the dirty swimming pool..couldn't use it all week. the slow water in the sink ,bathroom. the patio doors need replacing.

the friendly staff at all times, the location you can't beat it in Teguise

Stayed in May 2024

The only thing was the patio door was old wood style and very creaky woke everyone when opened up. On one of the days they had some gentle background music playing around the pool which was a lovely relaxing touch but other than that nothing !

Rooms clean and airy, beds were clean and comfy. The kitchen was great. Everything you need, even tea towels and washing up liquid.

Stayed in May 2024

Unfortunately, these apartments are really tired and in need of a refurbishment. There's crumbling paint and rust on the exterior walls. The sunbeds need updating, too. The pool bar only sold beer and water.

Great location, the staff were really friendly. The apartment itself was spacious and clean.

Stayed in May 2024

The quiet location

Stayed in May 2024

Slightly basic in areas

Incredibly close to the beach. Large apartment. Friendly staff. Close to shops, bars and restaurants

Stayed in April 2024

Great Location and things to do Happy staff

Stayed in April 2024

Shower wasn’t overly powerful and would have preferred a double bed.

Very good location. Room was lovely, three different views of the sea. I had the last room (312) so was very quiet but quite a walk from reception. English TV channels and fully equipped kitchen. Lovely pool area. The staff I encountered were very nice and helpful and the hotels always smells so lovely!!

Stayed in March 2024

the weather :)

Apartments very well equipped and a decent size

Stayed in March 2024

It was a little dated, and the double doors on the balcony had such a gap between them that I could get my hand through, whilst they were closed! Being windy, this meant they banged a lot which also led to the front door banging from the draft! We ended up wedging a flip flop in there, and it stopped the rattling, so that we could get to sleep! Found a few (small) cockroaches on the first night, as much as that’s no one’s fault, the big gaps in the doors didn’t give us confidence that they wouldn’t keep making it in… although thankfully we didn’t see anymore after that night.

Excellent location, we could walk everywhere. Beautiful views of the beach. The staff we spoke with were all lovely and helpful! The hotel was fairly quiet, as it was March, but that suited us as it wasn’t far to go out to the restaurants and bars!

Stayed in April 2024

Entrance hallway on 3rd floor was horrendous- in serious need of refurbishment, paint flaking from walls with wind howling through old rattling windows. Need to double lock front door to avoid banging in the draft. Really bad sewage smell on ground floor which you to pass en route to rooms. Whilst ground floor Queen Suite was decorated nicely the bathroom could do with an upgrade. There were lots of small black flies in the bathroom.

Stayed in 3rd floor 301 and ground floor 105 Queen suite- apartment has lovely view, nice decor. Queen Suite was much nicer with own sun loungers. Location is fantastic. So close to Playa del Jablillo, supermarket and town centre.

Stayed in March 2024

Modern and clean, great location. Great space by pool with plenty of loungers.

Stayed in March 2024

The floors in the breakfast room and the 2nd floor walkway are uneven , trip hazard.

The suites were well situated, close to the beach and restaurants .

Stayed in March 2024

Corridors and rooms could do with a bit of decoration.

These Apartments are in a fantastic location, the staff are really lovely and the reception and pool areas are really nice.

Stayed in February 2024

This is our third time to stay in the Neptuno Suites, and as always we thoroughly enjoyed ourselves, lovely apartments, superb staff and a great location.

Stayed in January 2024

Not enough towel or linen changes

Reception staff were very friendly and helpful

Stayed in February 2024

Clean, comfortable and very central without the noise at night.

Stayed in February 2024

Couldn’t flush loo paper down the loo, shower not very powerful. None of these are the fault of the staff.

I love the Neptuno, the location is great, the staff are so friendly and helpful and the place is spotless, extremely clean.

Stayed in February 2024

omment

Nice ocean view

Stayed in January 2024

Shower wasn’t very good

Peaceful and brilliant location right by the sea

Stayed in January 2024

Perfect location to access all that Costa Teguise has to offer plus a fantastic sea view from our apartment.

Stayed in January 2024

Great location, great apartment, great views and very helpful staff

Stayed in January 2024

We were warmly welcomed by Ruth and our apartment ready well before time.All the staff were so lovely and nothing was any trouble.Spotlessly clean and on the day of departure we had use of the baggage storage and the restrooms .It was a very relaxing break and I would recommend the Neptuneo. Close to the beach and the restaurant Dona Lola is worth a visit. Wishing you all a very happy New year 🎊

Stayed in December 2023

nothing spring to mind

great location

Stayed in December 2023

Nothing.

Really clean, welcoming staff, lovely spacious room and you never struggled for a sun bed. Location and view was fantastic too.

Stayed in November 2023