Zero communication with management. claim to be a luxury hotel with 11 rooms. If something happens and you need to get in touch with the manager there is no one on property for three days. They won’t even contact you with a simple phone call, text message or email. The management left me a very bad taste. Because of that I did not give the hotel a 10. And that’s unfortunate because the staff was wonderful. Management set very bad example. Because of what happened, We will not return to this property or any other property.

All of the staff we met in the hotel was wonderful.

Stayed in May 2024

Excellent rooms and service. Pablo, the concierge, helped us navigate the city from arranging transportation to reservations for dinner and activities. Beautiful hotel!

Stayed in May 2024

Great hotel, true 5 stars level at a top place in the city historic center.

Stayed in April 2024

We loved everything!

The hotel's close proximity to most of our destinations made it so convenient. We walked to most. Breakfast was exceptional and the room was our favorite among four different 5 star hotels on our extended vacation throughout pain.

Stayed in March 2024

Never worked out how to use the shower - it was either scalding or cold.

Some of the best hotel staff I’ve ever met. Spacious rooms, gorgeous decor, great inclusions and located right in the middle of the best tapas bars.

Stayed in March 2024

First room was dark. Second room was excellent.

Staff were excellent - the best

Stayed in February 2024

Not a lot maybe the pool being heated :)

Staff were exceptional.

Stayed in February 2024

The water pressure in the shower was poor

Well appointed hotel and it was also very quiet

Stayed in January 2024

Nothing to dislike

Staff - incredible. Big shout out to Joaquin, Annabel.

Stayed in December 2023

Nothing !!!

Everything!!!!

Stayed in July 2023

Nothing.

A wonderful hotel, stylish and friendly in a great location.

Stayed in June 2023

The room was excelent, we had a view to the street with the orange trees (love them), we liked the location because it was on a quiet area but not far from the Cathedral, the staff was amazing, really helpful, friendly and very welcoming. We will for sure go back to stay there :)

Stayed in February 2023

Very nice staff, well trained, sylvia is doing agreat job, both in servicing the customer as well as making them feel comfortable. The manager is great!

Stayed in February 2023

We liked everything.

The hotel is within walking distance to all major attractions. The breakfast is excellent and beautiful and the waiter Sergio is the best. On the first day, we asked for white cheese, but they didn't have it, but they bought specially for us for the next days. Other members of the staff are worth to be highlighted. Carmen at the front desk is very kind and efficient. She helped us with dinner reservations and other recommendations. Aroa, the barwoman was also very kind. My husband is very allergic and the hotel helped with all the requests for the room, which was very clean. In the room, the highlight is the bathroom.

Stayed in February 2023

one of my best hotel experiences ever. Sergio, Stefan and Evelyn were amazing.

Stayed in January 2023

location is very good; the building has a great architectural finish.

Stayed in January 2023

property and staff

Stayed in December 2022

-

style, staff, luxury

Stayed in November 2022

very nice Personnel, great recommendations for restaurant; outstanding Location; rooftop pool is outstanding and perfect to relax After a hot day in the city; Bit expensive, but worth it

Stayed in October 2022

So wonderful, super kids friendly, but so chic at the same time!I would say effortless cool! Sergio was very very kind and helpful. We will definitely go back.

Stayed in October 2022

Nothing.

Outstanding service. Helpful, attentive, generous and accommodating. They did their best to make every request possible, from the 24h hours concierge service (through WhatsApp, they contact you 2 days before to make sure you have a nice trip organized) to breakfast at anytime, late check out, little details in the room and above all kindness. The hotel itself is beautifully designed, perfectly clean, super comfy beds and very well located. Will definitely come back.

Stayed in October 2022

Nothing!

Discreet, peaceful, understated style. A team of staff who work tirelessly and quietly to make a stay here so relaxing. We would love to come back and we would love to have all the furniture!

Stayed in September 2022

I loved everything.

Where to even begin… I am in such an awe. I loved my stay here. To say that I liked everything is to say nothing. The hotel is incredible. Simple yet very exquisite interior from the ground floor to top. The beds are so comfortable and the linens are soft as feather. Immaculate clean property in every corner, the personal cards with compliments, weather forecast note (really!). Not to mention an in advance online concierge service with all the necessary info before arrival. I am well-travelled, and trust me I have never received an in advance note before. Very thoughtful. Ladies at the front desk effortlessly swishing their magic wands to make things happen in flashes, not to mention finding a personal tour guide last minute and all that with a genuine smile on their faces. I also enjoyed my last few hours at the rooftop terrace. Every detail in this hotel is very well thought out to make your stay very relaxing. I thank every personnel who made my stay so memorable. And a very special appreciation to Ms. Annabel Ruz for making my experience with the hotel so much better.

Stayed in September 2022

location, facilities, staff

Stayed in August 2022