Zubieta, 2, 20007 San Sebastián, Spain
#20 of 81 hotels in San Sebastián
Guests' ChoiceBased on 1207 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.9
Facilities
9.1
Staff
9.2
Value for money
8.4
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Sally
United KingdomNothing, it was fab!
Location overlooking the beach, lovely spot for breakfast/drink in the bar. All facilities and services excellent, feeling of a grand hotel. Room v well equipped, we will be back
Stayed in May 2024
Reviewed: 23 May 2024
Bernd
GermanyLa Concha
It iOS the best hotel at Donostia
Stayed in May 2024
Reviewed: 23 May 2024
Daniel
United StatesStreet congestion made car travel difficult although we understand it is temporary. The breakfast offerings were not as luxurious as they were 8 years ago.
The location is superb and convenient to seeing various sites in the city
Stayed in May 2024
Reviewed: 21 May 2024
Robert
United KingdomLocation
Stayed in May 2024
Reviewed: 21 May 2024
Gregory
Trinidad and TobagoAC was not working
Stayed in May 2024
Reviewed: 20 May 2024
Hilary
United StatesThere was nothing that I did not like about the property
Location, the room and amenities-all were exceptional
Stayed in May 2024
Reviewed: 20 May 2024
Amna
United Arab EmiratesNothing
Very nice hotel, the location and the hospitality.
Stayed in May 2024
Reviewed: 19 May 2024
Redmer
Netherlandsthe only thing I can think of is that it is not easy to reach by car due to all the oneway streets... but the location is so good it is worth the traffic.
The rooms a nice and spacious and het double door makes it very quiet.
Stayed in May 2024
Reviewed: 18 May 2024
Susan
United KingdomNothing
Position, friendly staff, cleanliness, beautiful bathroom and facilities
Stayed in May 2024
Reviewed: 18 May 2024
Mealla
IrelandNada !
Great location great staff and lovely bar
Stayed in May 2024
Reviewed: 17 May 2024
Mariana
United KingdomGym is not in the same building as the hotel
The location could not be better, very central and having a room with a sea view was like seeing a painting everyday. Breakfast was also excellent.
Stayed in April 2024
Reviewed: 16 May 2024
Jane
United KingdomNothing
Everything- you cannot fault it
Stayed in May 2024
Reviewed: 16 May 2024
Karl
IrelandAn old style hotel, very comfortable, highly professionally run.
Stayed in May 2024
Reviewed: 15 May 2024
Samuel
United StatesBathroom was nice size; would have liked more room to place toiletries
Being in front of hotel, view was so enjoyable
Stayed in April 2024
Reviewed: 14 May 2024
Rafael
United StatesRoom drinks should not be charged, the price of the room is already expensive On Sunday almost all the restaurants around are closed
The location is perfect next to La Concha Beach and you can walk to the most important places. It is a nice hotel and the room is a standard size, the bathroom is super spacious, everything is very clean.
Stayed in April 2024
Reviewed: 14 May 2024
Larry
United StatesBar staff could be more acknowleging of new patrons sitting at the bar. A simple hola, and “we’ll be right with you in a moment” would go a long way. We know there are busy times.
The reception staff were amazing. Very helpful with recommendations, directions, helping with transport. Our room was awesome on the penthouse level. Beautiful terrace with views of the beach. Housekeeping was spot on.
Stayed in May 2024
Reviewed: 14 May 2024
Robert
United KingdomGreat location with fabulous view of the beach.
Stayed in May 2024
Reviewed: 12 May 2024
Emily
SingaporeBathtub has no shower block so the water keeps spilling out
Well designed wardrobes, shoe rack , v functional room n great service
Stayed in May 2024
Reviewed: 10 May 2024
Uyguruk
United KingdomNothing.
Best hotel in town. A bit outdated but that is part of the charm.
Stayed in April 2024
Reviewed: 9 May 2024
Avi
Australiadinner average
location great great breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Jorge
ChileView and staff of the hotel!! Great location.
Stayed in April 2024
Reviewed: 7 May 2024
Jamalyn
United StatesSpa wasn’t available and parking was too expensive.
I loved my room, the employees were professional, very clean and food was fabulous. I would travel by myself from U.S. and stay again at the hotel. Very safe.
Stayed in April 2024
Reviewed: 6 May 2024
Francine
United StatesThe hotel was exceptional, from the location, the ocean view, the beautiful well-appointed room, and the staff. Highly recommended!
Stayed in April 2024
Reviewed: 4 May 2024
Elizabeth
United KingdomNothing
An amazing view! Awesome room . And a good vibe !
Stayed in March 2024
Saint Petersburg, Russia
Untertauern, Austria
Rethymno Town, Greece
Visegrád, Hungary
Prague, Czech Republic
Guzelyurt, Turkey
Monestier, France
Irkutsk, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content