Carrer de la Marina 9, 07181 Portals Nous, Spain
#17 of 17 hotels in Portals Nous
Guests' ChoiceBased on 3 hotel reviews
7.0Cleanliness
7.2
Comfort
7.5
Location
9.2
Facilities
7.5
Staff
7.8
Value for money
7.8
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Reviewed: 10 February 2022
Gemma
United Arab EmiratesThe apartment wasn't as advertised. It was very dirty, cold, unsafe, and barely furnished. We booked for 6 nights but only stayed for less than an hour because it was completely unsafe for our baby. There were exposed wires and plug sockets at her level all over the apartment. The front door was a flimsy single glazed patio door with a big gap letting in cold air (during Dec/Jan) and unsafe as easy to break and enter. It would not have been safe to leave our belongings. After stating the property could accommodate our baby, the only space for the cot was right by the entrance door which was completely unsafe and incredibly cold. The kitchen was also very old and dirty. We tried to contact YupiHome (the agent representing this property) immediately after arriving but there was so answer. We had to leave the apartment and find alternative accommodation on new year's eve which wasn't easy. We were unable to get through to anyone at YupiHome for two days because it turns out they work minimal office hours. When we did get to speak to the agent she said she would get back to us and then never did and has since ignored all communication with us. Booking.com also ignored our emails when we asked them for assistance on the matter.
Stayed in January 2022
Reviewed: 18 August 2023
Anonymous
United KingdomLacking in basic supplies eg toilet roll, washing up liquid and some kitchen utensils
Great location, modern kitchen, 2 min walk from the beach and a supermarket, easy access to buses in the town, comfy beds, 2 outdoor seating areas
Stayed in August 2023
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