Pablo Picasso, 13, 48012 Bilbao, Spain
#41 of 62 hotels in Bilbao
Guests' ChoiceBased on 481 hotel reviews
8.2Cleanliness
9.0
Comfort
8.8
Location
7.8
Facilities
8.5
Staff
8.7
Value for money
8.3
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 May 2024
Joanne
SpainComfortable close to center
Stayed in April 2024
Reviewed: 18 May 2024
Sophie
United KingdomSome road noise overnight
Helpful staff on checking in. Room was small but functional with a fridge and kettle.
Stayed in May 2024
Reviewed: 29 April 2024
Kirsty
United KingdomComfy hotel with friendly staff. Although it had been decorated well, some of the details were a little tired - scratched walls, etc - but generally it was nice. The area was ok and it was walkable to old town, but it wasn't my favourite area of Bilbao that I've stayed in.
Stayed in April 2024
Reviewed: 26 April 2024
Melisa
TurkeyBuildon was so nice decorated but structure was a bit old in general.
Clean room and comfortable bed.
Stayed in April 2024
Reviewed: 12 April 2024
Carla
ItalyI don’t have nothing to add. We stayed just a few days so it was fine.
It was small but cozy
Stayed in March 2024
Reviewed: 12 April 2024
Ilias
GreeceThe neighborhood during the night does not seem very safe. But if you take the metro or train you don't pass from anywhere weird.
I loved the cleanness of the whole facility. Extremely helpful staff and very friendly. Also, fluent in English, which is huge for Spain. Also very cheap, but without compromises.
Stayed in April 2024
Reviewed: 8 April 2024
Paula
AustraliaAir con was only set to heating so couldnt get any airflow in the room. it was too noisy to leave the windows open. Staff did find us a fan to use which made the stay more pleasant. Strange room deodorant seems to be used - has quite an unpleasant smell that invades the whole hotel
staff were very helpful and friendly. It is a little far from the action but easily walkable.
Stayed in March 2024
Reviewed: 1 April 2024
Xenia
SpainUnfortunately, they don't serve breakfast (but we knew it while booking). It's a great opportunity to explore coffee places in the center. Also, there is coffee & cookies in the room
Very stylish hotel. I loved the room design. It was cosy, comfortable temperature. Nice coworking & chatting area.
Stayed in March 2024
Reviewed: 30 March 2024
Nadia
United KingdomNothing to fault, except maybe the location - it was a slight way away from the old town, so coming back to the room throughout the day was not super convenient. We like to walk and had lots planned during our stay, so it wasn’t a big issue, but something to keep in mind.
The hotel is perfectly curated & our room was lovely, with a very comfortable bed, plenty of wardrobe space and a little tea station. The staff kindly allowed us to check in early, and even helped us with printing our coach tickets - overall a wonderful experience for our first time in Bilbao.
Stayed in March 2024
Reviewed: 22 March 2024
Jan
DenmarkPrice was ridiculous. During the exhibition prices are 20 times higher than normal, honestly this is to greedy in terms of what is fair.
Nice locattionc cozy rooms and people were nice.
Stayed in March 2024
Reviewed: 19 March 2024
Joss
United KingdomLocational isn’t amazing, but not a problem.
Value for money, nice rooms. Cleaned everyday, rooms were sizeable.
Stayed in March 2024
Reviewed: 16 March 2024
Christiana
GreeceI liked both the room and the common area, The staff were really helpful and provided all kind of information. The location is fine, walking distance from city center and main attractions and the bus to/from the airport as well.
Stayed in March 2024
Reviewed: 11 March 2024
Edith
Belgiumnot the nicest neighborhood, but does not feel unsafe at all. when you enter the hotel, a strong smell of cleaning products (as if to hide some bad smells). Just 1 window without a view (a view on the roof and back of other buildings). Missing a bit a personal service, it feels more like having a room, since there is no place to have breakfast, nor a real lobby.
nice look & feel, stylish decoration. exactly like on the pictures online. very clean, hygienic. flexible check-in, easy to enter at any time of the day. Can leave your luggage in lockers on the day of check-out. Location is only 10-15 min walk from Casco Viejo (old town) and Guggenheim museum on the other hand.
