The kitchen was completely empty, no utensils plates or anything for you to even make a sandwich. We did a bubble of baths which was ok, but after about an hour, I tried to shower and there was no warm water anymore. Not sure what went wrong there. Aside from that, it felt quite a big room for only a couple, so I recommend this stay more for families.

Huge suite room with a living room, and a big terrace. Pool looks amazing and well taken care of surroundings. Amazing breakfast and friendly staff. And big parking space if you have a car. Really good value for money for what you get but —>

Stayed in May 2024

Would be nice to have more food option like fruits or vegetables for lunch in pool bar. They cook all food without salt or any taste, you need to add by yourself salt, ketchup, mayo and etc.

Amazing view, amazing area. Very nice shuttle bus lady! Family friendly hotel.

Stayed in May 2024

Nothing to complain about.

The views from the hotel are fantastic. The food was very good, every evening there were different options to choose from and the chefs did a great job, plenty of options for everybody. There's a tennis court that is free to use, a large chess board, a gym room with 24/7 access. There are 3 pools, one for little kids, one for adults and one heated. The hotel has a large parking space, no issues with finding a spot during our trip. The views from the hotel are the best.

Stayed in May 2024

The pillows in the bed felt quite lumpy and flat, just a change of slightly fluffier and newer pillows would make the bed very comfortable. Other than that we have no complaints.

The breakfast was up to our expectations, with plenty of salty and sweet options to choose from. We loved the views from the mountain, the size of the room and the fantastic bath tub in the bathroom.

Stayed in May 2024

Small issue during check in because they didn't have information the room is already paid and wanted to charge one more time, but everything was ok after several minutes when they found the proof in their system. We got twin bed because the room with large bed was not available - it was comport for sleeping, but easily get separated with small gap between. However, neither of this influenced our staying and it is a very good hotel.

The hotel is very nice and location is easy approachable from the highway which was important for us because we were exploring the island with a car every day. Although it was full, we always managed to find the parking space. Some hotels in the center or closer to center have the issue with the parking so this was very important to us. Very good breakfast with variety of choices. Every evening there was some show in the bar which was nice to look at if you spend some evenings in hotel. We didn't use the pool and other amenities because we were exploring the island every day, but they looked very nice. Overall it was very good hotel and would definitely recommend it.

Stayed in April 2024

A kettle is part of the premium suite room service! Without the pemium, summing up a daily charge to "rent it" over a week would easily cost more than an alright kettle. :/ The WiFi was pretty poor in the room - still there by the door, but the further in you went, less or none you had.

The Bistro Aquila at the hotel was very nice, both for the takeaway pizzas and an evening meal. The staff all across the hotel have been friendly and helpful. There were plenty of parking spaces. The shuttle coach to town was very appreciated, especially as Puerto de la Cruz is pretty hilly and the hotel is also placed on a hill, so walking back to it from the city centre requires a good climb - although it is not steep, thankfully. Tenerife has a very good public transport running, and there are some good bus stops in a walking distance from the hotel - one can easily have a half-day trip to Icod de los Vinos. If travelling with a car, the TF-5 motorway is very close, too. The hotel premises are very good - the swimming pools, a playable big chess set, there is even a cute little pond with turtles. And the views are very good.

Stayed in April 2024

The pool was not heated

The view

Stayed in April 2024

Not the best choice for family, since there is almost nothing to do for kids.

Sea view is amazing, good food.

Stayed in April 2024

We booked family room with double bed but we received only two beds connected to each other. So the gap between is annoying

Such clean and comfortable rooms. Family room was big and satisfying our expectations. Personnel very kind they can answer all your questions and reply requests recently Very recommended hotel if you would like to rest far from noisy places. Aseptically with family

Stayed in April 2024

Far from the town

Beautiful place

Stayed in March 2024

We picked this place as we thought it would be an interesting experience to stay on a hill as we weren't using the time to visit the city or anything since we had to work during the stay anyway. But it has certain disadvantages like being far away from everything or the hotel basically having monopoly for everything as any alternative is simply too far. Unless you take the full package going to the nearest supermarket takes some time and you have to climb the hill on your way back. The rooms were big of course, but it was quite dated and not clean either. We found hairs on the walls, a dead cockroach appeared in our bathroom during our stay and it took 3 days for someone to notice and clean it and when we were leaving also someone's sock popped up from under the bed so not to leave mess while looking like I was the cause I threw it to the trash bin. On the terrace there was also still dust from the forest fires which were happening 9 months ago. They do clean corridors and it superficially might look ok, but there are things which get omitted. In comparison to many other 4* hotels you don't even get a kettle and a tea in the room unless you pay for premium, nor any water dispenser on the corridors as an alternative. This I consider the monopoly I mentioned earlier as other hotels down in the city which I've been to have at least something. Obviously you can buy things at a bar and as I was feeling a bit under the weather I was buying myself a tea (2€/cap), sadly they didn't have any fruit one. But I don't think there was even any place to buy a big bottle of water. So the options I know of are: Take All Inclusive, buy small caps of waters/drinks at the bar or small bottles in a single vending machine I found or take the trip to the supermarket (you can also use a hotel bus to the city, but its schedule is quite scarce).

