Sevilla, 2, Centro, 28014 Madrid, Spain
#162 of 439 hotels in Madrid
Guests' ChoiceBased on 54 hotel reviews
8.7Cleanliness
9.1
Comfort
9.5
Location
9.7
Facilities
8.9
Staff
8.9
Value for money
7.7
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Showing 1 – 25
Reviewed: 9 April 2024
Jorge
ChileGreat staff.
Stayed in April 2024
Reviewed: 18 January 2024
Abdullah
United Arab EmiratesRoom service food was below expectation. Not enough parking area outside of the hotel to get our luggage
Location and the overall design and feel of the hotel. The check in staff were helpful.
Stayed in October 2023
Reviewed: 9 January 2024
Omar
Kuwait1. concierge i did not like especially “Alex” he is rude; however, Enrique was much helpful and polite and respectful 2. House keeping needs to be improved 3. reception sometimes do not answer quickly 4. the hotel do not have a direct line for house keeping 5. one night i went down to the reception to ask for the complementary water .. this is a five stars hotel
the location
Stayed in January 2024
Reviewed: 21 November 2023
Wadha
United Arab Emiratesthe breakfast option
the decoration
Stayed in November 2023
Reviewed: 19 November 2023
Sanja
CroatiaNo welcoming atmosphere at the arrival and during check in. Refreshing drink to guests would be a nice touch especially after walking to the hotel with suitcases because the hotel was not reachable by a taxi due to demonstrations.
Cleanness
Stayed in November 2023
Reviewed: 13 November 2023
Amal
Saudi ArabiaNothing
EVERYTHING WAS PERFECT
Stayed in November 2023
Reviewed: 12 November 2023
Jan
LithuaniaAll was good
Size of rooms
Stayed in November 2023
Reviewed: 5 November 2023
Michael
AustriaInconcistencies at checkout casted some shadow on an otherwise flawless stay
Stayed in November 2023
Reviewed: 3 November 2023
Mohammad
United Arab Emiratesall was grate nothing negative
the hotel understands and provides 5 star services
Stayed in November 2023
Reviewed: 18 October 2023
David
GuatemalaThe bathroom has only one sink, it is unconfortable.
Location is excelent. Its new and it shows. The room was spacious and confortable.
Stayed in October 2023
Reviewed: 14 October 2023
Hsiehchih
TaiwanNo bathtub in a “deluxe corner room with city view”
Everything, including location, cleanliness, professional & hospitality of staffs, especially thanks to concierge to help me when I lost my wallet, he try to help me.
Stayed in October 2023
Reviewed: 9 September 2023
Daniel
GeorgiaThe Swedish table could be better
Location and overall design of the hotel
Stayed in September 2023
Reviewed: 3 July 2023
عصام
Kuwaitthe foot was served cooled many times every days.
breakfast was not good as we expect.
Stayed in May 2023
Reviewed: 7 June 2023
Naif
Saudi Arabiafood at room dining
location, staff, decorations
Stayed in June 2023
Reviewed: 4 June 2023
Niki
United Arab EmiratesEverything was great
The Jw Marriott : Excellent service from the get go. They upgraded us with pleasure and every person from concierge to barman were so kind and helpful. The room was clean and comfortable and we thoroughly enjoyed our experience there
Stayed in May 2023
Reviewed: 28 May 2023
Danladi
NigeriaThe breakfast had no hot food.
I had a great stay
Stayed in May 2023
Reviewed: 28 May 2023
Danladi
NigeriaThe breakfast had no hot food and plenty pastry.
The hotel ambiance is fantastic and the location is excellent
Stayed in May 2023
Reviewed: 7 March 2024
Dóra
HungaryThey blocked and also charged the whole amount that’s why at the hotel I paid twice. I pleased them that refund me the block money but they didn’t make it. According to my bank, If they not do the refund process, I can’t access to my money about one month.
Very good and clean rooms. Excellent location.
Stayed in March 2024
Reviewed: 9 January 2024
Fatemah
Kuwait1-The location in a very busy area, too much noise all day and night . 2-The breakfast was very basic and it’s not worth the money . 3-There was miscommunication between me and the staff I kept telling them every single day during my stay ( and sometimes more than once daily ) that the ac in the room is really hot and was turned into heating system which I don’t want , and I asked them to turn it into a cooling system and they said ok but it seems that they did not get it as I every time I enter my room it is really hot . 4- we asked the concierge to arrange an airport transfer for us ..we waited for the car to arrive for almost half an hour and the car did not show up . We ended by going to the airport by a taxi, totally unprofessional and unacceptable behaviour!!!
The room was spacious , clean and modern
Stayed in January 2024
Reviewed: 8 January 2024
Ramnath
IndiaStaff were snooty and unhelpful. Did not reply to mails on a booking for New Year’s Eve. TV did not work, staff refused to help
Stayed in January 2024
Reviewed: 2 July 2023
Lorena
MexicoAC does nos work properly
Its next to the four seasons
Stayed in June 2023
Reviewed: 26 May 2023
Ashok
Singaporei didnt like any thing except for the location / reception staff and front office staff
The service offered at Breakfast lounge was ridiculous..
Stayed in May 2023
Reviewed: 19 February 2024
Williamdmrs
CanadaThere are no comments available for this review
Stayed in February 2024
Reviewed: 5 February 2024
Georges
United Arab EmiratesThere are no comments available for this review
Stayed in February 2024
Showing 1 – 25
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