Waited 45 min after check in to get into my room. Slow internet.

Overall the hotel was nice.

Stayed in January 2024

The fact that one has to pay additionally for a safe in their room. It's so unclassy. Food should be of better quality for a 4 star hotel.

Pool area.

Stayed in December 2023

There was a problem with security and the customer services were not up to scratch in relation to the serious incident. I'd have given a 10 for this visit if I had received a response to our requests for assurances that the hotel would endeavour to protect the guests from being burgled. Due to the new laws about air conditioning in Spain, folks are leaving windows and doors open at night. We were on the first floor and the burgular had to climb across two balconies to rob us of our passport, phone, money and personal possessions. The other two rooms were easier to rob. The hotel has not warned guests of the regular break-ins going on at this hotel. The hotel should be giving safes for free to all those on the ground floor and tell guests to make sure they secure all their possessions and be aware that leaving a balcony door open at night, makes it easy for thieves to break in and potentially ruin thei holiday.

This hotel is excellent for a holiday stay in La Paz, Puerto De La Cruz. The food is decent, the rooms are a good size, the pools and the gardens are very nice to lounge in.

Stayed in January 2024

Good value for money. Breakfast was good as well. As BlueSea guests we had access to the pools from other 2 hotels in the same group and to the gym as well. Wifi was ok, rooms were clean. Very helpful staff- we had an issue with our room door which was not closing and they helped us to solve this very quick. great view to the Mountain and good location. Not closed to the ocean but there is buss from hotel to the coast which is free.

Stayed in January 2024

The man in charge of the dining room was a jobsworth & clearly took great delight in slapping a bill for drinks down on guests’ tables. There had been NO mention of half board guests having to pay for drinks when we checked in. His manner was rude & confrontational. 6€ for two small glasses of coke! So much noise at night from other guests, people outside, & the loud music from the bar opposite. The food was a bit hit & miss. Freezing cold pool.

Very clean. Comfortable beds. Nice view of mount Teide.

Stayed in December 2023

British visitors (not this hotel specific). Somehow I feel like some people need a brochure how to behave around others. All inclusive doesn't mean "trash the food". Be as clean as you want your environment to be. Smoking all around the place.

Big pool, view, time schedule for food services. Variety of food is sufficient each day, but not Spanish specifics, everything tastes the same.

Stayed in September 2023

Breakfast. The fruit juices were as far away from natural as you could possibly get, horrid, in fact. Otherwise it wasn't too bad. Having to pay in full the day I arrived.

The staff and general relaxed vibe. Comfortable beds. The swimming pool and bar area.

Stayed in July 2023

I didn't like that our room was opposite to a pub that was playing loud music to wee hours every single night. The view was fantastic from that side of the hotel, looking to the whole Orotava. But I wish we had the view to the sea much quieter as there were no pubs on that side!

Location was very good for walking back and forth from the old town but too nearby pubs and noisy places Breakfast was abundant and assorted but too industrial for the bread and the cold cuts. A very good point they earned with the soy/ lactose free milk and the variety of fruit and cereals. And the best was the staff, all of them from reception to breakfast waiters to the cleaners. Really friendly, helpful and committed to give the best service!

Stayed in February 2023

The food really let this place down. we ended up eating out after a day or two. Very repetitive and bland to say the least. No love goes into the meals. Breakfast is ok, can’t really go wrong there a bit of everything for everyone. lunch and dinner however always consisted of some sort of pork loin or dry fish, with plain pasta or rice. wasn’t very appealing to the eye or tastebuds. Even the pizza wasn’t great. but plenty local restaurants in walking distance to choose from! so wasn’t that bothered.

