Suiza, 2, 35510 Puerto del Carmen, Spain
#344 of 838 hotels in Puerto del Carmen
Guests' ChoiceBased on 377 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.7
Staff
9.1
Value for money
8.4
Free WiFi
7.5
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End of dialog contentReviewed: 20 May 2024
Ilkay
United KingdomBeds not so comfortable
Good value hotel. Amazing staff.
Stayed in May 2024
Reviewed: 16 May 2024
Adrian
IrelandOnly thing we found is the lunch and dinner buffets are slightly similar, but food was still nice.
Place was spotlessly clean as always. The staff work really hard. Had a lovely 5 days stay. Lots of healthy food options.
Stayed in May 2024
Reviewed: 12 May 2024
Pratap
BelgiumNothing that i dint like. A suggestion could be to have a very dim bed light in hall and bathroom closer to the floor.
Cleanliness, food, facilities, terrase/balcony was great.
Stayed in May 2024
Reviewed: 11 May 2024
Seamus
IrelandRooms a bit on the small size but hotel standard.
Excellent location. Clean. Excellent buffet for breakfast lunch and dinner with plenty of healthy options.
Stayed in May 2024
Reviewed: 11 May 2024
Liam
IrelandLunch and evening buffet slightly limited choice, alot of pork dishes. Salad counter very extensive. Jacuzzi had clear notice saying no under 16, but very young kids were continuously left alone playing in it. Despite making reception aware of the risks involved, this practice went unchecked. Only a matter of time before an accident or tradegy occurs.
Lovely complex, very clean, room and terrace had all amenities. Breakfast was very good, exceptional range of choice to suit everybody. Very friendly and helpful staff, complex very quiet by night. Very peaceful after 11pm.
Stayed in May 2024
Reviewed: 10 May 2024
Michael
IrelandSmall unattended kids in the jacuzzi it's just not acceptable in these times
Stayed in May 2024
Reviewed: 10 May 2024
Mary
IrelandEverything was good no complaints Just a few ants in the bedroom
The breakfast was excellent and the hotel is lovely and quite at night also only a few mins to beach and many other facilities
Stayed in April 2024
Reviewed: 6 May 2024
Liam
IrelandVery quiet area.
The whole facility was very clean and maintained well. Staff were excellent and friendly. Located close to the airport for a quick transfer.
Stayed in May 2024
Reviewed: 17 April 2024
Rene
IrelandThere is a bit of distance to walk into the OLD town , but it is not a problem, you can use Taxi ore bus. In general myself and my wife really enjoyed the stay at the premises of the hotel and the surrounding areas
The rooms were very clean and in general every area was well maintained, restaurant, pool and bar were really nice. We would definitely recommend this Hotel to friends and others. It is a great place because in general it is lovely and quiet. There are nice areas further in the direction of the airport from the Hotel which are nice for walking and Cycling.
Stayed in March 2024
Reviewed: 15 April 2024
Lucy
United KingdomEntrance to rooms was a bit prison like as doors are solid for noise and security which was a big plus it’s just not very pretty
Good quality and rooms very quiet. Plenty of beds round pool, though in high season it would be hard to find one I suspect
Stayed in March 2024
Reviewed: 6 April 2024
Kacperwisniewski
United KingdomBathrooms are old and air conditioning is not very powerful.
Great hotel in amazing location. Rooms are large and breakfast is tasty.
Stayed in February 2024
Reviewed: 3 April 2024
Heather
United KingdomAll beds booked by early morning despite signs around pool area.
Clean, nice food. Good selection. Late check out. Staff very welcoming.
Stayed in April 2024
Reviewed: 2 April 2024
Pinterari
United KingdomWe only stayed for 1 night so can't really talk about facilities or value for money. It's very close to the airport which was our main reason for staying here. The hotel and room looked nice and tidy, dinner and breakfast buffet was also good and varied. We had no issues with check in and check out.
Stayed in March 2024
Reviewed: 1 April 2024
Yulia
IrelandFantastic staff, especially people who work in the restaurant/bar.
Stayed in March 2024
Reviewed: 1 April 2024
Miriam
IrelandNothing. The hotel was excellent
Spotlessly clean hotel Very helpful and friendly staff
Stayed in April 2024
Reviewed: 28 March 2024
Richard
IrelandWe tend to eat healthily and would avoid the hot food buffet. While fruit was available, we would have preferred if it was all fresh fruit.
A very good variety. We were happy with the selection available.
Stayed in March 2024
Reviewed: 22 March 2024
Michael
IrelandAll good no complaints.
Nice size and adequate for our needs.
Stayed in March 2024
Reviewed: 18 March 2024
Bernadette
CanadaLiked everything
Friendly staff Great selection of food Good atmosphere in the hotel ( not a huge high rise but a 3 level hotel.) Excellent location Clean pool and area Spotless room
Stayed in March 2024
Reviewed: 18 March 2024
Bernadette
CanadaN/A
We spent 10 days in the hotel and we loved it!! ( 3 generations) The checkin was easy, and receptionist was friendly and helpful. People complain about food and different things and I don't really get it. The breakfast and dinner had great variety and was presented nicely. There were healthy and hearty options so people can pick their preference. The waiters were friendly and professional and were working fast. I had my birthday during our stay and I had a bottle of sparkling wine with a card waiting for me in the room. What a nice touch. Thank you! The rooms were cleaned spotless every day and so was the pool and its area. The location was excellent, across a beach and close to the town centre with shops, restaurants and cafes. Thanks for the great stay! Hopefully we can return soon!
Stayed in March 2024
Reviewed: 18 March 2024
Siobhan
IrelandNothing
We loved this hotel, the location was fantastic right on the beach, perfect for walking. The hotel was very clean, room was spacious, beds comfortable, room cleaned and towels changed daily. Towels provided for the pool. Great variety of food at breakfast. Staff extremely pleasant and helpful. We had a late departure flight, bags storage, clean towels and shower area available. We will definitely return
Stayed in March 2024
Reviewed: 13 March 2024
Keith
United KingdomDark passageways to some rooms Jacuzzi could be a bit warmer
Staff friendly and helpful Very clean Good choice of food Good varied entertainment Nice atmosphere Easy free parking Great sunbeds and umbrellas Warm swimming pool
Stayed in March 2024
Reviewed: 9 March 2024
Michael
United KingdomReally good full board package
Stayed in March 2024
Reviewed: 4 March 2024
Michelle
United Kingdomnothing
clean, spacious, well maintained and comfortable.
Stayed in March 2024
Reviewed: 25 February 2024
Linda
United KingdomEntertainment was very disappointing nothing on in the evening
Everything was perfect can’t fault it beautiful gardens and lovely clean complex
Stayed in February 2024
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