The hotel is bigger so they had a very good breakfast with a variety of things to choose from, including local cheese for instance. When we were in the fruit selection was not awesome, but it might have been because it was the beginning of April - and other hotels we were in during this time didn't have it either. Other than that the personal was kind and friendly too. And there is a great view from the pool area down to the city or from outside the reception on the mountains and El Teide.

Stayed in April 2024

Bit tired around the edges and the our room was a 3 star standard, not 4. Needs refreshing and a bit of maintenance doing. For example, the bath panel was coming away and the wood in the bathroom was chipped. The buffet room is frantic. Would suggest different seating times as sometimes struggled to find a seat. Could do with a hotel shuttle from the airport as it's a long way out and a taxi is very expensive.

The setting is beautiful. Pick a sea view and not mountain as you'll look out over the car park and shopping precinct. The hotel bistro pizzas are excellent.

Stayed in March 2024

Far from the city, on the hill. The beds were uncomfortable

The location is superb! The views are breathtaking. Though its hard to imagine staying there more than 1-2 nights-everything is far away, no chance for a walk. Both dinner and breakfast were excellent

Stayed in April 2024

Shared spaces inside the hotel need a revamp as well as the breakfast experience. Premium rooms get a separate location with a separate menu though.

The Premium Suite is totally worth it. It's big, located on the last floor (with beautiful sea views) and has great facilities. The staff was really helpful and kind. Special mention to overall cleanliness.

Stayed in April 2024

Food and drinks entertainment

Stayed in April 2024

The room was booked as see view but they gave us number on the 1st floor with corner view:))) Yes, we saw the sea but not like on the picture from booking so my advice is to clarify which floor you need..

Special thanks to F&B team! Very welcoming and responsive! Really good service

Stayed in April 2024

Parking, needs more parking spaces

Stayed in March 2024

Not many vegan options for breakfast. No equipment in the room, not even a bottle opener.

Big room with a large terrace. Comfortable bed. Lovely gardens.

Stayed in April 2024

When you book a ground-floor room, they don't inform you that the room faces the car park. You only discover this upon check-in when they ask if you'd like to pay extra for an upgrade to a room with a better view, such as a sea view instead of a view of the car park.

Breakfast offered a variety of options and was quite enjoyable. However, we encountered some difficulty with seating arrangements as certain tables were reserved for VIP guests, leaving us to compete for indoor tables due to strong winds outside. Nevertheless, the rooms were generously sized and the beds were comfortable. The presence of a kitchenette and a useful fridge were appreciated, although it was disappointing that utensils were not provided. Additionally, there were no toiletries available. Access to the hotel was limited to those with cars. Despite these minor drawbacks, I particularly enjoyed the breathtaking sea views.

Stayed in February 2024

The food was not that good, as a 4 star hotel I was expecting at something else.

The room and the facilities and everything on the premium side was good.

Stayed in March 2024

The gym could have been bigger

There was a lovely kitten on the site that was so friendly

Stayed in March 2024

The food quality was a bit poor for our expectations, we had dinner in the self service restaurant only once.

Liked the staff, everyone was super friendly and nice and I believe they are doing a great job. Thanks for welcoming us.

Stayed in March 2024

Junior suite was a little tired - grouting needs redoing few marks on sanitary ware . No morning tea / coffe making facilities . Lovely big terrace but no sun beds . No information leaflets, it’s on the TV but that goes too quickly to gain info

Very clean , food good quality

Stayed in March 2024

Despite great value, this hotel is for those who can tolerate cheap wine, not so tasty food (we had a half board included) and really terrible coffee.. Coffee from automatic coffee machines was diluted with water. It was the worst coffee we had in any hotel visited before - that is definitely the shame of this Melia hotel. To be honest, there was a better coffee machine for "premium" visitors, this coffee was much better but still nothing special. And we were not allowed to make this premium coffee ourselfs - had to ask a waiter every time.. Furthermore, room service get annoyingly worse till the end of our stay, maids kept forgetting to add the essentials, or even clean up the room. Rooms a bit too old needs some attention, especially bathrooms. In the end, a tiny minus - it was not possible to do a late check out (even at 2 pm). Overall the rating is 9 only because of great value.

Great spacious and comfortable "premium" rooms, extra attention to "premium" visitors. Better breakfast for "premium" suite visitors. Large double bed. Free tennis courts. Plenty of parking space. Well kept surroundings of the hotel. Great value!

Stayed in March 2024