Espiritu Santo, 18 , Centro, 28004 Madrid, Spain
#305 of 538 B&Bs and Inns in Madrid
Guests' ChoiceBased on 310 hotel reviews
7.8Cleanliness
8.3
Comfort
8.0
Location
9.3
Facilities
7.8
Staff
8.4
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 July 2021
James
United StatesThere are rooms around Calle Major are bigger for the same price. The lack of human contact is tremendously bothersome especially during these times.The location was extraordinary.
I actually felt like I was in Japan. The room was extremely small. Very efficient. I just couldn’t believe how small it was. There was no human contact. After a year and a half of Covid that is tremendously important to me.
Stayed in July 2021
Reviewed: 5 June 2021
Liliia
Spainthe water in the washbasin in the bathroom passed into the drain very bad. Wi-Fi was extremely poor. I was not able to finish one of my business meetings. Also there was a strange smell in the room, kind of cigarettes or something like this.
Location is very good. And the room can be cleaned each day. Check in and check out were very easy.
Stayed in May 2021
Reviewed: 18 May 2024
Katrina
Australia-Toilet paper rolls were used upon arrival -No toilet paper was replaced on the second night (went to ask staff and no one to assist) - had to buy our own as a result -No duvet (only thin sheet and blanket) -Cleaning was only done on one of the days
-Staff took our luggage to room initially -Staff were friendly (when they were there) -Great location
Stayed in May 2024
Reviewed: 15 May 2024
Imran
AzerbaijanThe water in shower was not going, you should wait a little in order to water flush away. There was no window in the bedroom. WIFI was poor, and the connection of my phone was poor in the room, so I could not use the internet
Stayed in May 2024
Reviewed: 6 May 2024
Paul
IrelandRoom smelled bad. Walls paper thin. I could hear the man snoring in the next room and music. You would be okay with earplugs.
Great location. Cheap. Easy to access.
Stayed in May 2024
Reviewed: 30 April 2024
Ben
IrelandRoom was advertised as bigger than what I got. No windows in the room.
Room was cleaned each day I left it. Great location. Friendly staff. Nice shower.
Stayed in April 2024
Reviewed: 25 April 2024
Alberto
PortugalThe room felt like a cupboard. It was adequate to sleep, but felt tight. The sink in the bathrron was so small it was hard to get your hands under it.
The location was great, in the heart of the city, walking distance to everywere. It was clean, the air conditioning worked fine. You don't interact with anyone.
Stayed in February 2024
Reviewed: 19 April 2024
Bernadette
CanadaEasy checkin, everything exactly as described, clean, really no issues to report
Stayed in April 2024
Reviewed: 12 April 2024
Mohamed
United Arab EmiratesNothing
Very clean and the location is near to the center and the staff was friendly
Stayed in April 2024
Reviewed: 31 March 2024
Camila
BrazilThe smell of bathroom could be more clear
The location is very good. Near by supermarket, subway
Stayed in March 2024
Reviewed: 21 March 2024
Kim
BelgiumBreakfast was in the room and was poor
The location
Stayed in February 2024
Reviewed: 7 March 2024
Marius
United KingdomPoor quality of bed and bedding, the AC was very noisy
The location and self checking facilities
Stayed in March 2024
Reviewed: 4 February 2024
Rob
United KingdomThe safe didn*t work, the TV dudn*t work and the toilet would not flush. The following day I had to move rooms
Stayed in February 2024
Reviewed: 3 February 2024
Anthony
SpainLooking at the photos it looked like it was a room with a decent size bed. What I found was a room the size of a closet with a 90-meter bed. Regrettable. Interior, without light. It was a tiny box room. There was no heating. Something was making a beeping noise all night. The entrance to the accommodation smells of smoke and tobacco. You hear EVERYTHING. Someone came into his room and they were talking in the hallway that they could have been right there in my “room.” It is a real scam and a shameful place.
Nothing
Stayed in February 2024
Reviewed: 19 January 2024
Ivelisse
United StatesEverything was good
The location was perfect, I was there by myself and I always felt safe.
Stayed in December 2023
Reviewed: 16 January 2024
Chang-ho
TaiwanNothing that I could remember.