Pool was great, bar right there (you do have to pay €1 for a plastic cup), but you get it back. This didn’t bother me at all, if anything it kept the pool free of unused cups and they give you a new one every time you get a new drink. Same of pool towels €10 charge, but you can change them as you like and get your money back once you hand it back in. room and view were fantastic. We were on the 5th floor, which overlooked the sea. Spectacular view! Cleaning lady was lovely and came by every day to clean, although sheets weren’t changed. Just tidied the beds over the 5 days we were there. She did give us fresh towels if we asked and cleaned the room daily. Bar staff are pleasant enough and so are the staff in the eating halls. very efficient in cleaning and making space for pple to eat. Hotel location is good, short taxi ride around €4 into main town. You can also walk, but we didn’t. Also took the bus to the beach €15 for the day. it drops you really early and drops you back early evening which is good. You can use facilities in two neighbouring hotels. Spa facilities in one (€10 per hour) and indoor pool in another which is a bonus on rainy days. Loads of restaurants and shops nearby so lots of variety to eat out. Was all inclusive, drinks were pretty good except cocktails. They were made from a machine and weren’t great. Apart from that, can’t complain about the drinks. Entertainment was limited, but it is their off season, so I can’t comment much on that. Did see some games by the pool on warmer days which drew a good crowd.

Stayed in February 2023

everything is fine, only the menu could be better

Stayed in February 2023

Went bed breakfast and evening meal we had 4 Coca-Cola which we had to pay for told you only get water free with meal. Disappointing

Stayed in December 2022

Food was rubbish. Could have been more bland is they tried. The reception gave us no information on arrival (3 of us arrived at different times and same thing). We later found out that we could use facilities at other hotels for free too but we’re told anything.

It was clean and the drink pours were generous. The pool was a good size

Stayed in November 2022

I've stayed in way nicer places cheaper. Room cleaning was sloppy. Small swimming pool, some sunbeds were in bad shape. Food needs more variety, every day just melon as fruit. IMO coffee was not very good.

Decent hotel, quite clean, food was mostly very good, all inclusive drinks were good. Very friendly staff, animations, we could use 2 other Bluesea hotels infrastructure. Our room was decent, comfortable beds.

Stayed in November 2022

The shower gel was empty all the time. TV didn't work properly.

Staff and mountain views through the window

Stayed in November 2022

Food selection was not great

very nice and modern rooms

Stayed in May 2022

the food was substandard

very clean

Stayed in July 2022

The pool area is too small for the amount of people staying in the hotel, no pool chairs available, no towels for the pool, the food is terrible no variety and pool bar has a bad logistic and poor options for people who don't drink alcohol.

The location of the hotel is good, is easy to get from the airport, the rooms are renew and very clean. the staff is friendly and willing to help

Stayed in June 2022

The check-in was a really bad experience. The staff wasn't nice and they speak really poor english. We made a reservation for 3 adults with a booking suggestion and even with a proof showing that was saying ideal for 3 adults, we payed an extra because they said we should be 2 adults and 1 child. At the end, it wasn't about the money but the way we were treated.

Even if the staff from the reception weren't friendly, the staff from the meals room were really really friendly. The food is nice, but after some days it's a little bit repetitive. The rooms are pretty ok and the beds also.

Stayed in February 2022

The wifi signal in my room was weak and I had problems to connect with the Internet . Beaches were pretty far from the hotel. Safe was broken and I couldn’t store anything

The room was spacious and comfortable.

Stayed in April 2022

paying for cups, and the food could sometimes be hotter

nice location

Stayed in March 2022

Nice and clean, the room a good size. The food was good, not amazing but not awful either. Most staff were very friendly. Nice places around the north but mostly were travelling to the south so if most of your activities are in the south I would suggest staying there and saving yourself the 1hr+ journey there and back. Some nice evening activities too, again not amazing but fun either way.

Stayed in April 2022

pool area could have more umbrellas

very modern

Stayed in March 2022

the all inclusive wine wasn’t very nice

very clean and tidy

Stayed in March 2022

Noisy room, probably from cooling system for garage/kitchen

Confortable beds, big room wit balcony

Stayed in January 2022