San Vicente, 6, 48001 Bilbao, Spain
#19 of 62 hotels in Bilbao
Guests' ChoiceBased on 650 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.3
Value for money
8.3
Free WiFi
8.4
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End of dialog contentReviewed: 5 September 2023
Emily
United KingdomGoogle maps took us to the lower level entrance which was a bit dodgy but once we found the front it was fine. No fault of the hotel of course!
Big room, very big bed. Clean and nicely decorated.
Stayed in August 2023
Reviewed: 5 September 2023
Lauren
United KingdomWe couldn't get into the spa as it was already booked up. If you want to go maybe book in advance?
The location is great. The room was clean and comfortable and the staff very helpful.
Stayed in August 2023
Reviewed: 4 September 2023
Barbara
IrelandNothing
It was really well located with spacious and comfortable room. The staff were friendly and helpful and the price was good too.
Stayed in September 2023
Reviewed: 2 September 2023
Laith
JordanThe rooms had very poor natural lighting as the windows were very narrows and looked out into walls of the hotel. Although we didn't spend much time during the day in the rooms but waking up to poor morning light was not enjoyable. The wifi was generally good but could only connect to mobile phones and not laptop which was a problem that could not be fixed.
Spacious rooms. Excellent breakfast. Friendly and extremely helpful staff all around. The restaurant/bar the hotel provided good options especially that we arrived late on the first night and had to dine in at the hotel. The hotel is located a walking distance from both the old town on one side and the Guggenheim Museum on the other. The rooms are very quiet although our visit to the city coincided with the city's festival!
Stayed in August 2023
Reviewed: 1 September 2023
Kristian
SpainYou need to pay additionally for the Spa..
Clean, new, location very good
Stayed in September 2023
Reviewed: 30 August 2023
Luis
EcuadorThe room hallway was a bit too dark.
location was great, very close to the Guggenheim Museum and the main road "La Gran Vía"
Stayed in August 2023
Reviewed: 28 August 2023
James
United KingdomPrice wasn’t cheap
Brilliant breakfast, good location and great staff
Stayed in August 2023
Reviewed: 28 August 2023
Pauline
AustraliaCheck in was a little slower than normal
Great location only a few minutes walk from El Corte Ingles and main shopping street of Bilbao. Very clean and comfortable As only there for 1 night didn't get time to use gym and we didn't have breakfast either. Staff were pleasant. Would definitely stay again.
Stayed in August 2023
Reviewed: 27 August 2023
Stephan
BelgiumGood location, close to the old town and the new town. Quiet. Friendly staff! Parking available in the hotel. Reservation needed. Once parked we did all by feet to town, Guggenheim and many more. No car needed.
Stayed in August 2023
Reviewed: 25 August 2023
Tom
IrelandNothing
Everything- location - staff - facilities.
Stayed in August 2023
Reviewed: 21 August 2023
Izineela
FranceThe lighting in the room was quite dim.
Location, breakfast
Stayed in August 2023
Reviewed: 17 August 2023
Ricardo
SpainThe bathroom was a bit outdated.
The room was big enough for a family of 2 adults and 2 children. The location is perfect and the facilities renovated. The breakfast section was perfect.
Stayed in July 2023
Reviewed: 17 August 2023
Katherine
United KingdomNothing
Great hotel, fantastic location, beautiful room.staff very helpful.
Stayed in August 2023
Reviewed: 14 August 2023
Marc
United KingdomThe staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing. This is the second time I have stayed with your hotel and will be returning next year based on how amazing your staff were.
Stayed in July 2023
Reviewed: 13 August 2023
Alice
United KingdomNothing
Clean, comfortable beds and decent pillows, air con that worked, good shower and plenty of shampoo and conditioner, lovely bar that stayed open late.
Stayed in August 2023
Reviewed: 11 August 2023
Maaike
United StatesGreat location, large rooms, very clean
Stayed in July 2023
Reviewed: 11 August 2023
Magdalena
NetherlandsPerfect!!!!! Amazing location, right between the old town and Guggenheim. Great communication before arriving and also when we got there :) really happy! And what I absolutely loved is the surprise kit for the kids! Eskarrik asko (thank you in basque)!
Stayed in August 2023
Reviewed: 11 August 2023
San
NetherlandsIt was super comfortable clean and beautiful room.
Stayed in August 2023
Reviewed: 6 August 2023
Dree
BelgiumView of our room was a blind wall.
Great location, friendly staff, excellent breakfast
Stayed in August 2023
Reviewed: 6 August 2023
Alina
United Arab EmiratesIt's ok to have the small window, but the lighiting should be brighter. Else you feel like you are in the bunker. There was no celing lights and my sofa area was very dark. I'm giving 9 only for this.
Specious room, very clean.
Stayed in July 2023
Reviewed: 26 July 2023
Gergely
LuxembourgAir conditioning had a strange odour. Gym was not too well equipped and cleaned. Getting in and out of the garage is an adventure.
Very well located property, with nice staff and good breakfast. They did welcome our children very kindly.
Stayed in July 2023
Reviewed: 25 July 2023
Cian
IrelandNothing.
The hotel was lovely, very clean, good location, friendly staff and the room was one of the most comfortable I've ever stayed in. It was only a short stay but no complaints from us.
Stayed in July 2023
Reviewed: 24 July 2023
Kirk
United StatesThe tv in the room didn’t work but that was of little concern to us.
Very nice hotel. Breakfast was fantastic. I highly recommend.
Stayed in July 2023
Reviewed: 20 July 2023
Linda
SpainFriendly staff!!
Stayed in May 2023
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