Infantas, 29, Centro, 28004 Madrid, Spain
#270 of 443 hotels in Madrid
Guests' ChoiceBased on 548 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.5
Facilities
8.2
Staff
9.1
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 3 June 2024
Martin
ChileNIL
Location, comfort, room spacious, friendly and helpfull staff
Stayed in June 2024
Reviewed: 1 June 2024
Despina
GreeceLocation
Stayed in May 2024
Reviewed: 27 May 2024
Genevieve
United Kingdomn/a
What's not to like about this hotel?! It's location is very central for getting to the main shopping and restaurant areas of Madrid, as well as the open-top bus tour bus stops . The Gran Via is only a 5 minute walk away, and the Museo del Prado only 15 minutes walk away. The staff on reception and in the breakfast room were fantastic; very friendly, helpful and accommodating. The room was a bit of an odd shape (I guess it's an old building), but there was room for the suitcases, plenty of wardrobe hanging space, and the bathroom was spacious as well. There was air con to keep the room cool. We arrived by car, so requested a space in the car park down the next street which was easily accessed. The breakfast was excellent, with a choice of eggs and bacon cooked to order, as well as continental breakfast choices. We'd definitely stay here again.
Stayed in May 2024
Reviewed: 26 May 2024
Énio
PortugalFor the price and star rating (4 stars) the room could be better (looks and feels old) If not for the location, staff readiness to support and professionalism, I would call it a slightly overpriced 3 star hotel.
Staff, very professional and supportive. Everything very clean an tidy Location
Stayed in May 2024
Reviewed: 20 May 2024
Mary
IrelandPillows a bit flat everything else was perfect
Staff very friendly and helpful good choice for breakfast
Stayed in May 2024
Reviewed: 18 May 2024
Zahar
IsraelThe wood framed balcony doors are without enough sealing to eliminate the street noises.
Very nice hotel in the center of Madrid.
Stayed in May 2024
Reviewed: 14 May 2024
Andrea
BoliviaHowever, bathroom was adapted for handicaps which is pretty good but it was not comfortable for us, before giving you the room they should mention this point and let you decide if yes or no.
Big room
Stayed in May 2024
Reviewed: 9 May 2024
Anthony
AustraliaNothing of significance
Met my expectations
Stayed in May 2024
Reviewed: 9 May 2024
Lisa
AustraliaThey cleaned the bathroom with so much bleach the smell was completely overwhelming. great to know it was cleaned but they went completely overboard.
The location was absolutely perfect for restaurants, shopping and tourist attractions. The room was really spacious and clean, and loved being able to have the balcony doors open.
Stayed in April 2024
Reviewed: 6 May 2024
Anthony
AustraliaNothing to report
Spacious room and very clean. Hotel very central and good value with large room.
Stayed in May 2024
Reviewed: 6 May 2024
Lennart
SwedenNo handles in the shower. Just one chair in our room and no comfortable arm chair. No shampoo and conditionar.
Clean and proper. Free internet. Friendly staff, good service.
Stayed in May 2024
Reviewed: 5 May 2024
Patricia
LebanonThe hotel is old and needs refurbishing . There is no decent lobby. You either have to sit in your room or go out from the hotel.
The location mainly. The rooms were clean. The receptionist were great and they helped in booking a tennis tournament for my husband to watch.
Stayed in April 2024
Reviewed: 2 May 2024
Jane
AustraliaMy mattress was getting a bit old and saggy.
Convenient location. Friendly helpful staff. Loved the bath. Nice room. And had a kettle!
Stayed in May 2024
Reviewed: 14 April 2024
Martina
SlovakiaBit dated
Excellent location, friendly staff.
Stayed in April 2024
Reviewed: 13 April 2024
John
United StatesIt’s in a very busy neighborhood that enjoys socializing until way past my bedtime. It was a bit noisy. But, it was “fun” noise so perfectly acceptable.
The breakfast was a great value and the service was spectacular. The staff was amazing!
Stayed in April 2024
Reviewed: 7 April 2024
Antonio
MexicoNoisy at night.
Location. Bathroom. Bed, pillows, and linen.
Stayed in April 2024
Reviewed: 6 April 2024
Eleonore
TaiwanSound proof could be better
Super good location
Stayed in April 2024
Reviewed: 6 April 2024
Alexandra
United Arab EmiratesOnly decaf coffee pouches in the rooms. when i asked for regular coffee pouches, they answered that the hotel only carries decaf. How strange … Shower pressure wasn’t great .
room was warm, quiet , breakfast was nice , location was perfect .
Stayed in April 2024
Reviewed: 29 March 2024
Paul
United KingdomThe radiator was rusty. There was an insect in the bath, the bathroom floor was damaged... the room wasn't clean
The location is very central and the staff is very nice
Stayed in March 2024
Reviewed: 29 March 2024
Clément
Francevery clean and well located in Madrid - 45 minutes from the airport
Stayed in March 2024
Reviewed: 23 March 2024
David
SpainThe view from the the bedroom.
The bath
Stayed in March 2024
Reviewed: 20 March 2024
Andrew
United KingdomLocation
Stayed in March 2024
Reviewed: 20 March 2024
Omarova
United StatesOur room windows were faced towards the wall with another set of windows
Staff was very friendly and helpful.
Stayed in February 2024
Reviewed: 11 March 2024
Cohen
United KingdomThe staff were exceptionally friendly and helpful. The hotel room was big and the bathroom very big. The location was fantastic: very central but in a side street. The room was cleaned every day and fresh towels were provided.
Stayed in March 2024
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