Stayed in March 2024
Reviewed: 4 March 2024
Zytkaw
PolandWe were afraid of using the payment link because lately there is a lot of information going on about this platform being hacked... So we wanted to call the hotel and verify that - no one was answering and no one was replying to our emails. Finally we talked on a chat here and after they "rejected" our card from the system there was an option to pay directly to booking. All was good at the end but this was a bit problematic. However this is the only thing I can complain about. After we got to the location everything was perfect
You can leave your luggage in a storage boxes, the location is nice, the room is nice and comfortable. The bed is huge. There is a mini fridge and even the steam iron in the room
Stayed in March 2024
Reviewed: 26 February 2024
Mccluskey
United KingdomBed a little hard.
Decor and shower.
Stayed in February 2024
Reviewed: 25 February 2024
Giuseppe
United KingdomN/A
The forniture was really good, and the bed was comfortable. The room had the smart tv and it is good because you can connect and watch your favorite movies/episodes using Netflix, Disney etc. The staff was really helpful and approachable
Stayed in January 2024
Reviewed: 14 February 2024
Lucy
PolandThe esthetics
Stayed in February 2024
Reviewed: 5 January 2024
Agne
United KingdomNothing. Just please note that the property has a lot of stairs and different levels.
Had everything that it needed, location was fine to reach various points of the city. Water and coffees were topped up every day with attentive cleaning staff. It also has a common room and co-working space in case you need to work outside of your room.
Stayed in January 2024
Reviewed: 4 January 2024
Mercedes
NetherlandsThe bad organization. There’s no one at the front desk until 14h. They say they are available at two different phone numbers but it’s not true. I called like 10 times and no one replied. They didn’t even called me back. I also booked the parking and because no one was there to tell me where the parking was nor to give me the key to access it, I had to find a new parking in the last very second. It was a really bad beginning.
Tu esthetics and how clean it was
Stayed in January 2024
Reviewed: 3 January 2024
Monika
Czech RepublicThe location did not seem very safe and the reception was only open after two o'clock in the afternoon. The room was quite dark and there was a very small desk. There were no reasonable eating options in the vicinity of the accommodation.
The room was small but cozy. The accommodation included a shared bright room for work. The lady at the reception couldn't print anything for me, but she very willingly arranged for me to have it printed at a nearby stationery shop.
Stayed in November 2023
Reviewed: 31 December 2023
Maite
BelgiumWe really liked the property. What we have noticed - in Spanish hotels in general - is that the soundproofing isn’t always the best. Bring earplugs.
Cosy yet modern hotel, good location, friendly staff, comfortable and spacious room, …. Overall really good. We were positively surprised. They also gave us a family room instead of the triple room we booked. Very nice gesture.
Stayed in December 2023
Reviewed: 31 December 2023
Gabriel
GermanyAlthough it didn’t say in the booking, we got an interior room and we expected an exterior one. Besides, the room had half windows (basement-like), so the room was quite dark – although on the other hand it was quiet and inviting for sleeping in.
Nice little hotel. The bed was really comfortable. The location is good and one can visit the city easily from here. The decoration is simple but with taste, making the stay pleasant.
Stayed in December 2023
Reviewed: 29 December 2023
Marialena
GreeceThe area
Nice, clean and warm room as seen in the photos
Stayed in December 2023
Reviewed: 13 December 2023
Nicole
AustraliaThe location. Walking around at night and in the general area felt a little unsafe
Decor
Stayed in December 2023
Hakone, Japan
Bullay, Germany
Iriri, Brazil
Súa, Ecuador
Flic-en-Flac, Mauritius
Los Angeles, USA
Chester, UK
Kraków, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content