was adequate but small. The food was low quality, it was cooked well but everything was bland because a lot of it was out of a tin or a packet like the scrambled eggs etc.

    The Hotel was in a very good location, the pool was nice, the lower pool was lovely and warm and the sun beds where comfortable and supportive, the hotel beds where comfortable.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Decent room, handy location but staff could have been friendlier
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Room right above stage hosting evening music. Spa facilities on check out not great very wet floor and too hot

    Relaxing pool area

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Air conditioning was very old, and weako

    Good value for money, food was great, very relaxing stay, staff were very nice

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Can recomend this hotel - quiet and clean - very well located
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 14 nights

    We had family room and the balcony was soooooooo small - kind of only one person was able to be there at the time and never sun since they were so small - always shadow

    Short distance to the beach :)

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    We had a double room, unfortunately the bed was a two bed's linked in order to have a look like a king size bed (not a very big issue).

    The hotel is very well located, in front is playa de troya where you can enjoy and swim any time. Playa de la pinta it's in a walking distance 15-20 min (port Colon) very nice place and also Playa de Fanabe very nice. Room was clean and big enough, breakfast was good and variated. I will recomand you to visit also Los Christianos beach, only 10-12 min by car.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Lovely location need beach , council should do something about noise and loud music.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Noise from night clubs bars was too loud and went on all night

    All was fine

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    good location and nice accommodation
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    food was ok sometimes cold. for me found it difficult to sleep as all of could hear till 4:30 every morning was music from veronica’s strip

    pool was great and rooms were nice. foam in the pool was great fun though pool was freezing. staff were all nice and friendly.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Satisfactory
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Terrace
    • Stayed 5 nights

    You have to pay for water!!!!

    Dinner

    Stayed in February 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Lovely clean hotel. Brilliant location.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Great location good food it too noisy hotel.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Not too loud during the day. Great selection of food. Drinks reasonable price.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 6 nights

    The room very basic standard economy one, could've been a bit more nicer.

    Amazing location! Super friendly stuff! Clean areas, clean room!

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Enjoyable, clean and fab location. Staff were friendly.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Daily clean of rooms was not the best. Cups were not replenished, and side table was not cleaned. Arrived early and waited for room however did not get access until 3pm when we were told we would get room at 2pm as per stated.

    Location Facilities were good

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Noisy from bars/clubs nearby

    Facilities very good

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Fantastic Hotel and Great Staff in a lively location
    • Leisure trip
    • Group
    • Family Room (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted via mobile

    The balconies are on the small side and noise from the strip.

    Good hotel standard buffet breakfast. Nice pool and bar area. Great choice of facilities. Attentive staff. In a lively location so can be noisy but was still an excellent hotel.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    All in all, pretty good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 11 nights

    Horrible scrambled eggs (like jello) very poor service from staff in restaurant area - they are many but not attentive and some in a terrible mood :/

    Great shower, great Lobby area, all very clean

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    The music from the nearby clubs was very loud until the middle of the night. There was also no toilet brush in the bathroom.

    Location, close to the beach, great breakfast and dinner.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Hotel Troya
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    The food was poor for choice and the dining/restaurant area was more like a works canteen.

    Most things

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Great hotel and plenty of areas for relaxing, The restaurant let the hotel down.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    The food in the restaurant did not cater very well for vegetarians or people with allergies. There was a large sign at the entrance to the restaurant with signs in Spanish and not very help full. My son in law has a nut allergy and when he asked about it he was told everything had traces of nuts. We then ended up having to go out in the evening for meals. Each time i went for chips they were cold with the exception of 1 day.

    diving trip

    Stayed in March 2024

Showing 1 – 25

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