The room was small but it matched all my needs. The room was clean and quiet as it faces the courtyard. The location was near shops and cafes but the room was not noisy. Check in was done ahead online and I received codes for electronic locks so didn't really meet the staff, but upon check out they let me store my luggage at the counter for the day and staff was helpful. I only stayed for one night but it was a really good experience!
Stayed in December 2023
Reviewed: 4 January 2024
Theodora
SwitzerlandUnparalleled Location of Excellence, Simple and Streamlined Rooms with Exceptionally Pristine Bathrooms – an Astounding Experience! The staff's professionalism and warmth were simply exceptional. Rest assured, I am committed to a future visit.
Stayed in November 2023
Reviewed: 28 December 2023
Giorgi
Georgiano one answer to phone, no one meet when arrive, no one explain how to get breakfast, which includes on the price. nothing explain about parking at the facilities. no possibility to contact someone to get more information.
Stayed in November 2023
Reviewed: 28 December 2023
Cruz
GibraltarHad a bad fish smell and then realised the was a little fish market underneath, ordered breakfast one morning and they didn't bring most of the things and then the day of departure asked to stay until 12.30 and the lady would not allow us and stood at the bedroom door and made us leaving it open, I must say the lady was very very rude , no manners at all absolutely disgusting and very disappointing considering we spent a lot of money to stay in a hostal for less than a week. Also very expensive for the little you get. Certain guests that were staying there were also smoking drugs, and there is no 24 security there as there should be!
The beds were comfortable.
Stayed in December 2023
Reviewed: 21 October 2023
Thom
United StatesA little noisy
Not a fancy hotel but clean and great value. I would stay again
Stayed in October 2023
Reviewed: 28 September 2023
Yasaman
GermanyNothing
Location Very good staff Clean room and bathroom Delicious breakfast
Stayed in September 2023
Reviewed: 23 September 2023
Panagiotis
GreeceThe whole experience was awful. The room and bathroom were tiny. Don't get number 14. The price is outrageous for what you get. There was a constant sewer smell that was integrated in the walls, furniture, your clothes and everything. The bath started dropping water during the night. There was an abundance of soliciting and pushing emails to do several things like paying, registering etc. First time that I needed to pay after booking confirmation through a different means. The pin to enter the place was wrongly written in a.piece of paper in the room. If you get after 3 pm no registration office or staff in the premises. If anything happens or your room sucks you are on your own. The corridors were sometimes without light...spooky.. A small window seeing over nothing was in the room. Not acceptable even for a very young, without expectations, unexperienced person. Please make it a hostel, it could be more acceptable. The breakfast was served..never? Hopefully they offered to return the money but this is not the issue. For 150 euros, not on this planet. For 100 no no no.
The bed was decent and the location right on a nice young swarming pot smelling neighborhood. But in a positive way because it was lively. Well hopefully for most.. The staff were polite when you could find them...
Stayed in September 2023
Reviewed: 21 September 2023
Alejandro
SpainLamentable
De vergüenza
Stayed in September 2023
Reviewed: 17 September 2023
Ceren
TurkeyThe woman at the reception today ruined our morale. Our card did not open the room. We asked the woman for help. He told us to go find the cleaner and have her open it. We found the cleaner by our own means and asked her. When we went out and came back to the hotel, she had locked the door. and although we waited for twenty minutes, she did not come. It was raining outside and we were cold. I opened the door with the password and took the suitcases out. Then she came to me and got angry at me. If she isn't there she told me to wait until she comes. This good-for-nothing woman only demoralizes customers. Is she paid to demoralize and drive away customers? I don't understand. I'm so angry. This is the first time I experienced something like this. I recommend that other customers do not choose this place to avoid such a thing.
Stayed in September 2023
Reviewed: 11 September 2023
Yun-hsuan
Germanyno window, somebody smoked in the room
location is top
Stayed in September 2023
Pratteln, Switzerland
Rosh Pinna, Israel
Ponta Delgada, Portugal
Lafayette, USA
Christchurch, UK
Holmsjö, Sweden
Yavneʼel, Israel
Alleppey, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content