Campo Volantín, 22, 48007 Bilbao, Spain
#28 of 62 hotels in Bilbao
Guests' ChoiceBased on 583 hotel reviews
8.4Cleanliness
9.0
Comfort
8.7
Location
9.6
Facilities
8.4
Staff
9.3
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 3 June 2024
Terence
SpainThe size of the room and the bar staff
Did not have breakfast at the hotel. Location perfect
Stayed in May 2024
Reviewed: 1 June 2024
Alexandra
AustraliaRoom is a bit dated, however it was fine for a one night stay.
Good location, friendly and helpful staff, nice lobby area, cafe facilities and bag storage.
Stayed in June 2024
Reviewed: 1 June 2024
Stuart
United KingdomVery Clean , comfortable beds, and pleasant and helpful staff!
Well situated,not far from the old town.
Stayed in May 2024
Reviewed: 24 May 2024
Dean
United KingdomShame there was no fridge in the room.
Pretty and spacious room with a balcony that looked right over the river and the Zubizuri bridge. The location next to the river is great, just 10 minutes from the Guggenheim museum in one direction and 10 minutes from the old town and Pintxos in the other direction. Friendly staff gave good advice on weather, where to walk and taxis. A really nice place to stay and relax after a long trip around Northern Spain!
Stayed in May 2024
Reviewed: 19 May 2024
Joan
United KingdomBetter quality toiletries in line with the room price. Staff were professional and friendly, especially Monica and Jose. Ladies who did the housekeeping in the rooms were excellent. Breakfast was very nice with a good choice,but at times it took a while for breakfast items to be replenished. We were here to celebrate my brother's birthday, which was on one of the days we stayed in the hotel. I had informed them of this. However, was disappointed that the hotel did not mark his birthday by a little card in his room or even a small complimentary drink. Most hotels will do this. Very disappointed. Also, tea/coffee tray in room or in foyer would be nice. There was a station in the foyer, but it was only available after the restaurant and bar closed. After that, it was always covered up. As we were leaving the hotel, the staff on duty were very impersonal. I had to initiate the farewell, and thanks. They did not say thanks for staying and have a pleasant onward journey. These are only small matters, but in the hospitality business, they are so important. We had been their guests for a 5 night stay, so a little bit more attention would have been expected.
The location, cleanliness, good breakfast.
Stayed in May 2024
Reviewed: 18 May 2024
Natalija
SloveniaCleanliness of the tables in the restaurant at breakfast, extra bed in the room could use a good cleanning, rooms on lower floors had a bad smell and we had to change it for another room.
Location is top, personel ultra friendly and helpful, big rooms
Stayed in May 2024
Reviewed: 17 May 2024
Sally
AustraliaSize room, very helpful staff, balcony
Stayed in May 2024
Reviewed: 17 May 2024
Lilian
United Kingdomonly the pillows, but everyone's taste differs.
A very large room with a huge, comfortable bed. good bathroom with lots of hot water. the breakfast was a superb buffet with loads of choice, both hot and cold. Lovely rolls.
Stayed in May 2024
Reviewed: 14 May 2024
Russ
United KingdomA little noise from other guests
Courteous, helpful staff. Decent breakfast. The rooms have great showers with good water pressure. Clean, comfortable, good value.
Stayed in May 2024
Reviewed: 13 May 2024
Paul
IrelandPerhaps the bar closing in the evening was a little strange, as we were part of a group we had to meet up elsewhere.
The staff were excellent , especially Oxcanna , with recommendations for restaurants and places to visit. She is worth her weight in gold . From the moment we arrived the staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 12 May 2024
Gregory
IrelandExcellent location, extremely friendly staff
Stayed in May 2024
Reviewed: 7 May 2024
Neil
United KingdomNothing springs to mind
Great welcome at reception and genuinely friendly had to move room and they were really helpful Breakfast was fabulous
Stayed in May 2024
Reviewed: 6 May 2024
Neil
United KingdomNothing springs to mind
Very comfortable and clean and reception staff were all very helpful Breakfast was excellent
Stayed in May 2024
Reviewed: 4 May 2024
Robey
United KingdomExcellent service friendly staff. Breakfast good and eat as much as you like. Well appointed rooms great location.
Stayed in April 2024
Reviewed: 3 May 2024
Andrew
United KingdomNothing
The location is fabulous. It is a short walk over the bridge to the Guggenheim and the new town and you can go along the river to the old town. The funicular is close by to go to the top for views of Bilbao and the metro station and the tram stops and the buses are all nearby. Room was small but comfortable Staff were excellent with good English. Oxana was lovely! Breakfast was decent
Stayed in April 2024
Reviewed: 2 May 2024
Mary
South AfricaN/A
Conveniently situated. Very helpful and accommodating reception staff
Stayed in April 2024
Reviewed: 28 April 2024
Regina
AustraliaRooms were small/ basic but efficient
Convenient, good parking, functional rooms
Stayed in April 2024
Reviewed: 28 April 2024
Ioanna
United KingdomAll well
Nice location, clean room and bathroom.
Stayed in April 2024
Reviewed: 26 April 2024
Kemper
United Stateslittle sheets of toilet paper.
Stayed in April 2024
Reviewed: 26 April 2024
David
CanadaNoise from other guests
Location. Staff. Cleanliness.
Stayed in March 2024
Reviewed: 24 April 2024
Tzanetatou
GreeceThe only con would be the parking option. There is limited availability to the available indoor parking and if there is not a spot you just have to look around the neighborhood. If you travel by car and family and plenty of luggage that can be of some distress.
Stayed in March 2024
Reviewed: 22 April 2024
Giulia-roxana
RomaniaThe room was with a quite dull style, with not much natural light coming in, and not luminous by itself, and quite cold, even with the blankets provided.
The location is very good, walking-distance to basically everything and the beautiful Zubizuri bridge right in front of the hotel. The breakfast was exceptional, from variety to quality.
Stayed in April 2024
Reviewed: 18 April 2024
Valerie
United KingdomShould have been more information about not serving meals on a Saturday evening, which meant that we could only get drinks and snacks.
Liked the location which was very convenient for the Guggenheim and walks by the river. Breakfast was very good with plenty of choice of both hot and cold items.
Stayed in April 2024
Reviewed: 17 April 2024
Alex954
GreeceNo fridge in the room!!!
Very nice hotel in excellent area! Big rooms, big bed and extra big bathroom. Very quiet specially at night
Stayed in April 2024
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