Lehendakari Leizaola, 29, 48001 Bilbao, Spain
#20 of 62 hotels in Bilbao
Guests' ChoiceBased on 766 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.6
Staff
9.1
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 27 December 2023
Richard
United KingdomLocation, interior, breakfast, staff
Stayed in October 2023
Reviewed: 26 December 2023
Anna
GermanySeemed like reception and room service didn't really have a good handover. We had to call twice for an iron. Also, we ordered pizza and didn't get notified when it was delivered (even though we had given the reception a heads-up)
Stylish hotel with a good location
Stayed in October 2023
Reviewed: 9 December 2023
Cathleen
SpainDidn't have breakfast there as it was a little pricey - much better tea and toast in a café nearby
Very pleasant stay,near the Guggenheim and within walking distance of the old part.The room and bathroom were nice and big too! Would go again and next time,with my swimming suit to use the pool!!
Stayed in November 2023
Reviewed: 2 December 2023
Basil
United KingdomFood options poor. Food quality poor.
Friendly staff
Stayed in November 2023
Reviewed: 1 December 2023
Cristina
RomaniaNothing
Amazig hotel with great architecture and design, great location near Guggenheim Museum ( 5 minute walk) and a great park. Delicious and lot of variety at the breakfast!
Stayed in November 2023
Reviewed: 21 November 2023
Chhaya
FranceBeautiful room with a view, luxurious lobby, central location
Stayed in November 2023
Reviewed: 20 November 2023
Sotirios
GreeceTHE STAFF IN THE BREAKFAST AREA DIDN'T SPEAK ENGLISH (WITH FEW EXCEPTIONS) AND WE HAD A COMMUNICATION ISSUE FOR ANY REQUEST OUT OF THE SELF-SERVICE BUFFET. F.I. ORDERING EGGS WAS DIFFICULT AND TIME CONSUMING. THE ROOM WAS VERY COMFORTABLE BUT THE AGEING OF THE BUILDING WAS EVIDENT.
WE'VE BOOKED A PREMIUM ROOM, RIVER/STREET VIEW, VERY COMFORTABLE, INCL. A LARGE BATHROOM. THE VIEW WAS SUPERB. BED SIZE AND QUALITY EXCELLENT. BREAKFAST BUFFET GREAT BOTH IN TERMS OF QUALITY AND VARIETY! VERY FRIENDLY STAFF IN THE FRONT DESK! LOCATION WAS ALSO GREAT, FEW MINUTES WALKING DISTANCE FROM A TRAM STATION AND ONE TRAM STATION AWAY FROM THE GUGGENHEIM MUSEUM.
Stayed in November 2023
Reviewed: 17 November 2023
Aleksandar
SerbiaNothing
1980s style and very nice interior arhitecture are distincitive. Breakfast is one of the best I have ever had in an affordable 5*. The heated outdoor pool is nice to get some morning energy or relax after working hours.
Stayed in November 2023
Reviewed: 15 November 2023
Eilish
United KingdomThis is my second time to stay here. It’s a lovely, quiet hotel, with great beds, spacious rooms, delicious breakfast and a decent pool and sauna. The staff are always efficient and professional.
Stayed in November 2023
Reviewed: 8 November 2023
David
United KingdomOur 2nd floor rooms overlooked a park which was hosting a rock concert on the first evening. We requested a room change, as we had not ordered a rock concert blasting at us. The staff were hostile and said they had only twin rooms, or we could pay for an upgrade. I immediately reacted against this, and eventually one of us was offered another room which we accepted - but this also overlooked the rock concert. Also, my friend was given the key to a room on arrival which actually contained other guests - very embarrassing. The receptionist had made a very unfortunate error.
Stayed in October 2023
Reviewed: 5 November 2023
Susan
CanadaThe hotel will need a bit of an upgrade soon
Great location …staff always said yes so helpful … great quiet room
Stayed in October 2023
Reviewed: 1 November 2023
Clarke
IrelandExcellent location, comfortable hotel and great pool views
Stayed in November 2023
Reviewed: 31 October 2023
Kathryn
United StatesThe lighting in the room was horrible. To dark to put makeup on in one of the bathrooms in our suite and too dark to sit at the table to read. One reading lamp by the bed, and one tall lamp in the living room. I would not stay here again until I knew I had access to more light. The lamps on the walls and in ceiling were too dim.
Liked the breakfast but would have liked more veggies. Food and service were excellent. Room was large with great views and location was perfect.
Stayed in October 2023
Reviewed: 24 October 2023
Chris
United KingdomAsked reception to book your restaurant to be told no need to book. Arrived at 7pm to be told it’s full and no table
Stayed in September 2023
Reviewed: 24 October 2023
Ana
United KingdomWindows a bit drafty. Some of the interior in need of TLC for a 5 star hotel.
Very comfortable hotel in a great location. A very calm interior and good facilities. We arrived early so we were offered a room which met more our needs and that we use straight away. Breakfast offering very good.
Stayed in October 2023
Reviewed: 23 October 2023
Stephen
United KingdomSome reception staff were reluctant to be helpful
Style, luxury, quality
Stayed in October 2023
Reviewed: 23 October 2023
Amiri
MalaysiaStairs at the entrance not friendly for big suitcases
Everything
Stayed in September 2023
Reviewed: 22 October 2023
Hsgiii
United KingdomNo issues.
Room was large with a nice view. Good location near transport and attractions. Pool was heated.
Stayed in September 2023
Reviewed: 20 October 2023
Eneko
SpainIt need to be updated
Great hotel and location
Stayed in October 2023
Reviewed: 20 October 2023
Эрмине
Armeniamy room`s furniture was old
Very nice lobby. Good and friendly staff. Very good location: close to the center and in a quite place, near the park. Pool was small, but great. Very quick elevators.
Stayed in October 2023
Reviewed: 19 October 2023
Joanne
United KingdomPillows were too soft
Clean, luxurious, large room, good location
Stayed in October 2023
Reviewed: 19 October 2023
Bastianon
United StatesI liked it all
I loved everything about it. It was clean breakfast was great the two young men who ran it were very sweet n helpful
Stayed in October 2023
Reviewed: 19 October 2023
Thi
FranceGreat hotel, clean, 5 stars, very nice breakfast
Stayed in October 2023
Reviewed: 16 October 2023
Mark
United StatesWould appreciate complimentary coffee in the lobby
Location
Stayed in September 2023
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