Really struggling to understand how h to is hotel is a 5 star?! It ok… I’ve stayed in nicer 4 stars, you can’t use the pool or spa unless you have an “upgraded room” which it doesn’t mention on booking, we paid €7.50 for a green tea with room service 😂 which I guess you can expect but just a heads up! The rooms were very dated, like maybe it was a 5star in the 90s not anymore… the staff were a little abrupt but to be fair everyone in Barcelona is like that… the view was nice as we were on the 17th floor but again that’s only because they had made a mistake and had no rooms left, the first night we slept on two singles which they then turned into a double on the second day. Defo wouldn’t stay here again, if I’d known better would spend the extra £100 and stay somewhere else! Also location isn’t great! 15 minute walk from closest metro

The view

Stayed in May 2024

The bed was uncomfortable with aged mattress and the price was a bit high for the experience

The location, privacy, staff and sound insulation

Stayed in April 2024

Gym was small but good

Staff were excellent and rooms most comfortable Good breakfast

Stayed in April 2024

Ducha en mal estado

Location

Stayed in March 2024

Tv - no English channels to watch

The location and the bathroom was amazing

Stayed in January 2024

Very nice location.Very nice service 👍 We enjoyed our vacation and stay in Barcelona and were really grateful for the Melya Hotel for service.

Stayed in November 2023

Friendly staff

Good location

Stayed in October 2023

We wanted to use the pool (as adverted on booking) but you need a reservation and even then you have to pay extra to go to the pool / spa area. And 20€ for 50 minutes entry time is quite a lot.

We had to stay because our flight got cancelled and we where positively surprised. The staff was very friendly and the room was big, clean and comfortable. The view was a huge bonus and also the bathtub was amazing. Personal bonus for me was the Rituals shower gel and hair products.

Stayed in October 2023

Lovely man checked us in. Room was clean and simple.

Stayed in October 2023

All good

The lift system was unique but worked well

Stayed in September 2023

It was hot and the 8th floor room never really cooled as well as we would have liked. The shower was very difficult to operate

Nice location, excellent breakfast and restaurant with wonderful staff

Stayed in September 2023

You can’t extend or book a room at the desk. You have to do it only online.

Nice hotel with lovely staff, Andres at the concierge was exceptional. Always helpful & friendly. The whole staff was very courteous. There is a little park a cross the street, nice restaurants nearby and 2 small grocery stores and a pharmacy for the essentials.

Stayed in September 2023

In room amenities (water, coffee, tea,, chocolate etc)

- Friendly staff - Clean - Location

Stayed in September 2023

As highly respected AI scientists attending a conference, we had a mixed experience during our stay at this hotel. There were significant disappointments and security concerns that marred our stay. Despite our status as important contributors to the future of our population, we felt discriminated against by the staff, who appeared to judge us solely based on our age and appearance. The quality of service we expected was not met especially taking into account that we were The Level guests. During check-in, we were left to handle our heavy luggage on our own, with Mr. Hugo at the reception simply watching without offering any assistance, which was disheartening. Furthermore, the hotel collected passports from all guests for safety reasons, a measure we initially appreciated. However, there was a troubling security lapse when one of our colleagues arrived later. He was granted access to one of our rooms by merely providing a room number and the surname of one of the persons staying in that room. This oversight raised serious security concerns, as it essentially allowed anyone to access our rooms. In addition to the issues we encountered, there was also a problem with the bedding. One of our colleagues had an allergic reaction to the bedding, which turned out to be made of natural feathers. This was clearly indicated on the labels attached to the bedding. When I approached Mr. Hugo to request synthetic bedding, he initially argued that they did not use natural bedding. However, I was confident in my information as it was plainly written on the labels, and I insisted on the change, which eventually happened. This situation added to our concerns during our stay at the hotel. While the rooms and food were commendable, the attitude and initial reluctance of Mr. Hugo to accommodate our requests, combined with the security lapse, left a negative impression.

The rooms were spacious and the food was excellent, contributing positively to our overall enjoyment

Stayed in September 2023

Bath robes made for tiny people only

Efficient friendly clean nice food

Stayed in August 2023

Our stay was nice in general, I just didn't like the room's carpet, and also the location is far from Barcelona's attractions. But over all it’s a good hotel

The hotel is elegant, in a quiet neighborhood, helpful staff

Stayed in July 2023

A comfortable bed, a great bathroom, and a nice view. It's a well-maintained modern hotel with good amenities, pleasant staff, and a nice restaurant.

Stayed in July 2023

Staff do not help you to look for cabs which, as amazing it might sound, is a challenge to find during the weekends at BCN…

Prime location, beautiful views

Stayed in May 2023

Property looks a little old, it not very Modern. Breakfast spread was a little less.

Room and the view was really awsome. It is not in the Center of the City but then it is close to everything. Lot of residential area in the surrounding. Lot of restaurants are also close by. Staff were very helpful to book the reservations when we want to go out to some place to eat and also very friendly. There is also a small Children play area park and we can relax and Unwind there as we are living in that place. :)

Stayed in July 2023

Great neighborhood and excellent breakfast.

Stayed in July 2023

It was overall really good, nothing negative to say at all except just add a few more options to the breakfast menu.

Near city center, the staff very helpful. The room was great the best part was having the beautiful view of the city.

Stayed in July 2023

Great breakfast, nice place.

Stayed in July 2023

N/a

Hotel deserve better than 4 star rating

Stayed in June 2023

Expensive

Nice room and friendly staff. The free pick up from the airport was a great addition

Stayed in June 2023