They told me I could park outside the hotel, and my car got towed away by the police. 2 hours driving and 174 euro later, I got my car back. With the prices they charge, parking in their garage should be free

The hotel is nice, but it is not necessarily good value for money. I stayed in an ordinary room for 6 days (room 311) and it was not worth the 1,234 euro. I stayed again for 5 days and was upgraded (room 804), and THAT was nice. It is nice enough if they chopped their prices. They are trying g to match the Pinar PLAZA next to them, owned by the same company, but shouldn't try

Stayed in May 2024

The bar and restaurant closed too early.

Room great. Good sound proofing.

Stayed in May 2024

We loved our room! Beautiful interior, comfy beds and facilities were fully up to the latest standard. Friendly & helpful staff as well as a good breakfast buffet. The hotel is a bit outside the city, but it's well worth the travel

Stayed in May 2024

No tea/coffee making facilities No toothpaste No complimentary bottle of water

Clean and modern facilities Friendly and helpful staff Lovely continental breakfast Located close to metro and bus stops

Stayed in April 2024

Paper thin walls. Heard our neighbours all night so did not sleep. No bin or kettle in room. Really strange decoration the the rooms. The reception area does not reflect the rooms

Bed and shower were great. Reception decor lovely. Lots of easy parking.

Stayed in April 2024

A Standard room, nothing special. Bathroom: - No tissues - no fan in the bathroom. After a shower, entire bathroom is steamed up. - How the shower and glass wall are constructed allows for water to spray out in the bathroom. Room: - no writing paper, pen - no English TV channels Breakfast: - Couldn't find the cold milk. - only 1 coffee machine worked - very crowded when trying to get food and drinks - I personally believe the layout of the restaurant could be better. Too many tables to walk around just to get something to eat.

Breakfast was very good. Clean room. forest Rain shower !!! Water pressure was excellent! Hotel is in a relatively quiet area. Plenty of green by the hotel. Staff is friendly. An uncomplicated atmosphere.

Stayed in April 2024

Didn’t get to stay in the hotel I chose and paid for

While this is the hotel that I booked, it’s not actually the hotel I stayed in- when I arrived at the hotel, I was told by the reception that I would be staying in the sister hotel next door- I was taken through the back corridor to the Hotel Pinar Plaza - which was a very nice hotel, just not the one I booked!

Stayed in March 2024

Lacking some furniture and hangers

Rooms quality

Stayed in March 2024

small bathroom and room

Stayed in March 2024

The bar hours and there was an employee who was extremely rude every time we asked a question like how do you get to the train, or at what time the bar/restaurant is open.

Location, proximity to train station. Restaurants and bars near it.

Stayed in January 2024

Gym is really poor for those who work out everyday like me!! You can’t call it gym as there’s no training equipments. No tea or coffee maker at the room while my room was a premium type! No plugs beside the bed, no trash bin in the room except the bathroom! No complimentary water!

Very clean and located in a calm neighborhood, 10-12 mins walk to the tube station, supermarket and restaurants are nearby, beds are comfy, fresh juices provided for breakfast

Stayed in March 2024

Desk for working on. Late start for breakfast.

Excellent shower, comfortable bed

Stayed in February 2024

Unfortunately, at the time of our stay (NY) the bar and restaurant was closed but we had a drink downstairs on our last day. Good selection of whiskey.

Amazing hotel. The area (with a beautiful French caffee and bakery place just oposite), the room, the staff. Exceptional standard and high quality. We had a very nice time there.

Stayed in January 2024

Had to ask twice at the reception for some new nespresso coffee pods for our room that they’d not replaced. Phone wasn’t working. But we didn’t need it anyway.

Twin beds were incredible!! Super comfortable. Elegantly styled rooms, very tasteful. Bathroom was lovely, shower was amazing. I’ve stayed here a few times over the last 7 years and it’s even better now it’s been enlarged and newly renovated. Reception area much improved and meets with the 4* hotel welcome you’d expect. I will definitely be back when I’m back visiting family every year.

Stayed in January 2024

Staff very friendly, and collaborative. Room wide enough, and very clean. 10 minutes walking from metro station.

Stayed in December 2023

The toliet door is completely transparent and is not even closing well!!! The other person can see you in the toilet entering the front door! This was very uncomfortable

The furniture

Stayed in November 2023

The bathroom and shower are in the room. There's a lack of attention to detail for this price point, like the lack of tissue dispenser or vanity kit, water or coffee maker. The sink is also in the room. I would not book this hotel if I were traveling with someone else. I expect more from a 4 star hotel.

Hotel is trendy and I liked the atmosphere in general.

Stayed in November 2023

location very close to metro.

We request our room to change if available. First room was noisy; motorway noise, send one the bed was very small for two person. The Last room at the end was good size and comfortable.

Stayed in November 2023

Uncomfortable chairs at the desk to work, no iron board. Difficult to find an Uber during traffic peak times when you want to drive to city center.

Bed was very comfortable, I liked the USB charter stations. Bathroom was good. Good food and breakfast, nice bar.

Stayed in November 2023

Room temperatures

Cool property, bed and pillows and nice staff

Stayed in November 2023

Lift

Clean

Stayed in October 2023

1- we could not get the breakfast as our flight was too early. The hotel told us that they could not prepare breakfast boxes for us and did not allow us to use the breakfast credit on our dinner bill and told us that we had to seek the breakfast reimbursement through booking which I did. Booking contacted the hotel that refused to credit us back for this amount. 2- very little light in the room

1- very nice restaurant 2- rooms are nice and modern

Stayed in November 2023

It is noisy, no sound proofing if rooms. Furniture within the room is old but the washroom is fine. The cleaner always used room refreshers / artificial scents which cause unnecessary dizziness for me.

Breakfast was good

Stayed in October 2023

No soap dish. No tissues available in the bathroom.

Friendly staff. Meals available on site.

Stayed in October 2023