the worst WiFi that I have ever experienced in any hotel, anywhere

the view was amazing

Stayed in September 2022

Lets start from the point that is a 150+ Euros per person per night hotel, there are many issues that this hotel and why we do not recommend it: - We arrive with a car, previously book a parking, when we arrived no parking lot available, they told us we were next in waiting list, we had two rooms, in the 3 nights we stayed there was none available. - The facilities runned down. Not for a 150 euros pp a night for sure - They ask for a 1 Euro deposit per glass, ¿¿?? yes a 150 euro per night asks for a 1 euro deposit per glass for the pool. - We had some extra benefits because we had a "ultra all inclusive" that it never says in booking.com that you are booking that option. We would never paid for that and they told us just one day before our check out, when we tried to book a restaurant included: Sorry it has to be 24 hours, we had spa included, again they didnt made the booking for us, when we finally got there, oh yes, again pay 4 Euros for some flip flops not included, those disposable flip flops. - We asked for a cake because was my wife birthday, they said "yes for sure" when we got to the restaurant to say happy birthday no cake, they didnt communicate between them. At the end the staff is great, always with a smile however they need a lot of training and organizations.

The staff tries to be helpful however they need a lot of training. The food is good, good quality and taste however needs variety.

Stayed in June 2022

the food was terrible the staff on the reception made you feel so bad if you asked a question really rude to you the hotel was so noisy of a night didn’t get any sleep cockroaches in the room smelly drains in the room it was awful

only thing to like was how close it was to the beach

Stayed in June 2022

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I thought that we would be getting a Jacuzzi in the room

Stayed in May 2022

Everything

Disgusting and half the hotel had food poisoning which the hotel did not deal with

Stayed in February 2022

Ok, so only 2 lifts very small and only 2 persons allowed at a time unless you are same family! 1 lift broke during our stay so waiting for a lift to the 6th floor was a nightmare!!! Getting our cases to and from room a nightmare. Gym only has 4 pieces of equipment so very tiny one 2 person at a time. Pool very very small, looks lovely in pictures but 20 people around it and it’s a crowded pool, Chuck in some children ( which we have 2) and it’s a nightmare. Hotel more for adults I would say and a lot of Spanish very few English stay here as in the south of Benidorm not where English stay! We liked that about it. Entertainment area in basement crowded and no air or windows to it, so smelt a little. Car parking 17 euro per day, if you are clostraphobic then don’t use their parking as you and your car use car lift and the spacing and parking is really tight!!! Double room with sea view we had for 4 person but so small with cases we would not do this again, we should have had 2 rooms as no balcony, hard to move around!!

Food was great , you would be hard to find something you didn’t like here, breakfast and dinner had lots of choice, cleaned serving and staff attentive, you must book a time as only downside is not enough space for lots of diners at same time. Reception staff very helpful. Beach opposite , excellent still/calm water and sun loungers 36 euro for 4 and 1 brolly!! Great location in Spanish part of town not very many Benidorm oldies ;-)) Roof terrace fab especially when they had a singer and barmen is lovely !!! Makes you any drink!

Stayed in August 2021

Two minder points are the elevators at rush hours and the very poor internet access that apparently works via an non-european provider. Very strange.

Survey response Very good hotel. Top hotel. See individual ratings. Food and drinks (only originals) super. ________________________________________

Stayed in August 2022

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Stayed in March 2024

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Stayed in November 2023

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Stayed in October 2022

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Stayed in November 2022

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Stayed in October 2022

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Stayed in December 2022

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Stayed in December 2022