Paseo de la Infanta Isabel, 13, Retiro, 28014 Madrid, Spain
#25 of 444 hotels in Madrid
Guests' ChoiceBased on 1926 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.3
Staff
9.5
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 March 2024
Juan
United StatesBeautiful and excellent hotel. Perfect location and good parking facilities. Exceptional guest services and attentions.
Stayed in March 2024
Reviewed: 28 March 2024
Rodriguez
Puerto RicoI've got nothing negative to say about this hotel
This Hotel is located across the street from Atocha train station where one can connect to everywhere with either the metro, cercanias or renfe trian systems , the breakfast were great, and the Hotel is very clean and all the staff were super friendly and attentive to not just me to my whole family.
Stayed in March 2024
Reviewed: 24 March 2024
Nur
TurkeyRoom has no window - inner rooms have no openning to fresh air
Beeakfast was excellent
Stayed in February 2024
Reviewed: 24 March 2024
Liza
AustraliaEverything
Stayed in March 2024
Reviewed: 22 March 2024
Maren
GermanyThe room was small, but we knew that in advance
The service is extremely nice, the breakfast-though quite expensive- was impressive and very enjoyable
Stayed in March 2024
Reviewed: 20 March 2024
David
Romania-
Great Services, amazing staff, I loved this hotel
Stayed in March 2024
Reviewed: 20 March 2024
Melissa
ItalyThe breakfast was amazing and the room where the breakfast was served on the 7th floor with a view of the city was perfect.
Stayed in March 2024
Reviewed: 18 March 2024
Romy
United KingdomGreat staff. Hotel + room very clean.
Stayed in March 2024
Reviewed: 18 March 2024
Marcel
SwitzerlandRooms were noisy..can easily hear people in neighboring rooms chatting frantically until 2-3 AM..
Stayed in March 2024
Reviewed: 17 March 2024
Anna
CyprusIt was a little too hot.
The lounge bar is really nice. The beds super comfy.
Stayed in March 2024
Reviewed: 17 March 2024
Mihai-alexandru
RomaniaExcellent staff! Perfeft services!
Stayed in March 2024
Reviewed: 16 March 2024
Kinga
NetherlandsMy room had a very narrow window as it’s only source of light. It did not bother me too much, because I only stayed one night.
Great transit hotel, I stayed one night between two trips and it was the perfect pick. Just next to the Atocha station, very lively reception area with a bar/restaurant, small, but very well designed rooms. Staff were very friendly.
Stayed in March 2024
Reviewed: 12 March 2024
Jefferson
Brazilvalor é o restaurante pra jantar
design e do bar da entrada
Stayed in March 2024
Reviewed: 11 March 2024
Popescu
RomaniaOld style hotel: claustrophobic small rooms looking into a closed patio, enormous distance from the lifts. Breakfast was disappointing in spite of the elaborated japanese option.
Professional, client oriented staff.
Stayed in March 2024
Reviewed: 10 March 2024
Angela
SpainNothing.
Pet friendly hotel. Perfect treatment and facilities. Very much appreciated. Loved amenities for our pet.
Stayed in March 2024
Reviewed: 29 February 2024
Joppe
United KingdomFab breakfast and good location to explore the city
Stayed in February 2024
Reviewed: 27 February 2024
Azak
United KingdomFrom the moment we arrived the staff were welcoming, friendly and helpful.
Stayed in February 2024
Reviewed: 26 February 2024
Julie
United KingdomBut stingy on coffee in rooms
Good location, fabulous staff!
Stayed in February 2024
Reviewed: 26 February 2024
Hamad
QatarThere’s nothing to hate about this hotel
Vibe and design took my soul
Stayed in January 2024
Reviewed: 26 February 2024
Lan
Hong KongThe sound proof of rooms are not very good. You can hear the next door guests shower and toilet flushing. Especially someone talking in the corridor outside your room early in the mornings. And the room size is small.
The location is wonderful, all staff are helpful. The restaurant is surprisingly good.
Stayed in February 2024
Reviewed: 23 February 2024
Rawan
United Arab EmiratesThe rooftop!
Stayed in February 2024
Reviewed: 21 February 2024
William
United StatesInternet login screen system was finicky and sometimes blocked which was annoying when having to reconnect after coming back from meeting
Location, access
Stayed in February 2024
Reviewed: 21 February 2024
Belinda
United KingdomThe view from bedroom window faced an inner courtyard but great views from the roof terrace.
Convenient for train station but elegant and comfortable inside. Lovely helpful and friendly staff. A short walk and your in the heart of Madrid.
Stayed in February 2024
Reviewed: 20 February 2024
Adrian
MoldovaThere is nothing to be mentioned.
The hotel is well designed and very handy. The rooms are comfortable and very cosy, not mentioning the tidiness and the availability of bathroom accessories. The amicability of the stuff is amazing.
Stayed in February 2024
Reviewed: 20 February 2024
Liat
IsraelLocation - a bit far from the center
This is my second time at the 'Only You' hotel chain (was last year in Valencia) and this is definitely one of the best hotels to find! Great breakfast., neat rooms and best vibes! I am looking to continue staying at Only You when in Spain.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content