Gran Vía, 15, 5 A, Centro, 28013 Madrid, Spain
#92 of 534 B&Bs and Inns in Madrid
Guests' ChoiceBased on 58 hotel reviews
8.6Cleanliness
8.6
Comfort
8.3
Location
9.8
Facilities
8.0
Staff
9.4
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 4 April 2024
Abdellah
FranceThe pillows were not comfortable
The building, the location and the cleanliness
Stayed in April 2024
Reviewed: 17 February 2024
Jaime
ChileNothing.
The situation of the hotel... in the center of the city.
Stayed in February 2024
Reviewed: 31 January 2024
Katherine
PortugalThere was no bathmat. The mattress needs replacing.
Central location. Quite room. Staff very helpful. Walking distance to Prado Museum, Plaza Mayor and Calle de la Cava Baja etc.
Stayed in January 2024
Reviewed: 4 January 2024
Patrick
IrelandBest hostel I ever stayed in. The staff were so nice and helpful. They left me check in very early as my flight from south america arrived in Madrid early morning. I really appreciated it
Stayed in January 2024
Reviewed: 24 December 2023
Rita
SpainThe hostal is very well kept but it is time for it to be renovated.
Location is great and Juanje is very helpful.
Stayed in December 2023
Reviewed: 8 July 2023
Jillian
AustraliaI disliked nothing at all.
Attentive staff. Clean and comfortable. Very conveniently located.
Stayed in July 2023
Reviewed: 1 July 2023
Prachi
NetherlandsNothing as such but could be issue for light sleepers cause of the lack of noise proofing
We had awesome stay here. The host was very kind and helpful as we arrived late in the night and he waited for us.The room is worth the price for such a prime location.
Stayed in June 2023
Reviewed: 24 June 2023
Emiliano
United StatesIt's old. Not a hotel.
Elevator!
Stayed in May 2023
Reviewed: 17 June 2023
David
United KingdomCould do with a little modernisation and maintenance.
Wonderful, central location. Staff helpful and friendly. Great for people who like to look after themselves. On first arrival it's not obvious where to go within the building - Use a lift to go up to the 5th floor.
Stayed in June 2023
Reviewed: 2 May 2023
Monika
Lithuania-
The central location
Stayed in April 2023
Reviewed: 17 December 2022
Mark
MaltaThe tv was too small.
I had a wonderful stay at the hotel. The room was clean and comfortable, and Juanje is very friendly and helpful. The location was excellent, with plenty of restaurants and shops nearby. Overall, I had a great experience and would definitely stay at this hotel again in the future.
Stayed in December 2022
Reviewed: 25 September 2022
Kelly
United Statesplain smaller room
nice central location. comfortable bed. in the center of things but the room was very quiet
Stayed in September 2022
Reviewed: 23 July 2022
Maurice
FranceThe bathroom was on the small side.
Great location, air conditioning worked well as it was very hot outside in July. Clean comfortable large room.
Stayed in July 2022
Reviewed: 24 May 2022
Joanna
United StatesIt was a good location and was quiet.close to the art museums on Paseo del Prado and airport bus.
Stayed in May 2022
Reviewed: 21 February 2022
Arez
NetherlandsA bit outdated, the pillows are uncomfortable, no refrigerator. The walls are very thin… if you’re a light sleeper, bring earplugs.
Clean, close to Gran Via metrostation and nice staff. It has a lot of charm.
Stayed in February 2022
Reviewed: 4 January 2022
Yuliya
UkraineNo hair dryer.
The hotel is located in a great location in the city center, within walking distance of the main attractions and close to two metro stations. The staff are very friendly. The room with a balcony offers a magnificent view of the city.
Stayed in January 2022
Reviewed: 13 October 2021
Carment21
Puerto RicoRoom has the looks from the 60's; needs painting.
Bed and pillows were very comfortable. The room was clean, has a desk and chairs. Bathroom was spotless and appeared renovated. Great staff service and location. Located in Madrid cultural district at the Gran Via Avenue. A steps from Gran Vía metro station, bus stops, taxi stands, variety of shops and eating places and at short distance from theaters, the museum mile and El Retiro Park.
Stayed in October 2021
Reviewed: 25 July 2021
Indrajeet
IndiaLocation is very good to enjoy visiting the city.
Stayed in July 2021
Reviewed: 11 February 2024
Marcus
United KingdomGreat location No road noise
Stayed in February 2024
Reviewed: 21 November 2023
John
United StatesNoisy floorboards and someone next door snoring very loudly
Stayed in November 2023
Reviewed: 6 July 2023
Marianne
South AfricaCoffee/tea facilities. Internet
Friendly staff and great location
Stayed in June 2023
Reviewed: 28 January 2023
Arsenii
RussiaNice location, clean
Stayed in January 2023
Reviewed: 18 September 2022
Joost
NetherlandsVery basic. Clean, but worn out rooms, especially bathroom
Location
Stayed in September 2022
Reviewed: 23 May 2022
Egon
Germanyvery outdated furniture, but clean. Quiet inner room.
perfect location, next to Metro Gran Via
Stayed in May 2022
Showing 1 – 25
Rivne, Ukraine
Zernez, Switzerland
Topola, Serbia
Kata Beach, Thailand
Belleville, Canada
Paracuru, Brazil
Rogoznica, Croatia
Patong Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content